Joshua Jones | Page 43

Excellent Customer Relations Supportive and helpful to make my new purchase experience have a happy ending. Works hard to make sure that the customer has a positive experience. Supportive and helpful to make my new purchase experience have a happy ending. Works hard to make sure that the customer has a positive experience. More

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My experience at Heritage Subaru Owings Mills was terrific! It was a great pleasure to work with Mei Kei for my Subaru leasing. Mei Kei is a very nice lady with tremendous care and patience with customers. She It was a great pleasure to work with Mei Kei for my Subaru leasing. Mei Kei is a very nice lady with tremendous care and patience with customers. She answered all my questions and helped compared leasing versus financing options for me. Additionally, I had very satisfactory test driving experience with her, during which processes she explained and showed me key features of Subaru Crosstrek and Outback. Overall, Mei Kei gave me a superb personal experience and I am very confident to recommend her to my friends. I definitely look forward to working with her in the future. More

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Excellence Mei Kei is above and beyond, far above the average sales person. She gave us unequalled personal service, with a smile and patience. I have recommen Mei Kei is above and beyond, far above the average sales person. She gave us unequalled personal service, with a smile and patience. I have recommended her several times to friends. More

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New car purchase The sales experience with Jon Waugh was excellent, as he was very informative about the vehicles. He followed up after my first visit without being to The sales experience with Jon Waugh was excellent, as he was very informative about the vehicles. He followed up after my first visit without being too pushy. Would highly recommend asking for Jon. More

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Great experience at Heritage with Sanjay Fitzgerald! Thank you so much for a great car buying experience, Sanjay Fitzgerald!! Such a knowledgeable, polished young man!! He is destined to be a top salespe Thank you so much for a great car buying experience, Sanjay Fitzgerald!! Such a knowledgeable, polished young man!! He is destined to be a top salesperson! I definitely recommend you! More

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Heritage Subaru Owings Mills for the Win! We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Sprin We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Spring dealer and online but we did venture up to the Heritage Catonsville location to test drive a new Subaru Impreza Sport with manual transmission. Our experience at the Catonsville location was a joke and while we loved the car we could not purchase from them due to their lack of competence. A month passed and we started being contacted by Aleksey in Owings Mills regarding the vehicle we test drove at the Catonsville location. What a different experience! After about a week of back and forth emails and a good deal on our trade in, we decided to purchase the same Subaru Impreza we test drove in Catonsville from Aleksey in Owings Mills. We appreciated that he actually knew something about the car we were test driving - something Yong Lee in Catonsville was lacking or giving us completely inaccurate information on. Aleksey, and Josh in Finance, knew the process well so they had us in and out of the dealer as fast as one can be "in and out of a dealer". We appreciated both of their friendly demeanors, Aleksey's knowledge of the vehicle and the fact that the Owings Mills location was not a dump like its sister location in Catonsville. Thanks Aleksey and Josh (even though you upsold us on that xxxx Auto Armor). ~Julie and Donny Brook More

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Amazing service Great experience. I had pointed out my needs/ budget and they made it happen. Mei Kei was very kind, competent, and demonstrated great knowledge of Great experience. I had pointed out my needs/ budget and they made it happen. Mei Kei was very kind, competent, and demonstrated great knowledge of the car. She also showed special skills dealing with kids. They loved her and made the car dealing wait much more tolerable for our kids. I definitely recommend this dealer. More

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Great Service Alex and the Team at Heritage Subaru were easy to work with the efficient in getting us in and out. Most dealers hold you up for hours but they were Alex and the Team at Heritage Subaru were easy to work with the efficient in getting us in and out. Most dealers hold you up for hours but they were quick with the process and the customer support was fantastic. More

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This dealership needs to work on following through with cus I bought a vehicle from this dealership that had no floor mats whatsoever. I asked if I could get some and they said yes. They told me it would take a I bought a vehicle from this dealership that had no floor mats whatsoever. I asked if I could get some and they said yes. They told me it would take a little while but they’d send them to me. I have called back multiple times and have been given a different excuse on every occasion. This is unacceptable! If you spend $35,000 on vehicle the least the dealership could do is follow through with a promise to include floor mats! I would not recommend them. More

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Lease two Subaru outbacks We successfully leased two Subaru Outback Limiteds. The Salsa Service was great and follow up from dealership has been excellent. Technology instructi We successfully leased two Subaru Outback Limiteds. The Salsa Service was great and follow up from dealership has been excellent. Technology instruction was awesome, and worth the hour out of our day to learn how to use the in car computer. More

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