Josh Gruskin

We picked up our new XC40 last week, and everything went super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! super smooth! A big shout out and thanks to both John Maxton and Josh in sales, we highly recommend you! More

Helpful 0

Report | Print

We were looking for a safe and reliable car. After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buyi After reviewing several different cars, we were convinced to buy Volvo- XC40 for its safety and reliability features. Within a month’s time of buying this car, the car stopped and showed a “Stop safely, 12V battery critical charging fault” message. We took the car to the dealership and were advised to drive the car more to keep the battery charged. In less than 10 days a similar message appeared again. The service department blamed us for not driving the car enough. They also went as far as to say that overuse of the remote key fob (which we did not do) would drain the battery. We were also told that we need to drive the car for 20 miles on the highway, not inner roads, every day to keep the battery charged. The problem continued again and again. We asked them to change the battery but they would say the problem is solved. In less than 3 months this problem continued several times after which they finally decided to change the battery. Having such problems in a brand-new car, out of frustration, we approached Customer care of NJ Volvo to settle the matter. Since it is more than six months of waiting to talk to the Authority and learn their response on this matter we are forced to share our experience on social media. Hardika and Lalit Mehta More

Helpful 1

Report | Print

Great experience! I would recommend them over any other volvo dealership. I will be a returning customer. I would recommend them over any other volvo dealership. I will be a returning customer. More

by spiegel143 Verified Customer Verified Customer

Helpful 0

Report | Print

Staff was excellent. John Maxton made the transaction day and Josh was wonderful in explaining the car features and getting me set up and ready to drive! John Maxton made the transaction day and Josh was wonderful in explaining the car features and getting me set up and ready to drive! More

by dstern24 Verified Customer Verified Customer

Helpful 0

Report | Print