Josh Elkins
Josh Elkins at Elkins Chevrolet

Josh Elkins | Page 22

Service Director

Elkins Chevrolet

401 Route 73 South
Marlton, NJ 08053

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4.8
356 Reviews

Hometown : Mt. Laurel, NJ Experience : 8 years Favorite Vehicle : Chevy Trailblazer SS

4.8

356 Reviews

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356 Reviews of Josh Elkins

June 14, 2022

Dealership Rating
Employee Rating

Dealership was focused on making everything convenient and easy for us. Tony and Bob Borman were great to work with. Adam Elkins make sure to thank us for our business. More

by dblair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Elkins Chevrolet responded

Thanks so much for making our family part of yours dblair! The pleasure was all ours. I hope we have had the time to answer any questions you may have on your new vehicle, know that we're here for you anytime should there be anything we can do to assist. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

May 22, 2022

Dealership Rating
Employee Rating

We are always completely satisfied whenever we purchase, lease or get service on our vehicles at Elkin's Chevrolet. We have a Great relationship with Adam Elkins and everyone at Elkin's provide Excellent cu More

by patriciapile
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Elkins , Blake Ballas, Lisa Hulmes

May 25, 2022

Elkins Chevrolet responded

Thank you so much for making the Elkins Chevy family part of yours Patriciapile! Your recommendation and great review means the world to us, know that our doors are open to you anytime. Enjoy your new Chevy! Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

May 15, 2022

Dealership Rating
Employee Rating

Great people up to and including the owner’s. I have known Adam Elkins since 2014 when I purchased a 2015 Camaro, which I traded for 2017 Camaro. And recently (04/2022) I found a 2017 Corvette More

by mflah369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 17, 2022

Elkins Chevrolet responded

Congratulations on your new Corvette mflah369! We all hope you're thoroughly enjoying it so far. Don't hesitate to reach out with any questions, and thanks again for making the Elkins Chevy family part of yours. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

March 27, 2022

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Employee Rating

Great service. Professional quality and done when promised. Steve was very helpful and customer-centric. And, just a shout out to Dan in the parts department, who More

by Handyandy158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Mountes, Dan (parts)

Mar 30, 2022

Elkins Chevrolet responded

Thanks for trusting our service and parts teams with your vehicle's needs Handyandy158! We truly value your continued support, and look forward to hearing from you when the time comes for your next maintenance. Take care in the meantime. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

February 08, 2022

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Employee Rating

I have been a customer for many years and have brought Three vehicles and leased Three. My sales person Lori Simpson is just the greatest. Elkins staff is the reason I keep coming back,.Finance made sure More

by kehall68368
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2022

Elkins Chevrolet responded

We can't thank you enough for your continued support through the years kehall68368! Your wonderful review and recommendation means the world to Lori and the rest of our team, we're so glad to hear you had another great experience. We all look forward to hearing from you again when the time comes, know that we're here for you anytime. Enjoy your new Chevy, and thanks again. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

November 10, 2021

Dealership Rating
Employee Rating

I had a very good buying experience, however that was one year ago. Since than my 2017 Yukon has been back to Elkins for numerous repairs and some of it was not under warranty. Additionally, the last time More

by Jennifer H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 10, 2021

Elkins Chevrolet responded

Hey Jennifer, we appreciate your feedback on your service, as well as for choosing our service team for your Yukon's needs. I do apologize in advance if there was any miscommunication, but do hope that we can turn your experience around. To touch on what our service team said in reference to their recommendations, these services are mileage based, as reflected in your owners manual. Flushing your Coolant, Brakes, 4WD system, etc. are preventative maintenances to ensure your vehicle is running its best, with the intent of avoiding unnecessary repairs later on. These will be especially important with the 26,000 miles you've put on the vehicle in the last year. Although these fluids in your vehicle are synthetic, they will still degrade over time. Unfortunately, as you're quite aware, your replacement mirror wasn't particularly cheap either. I do hope that Josh and the rest of our team have been able to address all of your concerns during your visit, know that we're here for you anytime should there be anything we can do to assist you. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162 Mikebilbow@Elkinschevrolet.com

November 04, 2021

Dealership Rating
Employee Rating

Excellent overall experience! Couldn’t have asked for better service! Great people and would recommend Elkins Chevy to family and friends. More

by Bentonb1228
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Elkins, Mike Bilbow , Blake Ballas, Lisa Hulmes

Nov 07, 2021

Elkins Chevrolet responded

We appreciate your recommendation Bentonb1228! We're so glad to hear you had a great experience with our team, and look forward to hearing from you again in the near future. Thanks again for the opportunity to have earned your business, and have a great weekend! Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

October 09, 2021

Dealership Rating
Employee Rating

Wasted my money, issue was not fixed , and lied to still waiting for a call. More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Blake Ballas

Oct 11, 2021

Elkins Chevrolet responded

Hi Megan, Thank you for your feedback. Josh was on vacation last week and came back earlier this morning. I believe he touched base with you and will work on a resolution. Thank you again for your business and we look forward to correcting the issue. Thanks, Adam Elkins Elkins Chevrolet 856-983-9200 x125

Oct 09, 2021

Megan responded

I brought my car in for routine maintenance and because my check engine light came on. After an entire day the tech assured me it was the battery. I asked if this will definitely resolve the issue and he said yes so after replacing the battery , wipers and oil change I paid 500 dollars and that's after using my Chevy loyalty points. 3 days later the light comes back on. I called and spoke with Josh Elkins who said to bring the car back. I told him I can not because I do not live close I live 45 mins away. I asked why the lights would come back on if you said it was the battery he said well we didn't know it was the battery the code said low voltage so we replaced it and it cleared the code. There was a chance it would come back on but it needed to be driven a few miles first. Angry , I said then why didn't you text the car before telling me the car had been fixed. And making me purchase a better for no reason . He proceed to tell me the code cleared so they thought it was fixed and again asked me to return my vehicle. I explained I can not because I need my car because the kids are back in school and I'm back at work that's why I dropped it off before all of this began. I asked for a loaner he said they don't have any and will not for 2 weeks. He also said I would have to PAY for the loaner if the issues are covered under warranty. Very upset I said I just paid for a battery for no reason !!!. He continued to push my to bring the car back on Wed, Thurs,or Fri because that's when the mechanics are in they don't work the weekends. Not very accommodating. He offered to out me on a call list for when the loaners come in it would be 2 weeks. I agreed, that was the end of August. Today is October 9th!!!!!!! No call no word no follow up. !! I called twice spoke to a rep who said they will call me back that afternoon and no call back. The tech said they should have a loaner the following Friday and no one called or returned my call. I sent an email they said they have not forgotten and will reach out. Like I said still nothing! My car is still in need of service. I still wasted money on a battery I did not need and Josh Elkins has failed to respond!. I am furious at the lack of accountability this business has shown. After I should have been priority they placed me in the back and ignored my calls emails and request. This is not how a A+ rated business should have handled the situation. Especially after speaking with Josh Elkins who I thought would have taken more pride in his business.

August 29, 2021

Dealership Rating
Employee Rating

My wife and I had another outstanding experience leasing our 3rd vehicle in the past 3 years from Elkins Chevrolet. When you walk in the door you feel very welcome and everyone says hello. I personally deal More

by JPalumbo83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Elkins , Blake Ballas, Lisa Hulmes

August 23, 2021

Dealership Rating
Employee Rating

The service department is the best. They diagnosed the problem and had me on my way in no time. They recommended other service to keep my vehicle current with all maintenance. I appreciate the staff at El More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Elkins Chevrolet responded

We appreciate your five star review Anne! Your kind words and top notch review mean the world to us, know that Josh and the rest of our team are here for you anytime should there be anything we can do to further assist you. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

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