12 Reviews
Write a Review12 Reviews of Josh Barbour
June 01, 2024
Always excellent customer service. Friendly service staff and managers - have enjoyed excellent relationship with Capital Ford Wilmington since 2013 when I purchased my first Lincoln. Friendly service staff and managers - have enjoyed excellent relationship with Capital Ford Wilmington since 2013 when I purchased my first Lincoln. More
Other Employees Tagged: Michael Thomas
May 26, 2024
Awesome group and wouldn’t buy anywhere else! !!! From sales to any service work needed I wouldn’t recommend anyone else.. !!! From sales to any service work needed I wouldn’t recommend anyone else.. More
Other Employees Tagged: Peter Bechtle, Robert George, Nick Law, Doug Barbour, Nick Chinn, Nathen Martin, Scott Beasley, Jeff Grundy, Caty Trouton
March 27, 2024
Capital Ford of Wilmington 390,000 views on a YouTube that describes how your employees at Carolina Collision stole my car and your refusal to sit at the table of reason to discuss my loss and the part y that describes how your employees at Carolina Collision stole my car and your refusal to sit at the table of reason to discuss my loss and the part your company played by negligence, lack of security, incompetence and hinderance/delay of police investigation. I was silent and discreet about what happened for 3 months in hopes that you would continue to provide excellent customer service as in the past. But the Owner's son Josh seemed to become a little abrasive and stated Capital Ford's insurance company made a deal with my finance company to pay the fair market value of the car which still leaves me upside-down and owing over $2000. So, is it fair that You steal My car that was modified and that I made over $20,000 in monthly payments on and then I still owe $2000+? Where is the justice? Justice will eventually come. The question is this: Capital Ford, are you willing to allow this to continue to play out in the court of public appeal and allow your public reputation to be negatively impacted? Or would you rather it to stop by sitting at the table or reason? The choice is yours. Looking at the Way things are trending, I am in no rush. This may be a great story for Frances Weller of WECT News to look into. FORMAL PUBLIC COMPLAINT Capital Ford, I am writing to formally lodge a complaint against Capital Ford and its Carolina Collision Division regarding the theft of my 2021 Mustang GT from your property. The incident occurred between Monday, November 27th, and early Tuesday morning, around 4:30 am. I assert that the circumstances surrounding the theft strongly suggest that it was an inside job facilitated by an employee of Capital Ford. The evident criminal negligence and the subsequent hindrance of the investigation are deeply concerning. It is particularly alarming that Capital Ford failed to report the theft or the disappearance of my vehicle for three days after its discovery missing. Several critical facts surrounding the incident support my claims: 1. *Lack of Security Measures*: My vehicle was left parked out front, rather than in a secure area inside or behind a gate, making it vulnerable to theft. 2. *Delayed Reporting*: Capital Ford did not report the theft or missing vehicle until three days after it was discovered missing, which hindered the investigation and recovery efforts. 3. *Professional Master Reset*: At 4:00 am on Tuesday morning, there was a professional master reset of the car's computer and modem tracking system, raising suspicions of deliberate tampering to hinder tracking efforts. 4. *Absence of Surveillance Evidence*: Despite the presence of security cameras and potential GPS tracking, there is a conspicuous absence of video evidence or tracking data pertaining to the theft. 5. *Inadequate Parking Arrangements*: According to a service employee, my vehicle was parked illegally in a handicapped space, approximately 10-15 feet away from the front door. Leaving the vehicle in such a position without proper security measures in place raises questions about the handling of customer vehicles and the lack of foresight regarding potential risks. The circumstances strongly suggest complicity or, at the very least, gross negligence on the part of Capital Ford and its Carolina Collision Center. The lack of proactive measures to safeguard customer vehicles and the subsequent mishandling of the situation are deeply troubling. In light of the gravity of the situation, I will request that the appropriate authorities thoroughly investigate this matter. Should the Magistrate find sufficient evidence to pursue this case in criminal court, I will implore them to proceed accordingly with the full power of the law. Alternatively, if the courts determine that this matter falls within the purview of civil litigation, myself and my legal representation are fully prepared to file a civil suit against Capital Ford More
Other Employees Tagged: Nathen Martin
January 17, 2024
Doug and Josh Barbour are the very best the the business. I'm buying whatever these guys are selling. I'm buying whatever these guys are selling. More
Other Employees Tagged: Doug Barbour, Grant Fansler
December 12, 2023
This is an excellent place to purchase a new vehicle. Ask for Nick Law, their Sales Manager as he can get it done for you. Ask for Nick Law, their Sales Manager as he can get it done for you. More
Other Employees Tagged: George Burwell, Nick Law, Doug Barbour, Nick Chinn, Grant Fansler
November 18, 2023
It usually takes 2/3 hours to buy a new car, I was very well taken care of during that time by Hunter well taken care of during that time by Hunter More
Other Employees Tagged: Doug Barbour, Hunter French, Taylor Bullard
October 27, 2023
Outstanding service in. every department. Very friendly staff, from sales, to the parts, to the service staff. Staff was very knowledgeable about detail any vehicle that may every department. Very friendly staff, from sales, to the parts, to the service staff. Staff was very knowledgeable about detail any vehicle that may be on the lot eve thought it may not be a ford brand. My time spent at Capital ford was first class from start to finish. More
Other Employees Tagged: Keith Stephenson, George Burwell, Doug Barbour, JC Edwards, Taylor Bullard
September 10, 2023
A business that knows how to make sure customers get what they want and everyone involved cares about what they do! they want and everyone involved cares about what they do! More
Other Employees Tagged: Doug Barbour, Hunter French, Scott Beasley
September 08, 2023
Only issue was wiper motor was replaced and tech didn't test and wipers were way out of alignment test and wipers were way out of alignment More
Other Employees Tagged: Jeff Grundy
August 02, 2023
Always first rate customer service! I’ve serviced 3 vehicles here exclusively over the past 7-8 years and will never go anywhere else. Always honest, timely & reliable. I’ve serviced 3 vehicles here exclusively over the past 7-8 years and will never go anywhere else. Always honest, timely & reliable. More
Other Employees Tagged: Keith Stephenson, Doug Barbour, Eric Jacobi, Scott Beasley, Caleb Sayers, Joe Honeycutt, Ryanne Lamkin