Joseph Mnassa
Joseph Mnassa at Greenway Kia East
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Joseph Mnassa | Page 2

GM

Greenway Kia East

8701 East Colonial Dr
Orlando, FL 32817

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4.2
154 Reviews
4.2

154 Reviews

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154 Reviews of Joseph Mnassa

February 10, 2024

Dealership Rating
Employee Rating

The service The service from the moment I arrived at the dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio

Feb 12, 2024

Greenway Kia East responded

Ana, we're so glad to know you had an excellent experience at Greenway Kia East. Our team always aims to provide top-notch service, and it's great that they hit the mark for you! Thanks for your kind words.

Feb 12, 2024

Ana responded

Servicio excelente.

Feb 12, 2024

Ana responded

Excelente servicio

Feb 12, 2024

Ana responded

Excelente servicio

Feb 12, 2024

Ana responded

Excelente servicio

February 02, 2024

Dealership Rating
Employee Rating

The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t More

by jrdngllghr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio , I don’t know who those people are because I never spoke to them.

Feb 05, 2024

Greenway Kia East responded

We're sincerely sorry to read about your experience with the individual who greeted you. This is not reflective of our standards for customer service and we appreciate you bringing this to our attention. It's good to know that another member of our team was able to provide a more positive interaction, but we understand there's room for improvement overall. We'd like an opportunity to discuss details of your experience further if possible - please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

January 31, 2024

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Employee Rating

The service center fit me in and repaired the car in 6 hours. Thank you More

by gdhjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Matt and Carlos

Feb 01, 2024

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

January 26, 2024

Dealership Rating
Employee Rating

Professional, friendly, knowledgeable but no pressure. Went in to take care of recall but ended up buying the exact car I wanted which was in stock and on the lot. More

by Cheshirect
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Jovan

Jan 26, 2024

Greenway Kia East responded

We're glad to know you had a great experience at Greenway Kia East and found the car you wanted! We always aim for professionalism, friendliness, and knowledge without pressure. Thanks for your review and enjoy your new ride!

January 21, 2024

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Employee Rating

Everyone was helpful and knowledgeable. The car I wanted was found on the internet and was there. No misleading advertisement. Professional! More

by Cheshirect
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2024

Greenway Kia East responded

We're glad to know you found our team at Greenway Kia East helpful and knowledgeable. It's great that we had the car you were looking for! Thanks for your positive feedback about our professionalism - it means a lot to us.

January 21, 2024

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Employee Rating

My service experience with your service department was very professional, courteous & informative about what service is best available More

by C.WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Greenway Kia East responded

We're delighted to know that you had a professional and informative experience with our service department at Greenway Kia East. Thank you for your kind words, we are here for anything else you may need down the road!

January 19, 2024

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Employee Rating

First visit for service. Asked for tire rotation with oil change. Not done. Tire pressure should be 35PSI and tires had 38-39PSI. Steering wheel was sticky. Sales force pres More

by somichy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2024

Greenway Kia East responded

I'm sorry to read about your recent service visit. It's important that all requested services are completed properly and I apologize if this was not the case. We also never want our customers to feel pressured in any way, so your feedback is concerning. Please reach out directly so we can address these issues further and work towards a resolution together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 19, 2024

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Employee Rating

Barbara and Simon were awesome would refer friends and family, thanks for everything I appreciate it! More

by lphillips530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 19, 2024

Greenway Kia East responded

We're glad to know Barbara and Simon provided you with an awesome experience at Greenway Kia East! We appreciate your referrals. Safe travels!

January 19, 2024

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Employee Rating

They provided an excellent service. We are definitely going to return for future services. We enjoyed visiting this location. More

by Sejfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rodriguez

Jan 19, 2024

Greenway Kia East responded

We're delighted to know you enjoyed your visit and the service provided at Greenway Kia East! We look forward to seeing you again for future services. Safe travels until then!

January 18, 2024

Dealership Rating
Employee Rating

The service is good, it meets what they offer, they do a good job. The staff that greets you at the entrance door is very friendly. More

by tullious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Greenway Kia East responded

We're delighted to know you had a positive experience with our team at Greenway Kia East! We strive for friendly service and are glad we hit the mark. Thanks for your review!

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