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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 8

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

July 20, 2023

Dealership Rating
Employee Rating

Relaible and excellent customer service! I would not take my vehicle anywhere else for service! More

by sandraspivey1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2023

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

July 18, 2023

Dealership Rating
Employee Rating

They are helpful and friendly. They provide excellent service. I would recommend them. I have done so. More

by CMHORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2023

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

June 25, 2023

Dealership Rating
Employee Rating

As always the best, excellent work timely fashion. ..great management service mechanics on time as always... More

by Yolandamcclinton1
Service Price Transparency
Recommend Dealer
Yes
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Jun 26, 2023

Oak Lawn Toyota responded

Thank you, Yolanda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

June 21, 2023

Dealership Rating
Employee Rating

Always thorough and reliable. Tells you when a service isn’t needed, and has kept our Toyotas in good shape! More

by nolanfitz
Service Price Transparency
Recommend Dealer
Yes
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Jun 22, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

June 16, 2023

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Employee Rating

I’ve been OLT customer for years. Their service department is the best of all More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Randy, and we look forward to working with you again. Juan Vazquez, Service Manager

June 16, 2023

Dealership Rating
Employee Rating

I have been with Toyota for years. Great quality cars and service! Never dissatisfied Great More

by nacho060603
Recommend Dealer
Yes

Other Employees Tagged: Joseph Cassello

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Jun 16, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

June 15, 2023

Dealership Rating
Employee Rating

This is a very nice dealership. Customer service is great. You are explained about what's going on with your car. More

by delorislucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2023

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 15, 2023

Dealership Rating
Employee Rating

Fairly quick, positive experience. Didn't try to pressure me into anything He did answer some questions about the oil change being every 10,000 miles More

by STEVEDAR78
Recommend Dealer
Yes

Other Employees Tagged: Joseph Cassello

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Jun 16, 2023

Oak Lawn Toyota responded

Thanks, Steve, for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 14, 2023

Dealership Rating
Employee Rating

In order to receive service had to request for supervisor Mr. WAN. I APPRECIATE Mr. WAN for helping an making acceptan for me between work schedule I was between patients. Thank You More

by PRAYINGFORYOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Juan Vazquez, Service Manager

Jun 17, 2023

PRAYINGFORYOU52 responded

Thank you for helping me an making an exception between my work shift to get my tires done.

June 14, 2023

Dealership Rating
Employee Rating

I have a case pending on Toyota from corporate no call back nothing I was told someone would contact me within 2days so far no call back regarding my car Joseph Castillo did the service. I was told to bri More

by laurahunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The manager in the service department was aware of the case per Joseph

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Jun 18, 2023

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Laura, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

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