Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 64

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

September 17, 2020

Dealership Rating
Employee Rating

Car was being worked on at appointed timeand finished at Car was being worked on at appointed time and finished at promised time......... Life is great.Enjoyed looking at the new cars on the lot. More

by JIMBOG10
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 18, 2020

Oak Lawn Toyota responded

Jim, Thank you for your business and this review. We're happy to hear Joseph and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

September 11, 2020

Dealership Rating
Employee Rating

They told me my recall part would be switched out of my car in about two hours.And it was about two hours happy with the service More

by Bought4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Steve Hertogs

Sep 12, 2020

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 09, 2020

Dealership Rating
Employee Rating

I had a long day at work and was very happy to receive fast and competent service. I was concerned about the car but my concerned were immediately placed at easy. Thank you More

by e-doss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Patryk Kilch

Sep 10, 2020

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

September 05, 2020

Dealership Rating

Can't not remember the gentleman that took care of me. Butt he was very nice. There was actually nothing wrong with my car. The child lock was on which cause my window not to work More

by Toyota Avalon
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 08, 2020

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're glad to hear that our team was able to help. We will share your comments with them, and we look forward to working with you again! Juan Vazquez, Service Manager

September 03, 2020

Dealership Rating
Employee Rating

The service was prompt, courteous, and directed in dealing with my vehicle’s regular inspection and oil change. I appreciate how my time is valued, with a pick up and drop off service , and any work i More

by F Covello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Hertogs , Mark Girlich

Sep 05, 2020

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

September 03, 2020

Dealership Rating
Employee Rating

Salesman John Beris, the Sales Management team, and the Service team always go above and beyond for me! Thank You Everyone for the service today! More

by Btuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Carnivele, Steve Hertogs, Juan Vazquez, Sal Gaeta , John Beris, Mark Girlich, Patryk Kilch, Robert the porter is always very helpful and well mannerd.

Sep 05, 2020

Oak Lawn Toyota responded

Thank you so much for your excellent review, Bruno! We are so glad that John and the team had the opportunity to work with you to make your experience with us a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

Jan 05, 2022

Btuno responded

Thank you to owner Ron Collossimo , John Carnivale, and the entire Oak Lawn staff who actually care about their customers. I recently helped my 85 year old aunt by a low mileage pre-driven auto. John Beris my salesman handled the whole transaction and went above and beyond. Ronnie and John C. thanked me for the opportunity.

August 29, 2020

Dealership Rating
Employee Rating

Fast service professional people always. I am treated respectfully every time I visit. My mirror was broken and they fixed it perfectly. Thank you Oaklawn Toyota. Social distancing is being practiced More

by Linmaxi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Daniel Schnur

Aug 30, 2020

Oak Lawn Toyota responded

Lin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph, Sal, Daniel, and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

August 28, 2020

Dealership Rating
Employee Rating

I brought my car in for an oil change. It was completed in a timely manner and I they had an extra coupon for me too!! More

by Picture-perfect78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2020

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

August 28, 2020

Dealership Rating
Employee Rating

I currently own 4 Toyota’s- family vehicles.Consistent I currently own 4 Toyota’s- family vehicles. Consistent service experiences keep me coming back to this dealership. I recommend purchasing and servic More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2020

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 26, 2020

Dealership Rating
Employee Rating

Patrtryk fit me in the schedule to bring my car in the next day for service on a nail in my tire. Joseph took me to the service area to show me the worn treads in 2 tires and advised I need new tires for More

by Benita Ingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patryk Kilch

Aug 27, 2020

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Patryk had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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