Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 47

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

Write a Review

698 Reviews of Joseph Cassello

August 13, 2021

Dealership Rating
Employee Rating

Great experience and friendly service. Rep took time to explain hard to find dash functions on my Canadian manufactured RAV4 Model.with espérate DRL function. More

by ctovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

Aug 14, 2021

Oak Lawn Toyota responded

It's great to hear that we were able to help you with the features of your Toyota RAV4. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

August 13, 2021

Dealership Rating
Employee Rating

I chose to buy a Toyota because my family owned a total of three and they were all study, reliable cars. In over 15 years of experience, I have been pleased. More

by Owner of Toyota #4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stoit, Manny Thnaibat

Aug 14, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Carnivele, General Manager

July 30, 2021

Dealership Rating
Employee Rating

I had a very good experience at this dealership. I am glad that I bought my first car from here and not from a different place.The employees that helped were great. More

by Sallyduran23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio, Cesar Quiroz

Jul 30, 2021

Oak Lawn Toyota responded

Thank you, Sally, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager

July 17, 2021

Dealership Rating

Courteous. Keeps you informed about repairs while waiting. But after completion my car still was not completely fixed . car rattles, etc. Will have to return to get bluetooth fixed. Calls keep dropp More

by PATRICIAMUFWENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2021

Oak Lawn Toyota responded

Thank you, Patricia, for taking the time to submit a review. We take pride in good customer service and are happy to hear that you were kept informed about repairs while waiting. We however regret that you still need added service on your vehicle. If you would like to further discuss your concerns, feel free to contact me at your convenience. Juan Vazquez, Service Manager

July 11, 2021

Dealership Rating
Employee Rating

We still have the persistent noise after 2 attempts at solving it. This is very frustrating as we are taking long trips and don’t know if our car is safe. More

by mmc1026153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 26, 2021

Oak Lawn Toyota responded

Hi there...I am so sorry you're still having that noise on your car. Would you mind giving me your contact info so we can follow-up with you? I want to make sure we service your vehicle to our Oak Lawn Toyota standards and that there are no issues moving forward! Thank you, Juan Vazquez - juan@oaklawntoyota.com - 7084235200

July 10, 2021

Dealership Rating
Employee Rating

Friendly and knowledgeable staff that suggest but don’t push. I feel comfortable going for service there. Being a female I don’t feel taken advantage of. More

by tmbmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 08, 2021

Dealership Rating
Employee Rating

Great customer service. Got back with me on a timely matter, described my vehicle mechanical problem.Met my expectations ! Highly recommend this service to friends and family! More

by CPDTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

Jul 08, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Juan Vazquez, Service Manager

July 08, 2021

Dealership Rating

Had new breaks and rotors a few months ago, breaks squeak all the time. Went back a few weeks ago, supposedly adjustments were made, breaks still squeak loudly, all the time. More

by Barbr33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 08, 2021

Dealership Rating
Employee Rating

It is professional, reliable, dependable and convenient to my location. I do not have twenty five further words but wanted to complete the survey. In future I will not participate. More

by smith.bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Keith Stadler , John McShane

Jul 08, 2021

Oak Lawn Toyota responded

Bonnie, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

July 04, 2021

Dealership Rating
Employee Rating

Great service I can always rely on Oak Lawn Toyota to do a great job on my Tacoma. More

by Webrider519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2021

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

Jul 05, 2021

Webrider519 responded

No problem.

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