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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 41

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

October 01, 2021

Dealership Rating
Employee Rating

The Toyota dealership in Oak Lawn is the best! They always provide kind and friendly service. I have been coming here for close to two decades and it has always been such a welcoming and friendly place More

by WAZWAZA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Girlich, There was one other gentleman, but I did not catch his name, unfortunately.

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Oct 03, 2021

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

October 01, 2021

Dealership Rating
Employee Rating

Service advisor was excellent and very attentive and informative! Made sure I was taken care of More

by Vvarela106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 03, 2021

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 30, 2021

Dealership Rating
Employee Rating

Waiting time was reasonable. Not overcrowded due to COVID restrictions. Customer serve the agent pleasant. Explained recommendations for future repairs. No pressure to have the work done now and there. More

by Fenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 01, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

September 30, 2021

Dealership Rating
Employee Rating

Excellent service. Joe the Service representative is outstanding. His professionalism and customer service qualities are superb. Thanks Dwayne Hunter More

by ICEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 30, 2021

Oak Lawn Toyota responded

Thank you for your very kind review, Dwayne. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joe and our team here at Oak Lawn Toyota. Juan Vazquez, Service Manager

September 30, 2021

Dealership Rating
Employee Rating

Excellent customer service in the service dept. He was very polite and attentive. I will request him again. More

by mattisonivory1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Schnur

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Sep 30, 2021

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

September 30, 2021

Dealership Rating
Employee Rating

They easily replaced my car which Elgin Toyota should have fixed but failed to take care of the problem More

by Pheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Sep 30, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

September 29, 2021

Dealership Rating
Employee Rating

Great costumer service, excelent service and the People work there is the best in service More

by Checo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler , Frank Nash, Daniel Schnur

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Sep 29, 2021

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 28, 2021

Dealership Rating
Employee Rating

I purchased 5 cars here over the years I love Oak Lawn Toyota service department More

by Richie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Jason Stoit, Marty Maggio, Juan Vazquez, Sal Gaeta

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Oct 01, 2021

Oak Lawn Toyota responded

Thanks, Richie, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

September 23, 2021

Dealership Rating
Employee Rating

Thank you for returning my calls in a timely fashion, and keeping me up to date on required upgrades and maintenance needs More

by TEACED.CW
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta

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Sep 24, 2021

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 23, 2021

Dealership Rating
Employee Rating

Quality service! Always goes the extra step. Updates progress. Prices are within reason. Explains service required. Will continue to use this dealer. More

by THERESEFREEMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 23, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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