Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 21

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

October 21, 2022

Dealership Rating
Employee Rating

Thank you for taking good care and putting my air bag in to keep me safe. I’m very grateful to Bob for assisting me with this. You have great staff. Thank you🙏🏾😇🙏🏾 More

by L.calo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee

Oct 23, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words for Bob, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

October 19, 2022

Dealership Rating
Employee Rating

Friendly, curious, prompt,informative about service problem and concern about the problem to be resolved More

by carbethw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez , Carlos Osuch

Oct 19, 2022

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 12, 2022

Dealership Rating
Employee Rating

Joe is a superb professional. He treats and delivers quality customer service to customers as if he's a customer. Kudos to Joe. More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian is service,who greets customer's and take their car to be serviced. . Another excellent employee

Oct 13, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Joe delivered such a great experience! Juan Vazquez, Service Manager

October 09, 2022

Dealership Rating
Employee Rating

Excellent service and very professional individuals that are genuinely concerned about fixing my car. Diagnosed issue or issues that my car is faced with at the time of service and resolved the problem. I'm More

by valerie_wilkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Oak Lawn Toyota responded

Thank you for your very kind review, Valerie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 07, 2022

Dealership Rating
Employee Rating

Joe has always been helpful and courteous . I always have to wait for the work to be done and he makes sure it is done in a timely manner. You are lucky to have this man as an employee. More

by Dollumc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear that Joe is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 07, 2022

Dealership Rating
Employee Rating

This service center is extremely expensive. I went there and caliber pins were replaced, the price for the parts was cheaper than the labor. Labor was 450 dollars and my parts were 200. That's More

by shericecollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 07, 2022

shericecollins responded

Labor charges are ridiculously high.

October 07, 2022

Dealership Rating
Employee Rating

I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people work More

by momonsxr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 06, 2022

Dealership Rating
Employee Rating

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area. More

by george.spanos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Oak Lawn Toyota responded

Thank you, George, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 03, 2022

Dealership Rating
Employee Rating

Very attentive, personable, knowledgeable and focused an ensuring customers receive top notch service! Added additional service to enhance our purchase and support ! John Beris helped us on the Sales sid More

by Rmpb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vickie Benson, Ken Bickness, Jose Brito , John Beris

Oct 04, 2022

Oak Lawn Toyota responded

Thank you so much for the 5 star review. We truly appreciate your business! Juan Vazquez, Service Manager

October 03, 2022

Dealership Rating
Employee Rating

I appreciate the friendly and respectful service. I always feel welcome when I come in. More

by tmoore199813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Carnivele, General Manager

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