Jose Teran

Very Poor communication. Had to make several calls to get updates, and then different answers. Had to make several calls to get updates, and then different answers. More

by PLSRNC Verified Customer Verified Customer

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Jose is a great service representative. He communicates and follows up appropriately. My service experience is seamless. He communicates and follows up appropriately. My service experience is seamless. More

by emac1 Verified Customer Verified Customer

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Great service and personality’s everything was done in a timely manner and I was always made aware of what needed to be fixed timely manner and I was always made aware of what needed to be fixed More

by qbe1990 Verified Customer Verified Customer

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Jose informed me how long the service would take. They did a great job. First class all the way They did a great job. First class all the way More

by K9PKK Verified Customer Verified Customer

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I love getting great customer service because that’s what I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help m I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help me through my journey with fixing my car thank you José and thank you Big Star Cadillac For taking care of my Cadillac. More

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Always a pleasure! First class Service Dept. Jose is fantastic and he really cares about the customer. First class Service Dept. Jose is fantastic and he really cares about the customer. More

by Lisa B. Verified Customer Verified Customer

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Excellent That's it. Great service person, provide updates on status of work progress. That's it Great service person, provide updates on status of work progress. That's it More

by LDFIAH Verified Customer Verified Customer

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My Escalade has had 3 recalls so far. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. More

by l.yanez Verified Customer Verified Customer

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Jose was very friendly, accommodating & knowledgeable and kept me informed through the entire process. I really appreciate exceptional customer service and Jose delivered. Thank you taking good care of me, kept me informed through the entire process. I really appreciate exceptional customer service and Jose delivered. Thank you taking good care of me, Jose! More

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He was very helpful when I came in for my oil change months ago. And now he's the only one I go to for services. months ago. And now he's the only one I go to for services. More

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