Jose Tejada | Page 25

Very, Very Poor Communication and Service Let me start by saying that I love my 2011 Jeep Grand Cherokee Overland and it has had very little problems. That being said, my ongoing experience w Let me start by saying that I love my 2011 Jeep Grand Cherokee Overland and it has had very little problems. That being said, my ongoing experience with All American's service department has be less than stellar. My ongoing ordeal began back in June when I received a recall notice for the master cylinder. I began calling and leaving messages requesting an appointment to bring in the car for the recall. An appointment would be needed from my only previous experience. Messages were left with the service department at lease twice a week during June with no return call ever made. In fact, since this all started in June I have never received a call from All American. After several attempts in July, I finally gave up and went in to make the appointment. By this time, I had also received a recall notice for the visor. An appointment was made for the middle of October, the soonest they could look at it. While waiting for the October appointment, I started having trouble starting the car. Looking online, I saw there was a new recall coming concerning the engine management module controlling the fuel pump and felt like this was probably the culprit. I went in and told them of the trouble and my suspicion of the source even though I had not yet received the coming recall. There were three other request I had, replace a daytime running light bulb, replace a cover they left off the last visit and install tow hooks only if they were in stock. October finally came and I dropped the car off at the dealer. After a week, I began calling to see the status of the car. Nothing. No return calls. No updates. Nothing. After the second week, I went in and actually was able to speak with someone. From what I was told, they had not even started to work on the vehicle. Waiting another two weeks, I called several times leaving a message but never heard back so I went in to check on the vehicle. This time, I was able to speak to Jose Tejada who is supposedly my service technician. He informed me that they were working on it but also scolded me saying I gave them too many things to do. Last I thought they were a service department. Besides, three recalls, replacing a light bulb and a lost cover and maybe installing tow hooks is not a month and a half with of work. I noticed the Monday before Thanksgiving that the vehicle was parked in a lot behind the dealership and called to see if it was ready. Only able to leave a voice message, to no surprise, and have not received a call back. Ever. Since June. I cannot recommend their service department. I love my Jeep, but my next vehicle may not be a Jeep and certainly not from this dealership. More

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