Jose Hernandez | Page 2

My daughter purchased a car there, whoever did the oil change didnt secure the oil lid under her car and while driving on Route 3 the lid came off, luckily she didnt get into an accident, she went to the change didnt secure the oil lid under her car and while driving on Route 3 the lid came off, luckily she didnt get into an accident, she went to the dealer and they claim she most have hit something and were charging her $380 to replace it, i called 3 times to be transfered by a bitter old lady they have as the operator to the manager Jose Hernandez who doesnt return phone calls, whrn i called a 4th time i was transfered to the service manager Michael Deanelis who refused to take my call and kept going back and forth with the person that answers the phone , how can you run a business like this, so if you decide to go to this dealer keep in mind that after they take your money and you walk out the door you are on your own, they dont take responsibility for their lack of self ethic More

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the best place to buy a car and I recommend that you ask for jose hernandez he will help you find the car and the price you are looking for for jose hernandez he will help you find the car and the price you are looking for More

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Can't trust them I really wanted to have a good experience here and fully expected to. Unfortunately, my salesman Diego fed me flat out lies about the condition of the I really wanted to have a good experience here and fully expected to. Unfortunately, my salesman Diego fed me flat out lies about the condition of the used car I bought, i spent hours waiting at the dealership for my car and had to come back the next day because the work that was supposed to be done to it was never done and even then when i picked it up some of the work wasn't complete. John who tried selling me a warranty package promised me information about work done on the car that he never delivered and also lied to me about having 30 days to bring my car back if there were problems with it. He also failed to provide me the proper paperwork i was promised when picking up my car. When i questioned the missing information i was told that they couldn't provide it but i could see the information on the car fax they finally gave me after several phone calls. When i read the car fax, the dealership has reported false information about what work was done to the car as some of the items they listed as completed, were not done. After taking the car to be looked at at another honda dealership i found out that the car needs all new shock assemblies, the breaks i was promised were brand new were not in fact the back brakes were so bad i have to get the work done asap. Finally, i called the sales director Jose and he let me know i did in fact have 30 days to bring any issues to the dealership and promised to called me to schedule an appointment to get it fixed. This was on monday, i have left messages for him every day for the last 6 days and he has not answered or returned my call. Maybe this place is good for buying new cars but their customer service is awful and they tell you flat out lies about the car you are purchasing just to sell it to you. They also lie about your options just to sell you a warranty. They were paid in full for the car and now i have to spend an additional $2000 to $3000 to fix the car. Don't trust these people you will be very disappointed. More

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Service I recently bought my very first car from DCH paramus and I totally loved their service. My sales consultant was Adolfo Marte, who provided very good s I recently bought my very first car from DCH paramus and I totally loved their service. My sales consultant was Adolfo Marte, who provided very good service. I can say he is one of the most compassionate and friendly sales consultants who helps customer with best deals. Not just the sales consultant but the managers are also very friendly in terms of providing the best possible service in the care of their customers. Jose Hernandez is one of the managers at DCH paramus who also assisted us along our way of buying the car. I am so happy to have such a great experience of my new car deal at DCH Paramus More

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Used vehicle this time This was my third purchase from this dealership and with Adolfo. He has consistently helped me the same way. Great pricing and great service. Adolfo i This was my third purchase from this dealership and with Adolfo. He has consistently helped me the same way. Great pricing and great service. Adolfo is the best sales consultant I’ve ever purchased a vehicle from. He is very natural and honest. He will not just try to make a sale. The sales manager Jose Hernandez gave a great price for the vehicle. Their prices are not beatable. More

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Outstanding and excellent We have leased 8 cars from this dealership in the last 10-11 years. The treatment we receive is always great. Jose Hernandez has helped up all of thes We have leased 8 cars from this dealership in the last 10-11 years. The treatment we receive is always great. Jose Hernandez has helped up all of these years. He goes outbox his way to help us make a deal that we are comfortable with making. He treats us like we are family. He is outstanding. Our sales person, Adolfo Marte, was also tremendous. He answered all our questions patiently and was as helpful as he could be. He made us feel at ease and was great. Shad Saaveh was most helpful and patient when we did the final paperwork. He was terrific. The young lady, Brianna, who showed us the car's features, was outstanding as well. She was patient and considerate and answered all of our questions. She reviewed everything and was most helpful. She went over the personalized worksheet. Our experience at DCH Honda was just tremendous. More

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Exceptional,Non pressured and trust worthy I visited 2x for exploration and to decide, lease or buy. Mr. Martin, salesman and Mr. Martinez, mgr. We're very very patient discussed the or is an I visited 2x for exploration and to decide, lease or buy. Mr. Martin, salesman and Mr. Martinez, mgr. We're very very patient discussed the or is and cons of each option. questionedrent driving lifestyle and future intentions re car use, and features I must have. I was offered opportunity to test drive all models. Mr. Hernandez made a printout for me of different down payment and financing options for me to review unhurriedly at home as I am on a fixed income..On 3rd visit I made a purchase, December 2018. They had someone sit in my car with me and very patiently explain all features and teach me how to use them. Osvandy insured that my car was setup to my preferences, the locking system, automatic lighting, safety features, dtc. The dealership facility is customer centered. Very comfortable chairs, kids playroom, quiet with Fi room and TV area. A variety of coffees and fresh bagels and newspapers. Also have a variety in hot chocolate and variety in teas. It's a great dealership and the Manager, Mr. Hernandez is so helpful and approachable. More

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How my wife and I spent News Years Eve I found Adolfo Marte to be knowledgeable, patient and extremely helpful in addressing my needs and concerns. He answered all of my questions and my f I found Adolfo Marte to be knowledgeable, patient and extremely helpful in addressing my needs and concerns. He answered all of my questions and my full satisfaction is what he worked to assure. I can’t really say I wanted to buy a car at all but Adolfo made the buying experience one I would recommend to anyone in need of a new or used vehicle. More

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Extremely happy My friend recommended Adolfo at DCH Paramus Honda , this guy is the best friendly, professional and honest . Is not like a car salesman this guy is li My friend recommended Adolfo at DCH Paramus Honda , this guy is the best friendly, professional and honest . Is not like a car salesman this guy is line family .come and see this guy 100 % More

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Best car dealership! We went to another dealer before it was a Toyota dealership in new Rochelle and they did a switch and bate. I was so upset since third kid was due soo We went to another dealer before it was a Toyota dealership in new Rochelle and they did a switch and bate. I was so upset since third kid was due soon. Anyhow, I search for another car that I was interested In and its in paramus nj which is more than an hour away. I was skeptical at first but when we spoke to Adolfo Marte he was great and he said he would hold the car for us. Next day we went and he had the car ready for me to test drive. He was honest with the price and even itemized what is expected. I'm very happy with him, and the customer service is awesome. I will recommend to friends More

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