Jose Cantu
Sales Consultant
Allways Atascosa CDJR
110128 Interstate Highway 37 N
Pleasanton, TX 78064
8 Reviews
Write a Review8 Reviews of Jose Cantu
May 15, 2024
My experience with Allways started great. Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fa Jose was quite a character. My wife and I were in the market in purchasing a new pick up. Specifically this 2022 Ram truck we saw on CarGurus. Car fax looked great, besides there was 2000 miles on the oil change they claimed they did. Test drive the truck; following the directions of Mr. Jose our sales representative. Went around the block, then we went back to the dealership. The truck ran great! We decided to go forward with the purchase. It was evening when it was all said and done. Took the truck and a soon as I got on the hwy, I felt a vibration on the seat that shook the truck. I called Jose. He told me to bring it back when you can, and service will take care of me. The next day I took the truck to work and started feeling a thump feeling every time I took off from a stop. After getting home from work I decided to check the truck out myself. The first thing I checked was the fluids starting with the coolant. It was completely dry and had some slimy muddy gunk all over the dip stick. I crawled under the truck and started inspecting all the suspension to find the sorce of the thump and discovered a badly leaking shock, and a weak center bearing bushing. I called Jose again after that and was told the samething, bring it to service. I had explained to Jose that I work graveyard hours and it's hard for me to drive 40 minutes to their dealership with no loaner vehicle or a ride back home. After about a week later I was able to get a day off dropped my truck off in the morning. Jesse was my service advisor, he told me they'll get it racked up & checked out immediately, he'll call me in a few hours. I waited all day and got no call. I called him the next day first thing in the morning and he told me all he had to do was get paperwork from the technician. That took most of the day then, finally got a call from him. He told me the technician didn't see anything wrong but admitted that the bushings to the driveshaft bearing did feel a little weak. But it wasn't torn. He then proceed to try to up sell things the technician recommended. Told me I had two bad tires, so I'll need 4, and I also needed an alignment. Take it, I didn't have the truck no more then two weeks ago that should have been taken care of orat least brought to my attention beforehand. He also told be there was about 50 pounds of weights on one tire; most likely the reason I didn't feel too bad of a vibration. This pick truck was not inspected when it was traded in. It got an oil change and was washed..... that's it! I tried reaching out to management and was told "how do I know your didn't do it". I was very offended by that response. I babied that truck like crazy. I've been telling Always about the thump feeling and vibration the day I drove it home. I feel as though I gotten taken advantage of. The attitude and responses of Mr. Doug was very unprofessional and I also think they have a lot of pencil whipping and laziness on the technician side. More
Other Employees Tagged: Samantha Peacock, Jesse Padilla, Mark Owens
April 23, 2024
Enjoyed the experience, working with your associates. Will definitely recommend you to all my friends Will definitely recommend you to all my friends More
Other Employees Tagged: Keaton Golchuk, Mike Booth, Amos Garcia
April 21, 2024
EXCELENTE SERVICIO. MUY RAPIDO EL PROCESO ,MUY BONITAS TROKAS ,TODO EL PERSONAL MUY AMABLE ,GRACIAS..GRACIAS. MUY RAPIDO EL PROCESO ,MUY BONITAS TROKAS ,TODO EL PERSONAL MUY AMABLE ,GRACIAS..GRACIAS. More
Other Employees Tagged: Mike Booth, Daniel Sivec
April 11, 2024
Your dealership was awesome. No pressure from staff and all of our questions were answered. You guys made it worth the short drive No pressure from staff and all of our questions were answered. You guys made it worth the short drive More
Other Employees Tagged: Daniel Sivec
January 23, 2024
Service for oil changes has been good. My dealings with Mark have always been good if not great. Dealings with Jesse on the other hand on warranty work have been nothing short of terrible. My dealings with Mark have always been good if not great. Dealings with Jesse on the other hand on warranty work have been nothing short of terrible. Does not call back, does not call when your vehicle is ready, tells me he can’t find the parts but I call another dealership and they can, can’t give me loaner vehicle, has my truck for three weeks and was still not fixed after he said it was. The list goes on. It’s actually quite pitiful! More
Other Employees Tagged: Nick Flores, Samantha Peacock, Jesse Padilla, Mark Owens
January 09, 2024
Everyone at the Allways Atascosa dealership are really helpful and welcoming. It made me feel I can trust them with more business. They all are trustworthy and genuinely care for their customers helpful and welcoming. It made me feel I can trust them with more business. They all are trustworthy and genuinely care for their customers More
Other Employees Tagged: Nick Flores, Mike Booth, Jesse Padilla, Jerry Garcia
January 01, 2024
The Price was right in with my budget. The staff was Great and easy to work with, very professional and they new all the car features. I recommend buying your next car at Allways Atascosa The staff was Great and easy to work with, very professional and they new all the car features. I recommend buying your next car at Allways Atascosa CDJR. More
Other Employees Tagged: Samantha Peacock, Jesse Padilla
December 31, 2023
Great people! Even better service! They really helped out on the buying process. Everyone had a great attitude and would really recommend doing business with them Even better service! They really helped out on the buying process. Everyone had a great attitude and would really recommend doing business with them More
Other Employees Tagged: Steven Garcia, Nick Flores, Samantha Peacock, Ray Isbell, Mike Booth, Jesse Padilla, Mark Owens