Jordyn Craig
Jordyn Craig at Parkside Kia
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Jordyn Craig | Page 4

Service Manager

Parkside Kia

9929 Parkside Dr
Knoxville, TN 37923

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5.0
45 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

12 yrs

Languages Spoken

English English

5.0

45 Reviews

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45 Reviews of Jordyn Craig

November 09, 2023

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Employee Rating

Jordyn is one of the best! If you want to have someone reliable and caring to work on your vehicle she’s always the one! She’s so helpful and kind! She keeps you coming bac More

by Brittany P
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Recommend Dealer
Yes

November 09, 2023

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Always helpful and goes above and beyond. Always makes sure I understood the services provided. Very professional and sweet. More

by Lyfheeg
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Guider, Kristeena Rutledge, Dennis Bunch, Victor Borrego , David Hembree, Cody Mason

November 08, 2023

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I had to have my car worked on and Jordyn Craig was so helpful and made everything easier! I'll definitely be back! More

by reedashley802
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Recommend Dealer
Yes

November 08, 2023

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I love Parkside Kia! They are the best dealers in East Tennessee! I always make sure to schedule my appointments with Jordyn Craig as she ALWAYS has my back! She will mak More

by arronhuff_2344
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Recommend Dealer
Yes

Other Employees Tagged: Kristeena Rutledge , David Hembree, Cody Mason

November 08, 2023

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They have always been wonderful every time I have gone in for servicing of my vehicle. Jordyn especially have been so nice and honest. More

by megehm14
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Recommend Dealer
Yes

November 08, 2023

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Sarah answered all my questions and made the process easier. She explained everything to me because sometimes I'm a little slow and need stuff explained a little more in depth. She was nice and I would More

by CrazySweetTooth
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Recommend Dealer
Yes

November 08, 2023

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Great experience, Jordyn was very professional and went above and beyond helping with my needs! Will definitely recommend to my family and friends! More

by Stacey
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Recommend Dealer
Yes

November 08, 2023

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I brought my Rio in for some routine maintenance, and Jordyn was extremely helpful identifying other issues I needed to address. I felt extremely comfortable with Parkside Kia performing the repairs need More

by Jordan
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Recommend Dealer
Yes

November 08, 2023

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Parkside Kia and Jordyn never let me down. She is a pleasure to work with. More

by KIA review
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Recommend Dealer
Yes

September 27, 2023

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So frustrated! Just an FYI- don’t bother trying to get repair work done at Parkside Kia- you wait for a month to get an appointment and then they call you back to c More

by tammymalena
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Recommend Dealer
No
Oct 01, 2023

Parkside Kia responded

Thank you for sharing your experience with us. After reviewing your profile, reading the notes in your profile, and listening to multiple phone calls from our advisors to you; none of the items in your review are accurate. We understand that it can be frustrating not being able to get an appointment as quickly as you would like, we do try to make every accommodation we can. Hopefully in the near future with our service expansion that is currently underway, we will have even more flexibility. However, when clients like yourself refuse those offers of accommodations, such as when we offered to have your tires put on, you told us you didn’t have the time to wait. Your service advisor and our fixed ops director have attempted to reach out to you multiple times, only to be hung up on. Many manufacturers have experienced similar issues with parts having longer lead times due to backlogs from shutdowns with COVID amongst other things. Unfortunately, we can’t always please everyone, no matter how much we do and I do apologize that this was the case here. If you would like to discuss further, please feel free to contact us. Respectfully, Clifton Lowder General Manager clowder@parksidekia.com

Oct 01, 2023

tammymalena responded

I absolutely did not say I did not have time to wait for tires! I left my car with Kia- went across the street and picked up a rental car so Kia could keep my car to work on it, only to get a phone call later that day saying I needed to come get my car because you didn’t have the dye and I needed tires but the shop didn’t have time to put them on! I returned my rental the next morning and picked up my car from Kia and went somewhere that did have time to put tires on! I then waited weeks for someone to call me to tell me the dye was in stock- I had to text the advisor to find out it was there! I asked if I could set up an appointment and was texted that he would call later before end of business. I received 1 phone call and answered- when I was told the next appointment date was another month out and I would have to drop my car off for service it upset me that I was going to have to get another rental car or wait another month. I received a text saying I could come in at 2:30 the following day and I accepted. I sat patiently in the waiting room for several hours while the car was checked.

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