Jon McFarland

After making an appointment, 1 3/4 hour for an oil change is too long. is too long. More

by NEWMYSR Verified Customer Verified Customer

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Great staff. Very helpful! Addressed my concerns very effectively. Communicated to me in a very timely manner. Very helpful! Addressed my concerns very effectively. Communicated to me in a very timely manner. More

by KPEMBAUR Verified Customer Verified Customer

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Had a low tire and they were able to check it out right away. Kept me updated and when turned out the tire was not repairable, explained all charges. Best service dept ever! away. Kept me updated and when turned out the tire was not repairable, explained all charges. Best service dept ever! More

by njkowatsch Verified Customer Verified Customer

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Loved the service and the attitude of the staff. Jason Markley was a great helped and sold me my first hyundai. Jason Markley was a great helped and sold me my first hyundai. More

by Gavin Verified Customer Verified Customer

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Chuck was awesome. Very knowledgeable and friendly. He was very helpful and even corrected my mileage sticker because they hadn't extended it out enough. Very knowledgeable and friendly. He was very helpful and even corrected my mileage sticker because they hadn't extended it out enough. More

by FOSIII Verified Customer Verified Customer

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The service department is always thorough and professional. They made a commitment to time and budget and they were spot on. professional. They made a commitment to time and budget and they were spot on. More

by SCHLEGEL0 Verified Customer Verified Customer

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Columbia Acura in Cincinnati offers great service. Annoying you make me write 15 words thoug j Annoying you make me write 15 words thoug j More

by ROBPASQ Verified Customer Verified Customer

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Great service staff, Plus Service is always fast and efficient. Will always bring my Acura for servicing to Columbia Acura efficient. Will always bring my Acura for servicing to Columbia Acura More

by PFlood0 Verified Customer Verified Customer

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No one could have been more helpful than Chuck Elliott! But otherwise customer service is HORRIBLE! I have driven Hyundai forever but my next car will not be a Hyundai. Your entire staff used to be helpf But otherwise customer service is HORRIBLE! I have driven Hyundai forever but my next car will not be a Hyundai. Your entire staff used to be helpful like Chuck but unfortunately with your huge turnover, all the knowledgeable, experienced people are gone, leaving your service department unorganized and inefficient. . Chuck had to go out in the garage and find the leak in my tire after I had waited for 2 hours and the mechanics couldn't find it. I used to recommend Columbia's excellent customer service to everyone but I cannot do that anymore with a clear conscious. The wait time used to be amazingly quick but is now ridiculously slow and the cost is astronomical! The only reason I rated the service center with 5 stars is because of how hard Chuck worked to make a horrible day run smoothly for me. All the very good ratings I gave on this survey are because of the wonderful quality of service I got from him. More

by LADENNEY7 Verified Customer Verified Customer

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Was disappointed when I was informed of the service was running2-21/2 hours late but Chuck Elliott was informative and courteous and made the experience better running2-21/2 hours late but Chuck Elliott was informative and courteous and made the experience better More

by BAILEYTENNIS Verified Customer Verified Customer

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