Jon Gosling | Page 24

Great service! Great job on my inspection! And I even got a car wash. We had a good chat about going to the track as well. Thanks again! Great job on my inspection! And I even got a car wash. We had a good chat about going to the track as well. Thanks again! More

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Acceptable A big mishap happened. The technician misunderstood the needed work on the damaged front left seat thought it was the electronic switch when it actual A big mishap happened. The technician misunderstood the needed work on the damaged front left seat thought it was the electronic switch when it actually was the falling back of the seat,ordered the wrong part and we lost 3 days.. Yhis is typically a bad quality management issue difficult to accept from a premium Porsche place! Claude Roulet More

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Professional and efficient Great service experience with help from Jon &Chris. Easy and effective check in and pick up of car. Service work explained simply and whole transactio Great service experience with help from Jon &Chris. Easy and effective check in and pick up of car. Service work explained simply and whole transaction was effective. More

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John Goslin is amazing I enjoyed working with John Goslin, friendly and cares about the customer! I love going to the dealer, due to the good service provided, quick respons I enjoyed working with John Goslin, friendly and cares about the customer! I love going to the dealer, due to the good service provided, quick response More

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Only Porsche dealer I use in Houston Have owned a Porsche’s for many years and was totally loyal to the one on 59..... everyone has left there and their business model is completely diffe Have owned a Porsche’s for many years and was totally loyal to the one on 59..... everyone has left there and their business model is completely different. I moved to Porsche North Houston and my only regret is not doing it sooner! More

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Diagnosis Previously scheduled vehicle for a campaign repair and a day before bringing in I fueled up with bad gas that triggered warnings on dashboard for chec Previously scheduled vehicle for a campaign repair and a day before bringing in I fueled up with bad gas that triggered warnings on dashboard for check engine. Took to nearby Porsche dealer and they immediately said I needed a high pressure fuel pump and 8 ignition coils. I disagreed and took vehicle to Porsche North Houston for diagnosis. They inspected vehicle and stated that a fuel pump was not culprit. Reset computer after campaign repair and last few days car has responded 100%. Long story short, I only needed 3 coils in which labor was free due to campaign repair because they had to remove anyway to complete repair. Also I elected to change all 8 spark plugs which was no labor charge as well. This is the only dealer from this point forward I will take for service or diagnosis. Thank You Jon and Chris More

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Jon was outstanding! Careful and detailed work. I am grateful! I would highly recommend him and this store for everyone who needs to service a car. Thank you! Careful and detailed work. I am grateful! I would highly recommend him and this store for everyone who needs to service a car. Thank you! More

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Oil change Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the W Excellent service. People treat you like family. Gorgeous facility. Have never had a bad service experience with them. Wish it were closer to the Woodlands More

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Servicing my Cayman I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire deli I had the 40,000 mile service and a tire replacement performed by North Houston Porsche. They had the car for almost a full week due to the tire delivery (agreed duration). I would have liked a bit better communication on scheduling and pickup, as it finally occurred at Friday afternoon rush hour, which was necessary since I needed the car on Saturday. If I hadn't called and pressed them for a pickup time, and just waited for the service reps call, I likely wouldn't have had time to get there before closing due to traffic. Additionally on my drive home I received a warning message that oil level was above maximum but driving was possible. I would have expected that to show up on a test drive, or even idiling in the garage, especially for a $2,000 service visit. Calls to my service advisor on Saturday were unsuccessful, so the car has to sit all weekend until I can get in touch with them on Monday. There were many good details of the visit (loaner, greeting, cleanliness of vehicle upon return, etc.), so I haven't discounted my rating more than one star. However, I would expect a premier dealership to ensure cars are returned with high quality results. More

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Excellent. John Gosling went out of way. John Gosling is awesome. He took the time to go an extra mile to assist with my service. I appreciate him. His assistance was thoughtful and considera John Gosling is awesome. He took the time to go an extra mile to assist with my service. I appreciate him. His assistance was thoughtful and considerate to my situation. I would not purchase a Porsche from another dealership. More

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