"The team in the Service department are EXCEPTIONAL. I..."
The team in the Service department are EXCEPTIONAL.
I have owned many cars and dealt with many Service Departments, none are as good as this one! John Soares is the Service Advisor we most deal with and he is superb! But I have to say ALL staff there are equally fantastic & knowledgeable.
Honest staff there that look so happy to be there and treat the customer so well.
I just wanted to take a moment to thank you for providing such a great place that I can trust my car to.
"Just picked up my S2000 roadster from Cambridge Honda. I..."
- beverley nykamp
Just picked up my S2000 roadster from Cambridge Honda. I have been taking my S2000 to CSH for 20 years! Even after all these years they consistently exceed my expectations in their professionalism and making me feel like a valued client. The service department staff are always courteous and explain what they plan to do.. Special kudos to the ones I know the best: Carolyn, John S, John R and special appreciation to Jeremy.
Thank you Honda.Highly recommend this dealer!
Other Employees Tagged:
, Sadly I do not know the name of the tech that worked on my car but I will inquire. He has worked on it in the past and always did the job correctly the first time.Excellent tech.
"This is my 4th personal vehicle purchase from Cambridge..."
- Happy Honda Owner For Life
This is my 4th personal vehicle purchase from Cambridge centre Honda. I will never shop elsewhere! Service is superior across the board! my entire purchase was completed via email. Social distancing is taken seriously and all needs are always met with respect and a smile. Vehicle pick up was 20 minutes, everything perfectly organized and ready for my appointment. Your time is valued and the process is seamless. As always, thank you to my salesman Kevin MacKenzie and Tony from the Finance Team. Special shout out to John in Service who took care of a family vehicle the week before and went above and beyond to answer every question and shop for the best parts prices. You are all Assets to your Company!!
"You cost me time and money, and wanted to do it again!"
I ordered a set of new tires for my ‘16 Accord Coupe EX and made an appointment to have them installed. Apparently you had the wrong size of tire and couldn’t honour your commitment. Your solution was that I could spend more time and money to come back another time when you might have the correct size in stock. Either that or you could sell me more expensive tires that you had in stock.
You then watched a disgruntled customer walk out the door. You had the chance to sell tires, and brakes and you blew it. You had an opportunity to show the difference you speak of and you failed. I’ll likely take both my vehicles elsewhere in future.
"Customer Service at the car service department "
It starts from calling you to remind you with your semi annuall check texteng you to remind you about your the day and the time of your appointment by Jennifer the friendly faces at the service counter specially carolyn to the maintainence guys
Yes they care about business but most importantly they care about customer
I absolutly recomend this dealership for everyone
Please keep up the good job
"Good friendly service."
Everyone at Cambridge Center Honda was eager to please. Asked questions of almost every department at this dealer. From sales (obviously), parts, finance and maintenance, everyone was eager to share information or research the question until the answer was found.
No place is perfect, but the desire and willingness to get you to that goal is obvious and appreciated.
My car buying experience was great. My first Honda, hope the rest of the experiences with CCH
are as good.
"Very bad customer service."
I called in to book an appointment at least 10 times between Monday 21st to Thursday 24th. Call was keep going into answering. Finally I called service manager to complain about the issue and guess what it went to answering as well. I tried book service appointment online and wasn't able to do it as well. I guess i have to go somewhere else to service my vehicle.
My family and I have been taking our Honda's to Cambridge Centre Honda for service for 5 years now - and could not be more please with the customer service experience. The service department is always honest, friendly and take the time to fully explain any work performed or required.
We as a family highly recommend Cambridge Centre Honda to anyone looking for a place to get their Honda's serviced. We also purchased a used vehicle form them, and it has been fantastic since day one.
"Surprisingly condescending and poor."
I am a long time Honda customer, and moved recently from Mississauga Honda to you. Thus far, I have been extremely impressed by your service levels in every way. But today (Saturday, Feb 10) was different.
It has to do with the Service Advisor manning the desk at around 11am/Feb10. (Did not get his name, but he was wearing a red toque). Your other Service Advisor John Soares was within earshot.
I came in for three things:
1. Servicing the battery terminal recall
2. Checking my windshield wiper system as they were malfunctioning. (I drive long distances everyday, so this is very important for me.)
3. Replace my wiper blades with genuine Honda parts
On the first issue, even before he did anything, his first answer was, "We don't carry these parts, you will have to make an appointment" To which I responded, "I was called by your dealership to alert me that a new consignment of spares for this recall had arrived and would I please come to the dealership to get this fixed?" At that point he goes inside, and on returning after a few minutes proceeds to tell me, "We have one last spare available, so I guess we can get this done for you" YAY!!
On the second issue, after the workshop had looked at the wiper blade malfunction, he tells me "there is something wrong with the motor, but I can't explain it fully to you. You are covered under Comprehensive Warranty, but we have to check with Honda Canada to see if this is covered -and today being Saturday, they are closed, so we have wait till Monday"
Now here is my question. Honda (through its dealership network) sold me Comprehensive Warranty. However, when there is a need for coverage, you have to check with Honda to see if it is covered? When I tried to understand that fine point better, he responded "Well, we can't remember the thousands of parts that are or are not covered, so Honda will have to confirm coverage" Really??
When I inquired about the wiper blade replacement - he looks again at the work order and proclaims, "Oh, although I told them to do it, I see that it has not been done. I will ask them to do it."
Overall, not a great experience today. Oh well, there are other dealerships in the area.
"Expensive, but the customer service is top notch!"
Any dealership is more expensive than regular mechanics, but this dealership offers top notch customer service. From the front desk to the shuttle service - you feel important and taken care of. The staff is professional and friendly and make the experience enjoyable. It's too bad that they don't give the shuttle employees recognition, because they were so friendly and helpful too!
Other Employees Tagged:
, Forgive me - I forget their names, but they were the shuttle service - very welcoming, friendly, and professional! Please look them up and give them recognition!