John Shaw | Page 3

John Shaw once again exceeds our expectations in providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the r providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the reason we keep purchasing Crown Acura vehicles the confidence of making a great quality purchase along with the peace of mind of getting top notch professional service as owners! We are a proud Crown Acura family! More

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Service advisor John Shaw is amazing at what he does for work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. More

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Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

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No one but Crown Acura touches my cars. They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the best service advisor, his communication is top notch and he always looks for coupons/discounts to help reduce maintenance costs. John and the Crown Acura Team are #1! More

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John Shaw has been my service advisor for years . I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time a I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time and in perfect working order . He always takes care of me and my vehicle as if I have a brand new car. My car is much older but because of the excellent care that he ensures happens , I have been able to keep my car and it runs great! When it is time to buy a new one this is where I will go and I know John will always make sure that he keeps me up to date on what my car needs , and the new one will last just as long as the one I have now because of the attentiveness John has to detail. I highly recommend anyone use this service department for their service needs and if you can get John, that’s even better . More

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Visited twice in the last week, once for a nail in my tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. More

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John was extremely helpful. My service appointment addressed my needs and John was able to work with Service people to get me to my next appointment on time! My service appointment addressed my needs and John was able to work with Service people to get me to my next appointment on time! More

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John is the best. Always in contact when needed, and always kept me in the know if anything changed. Loaner vehicle was supplied when needed. Thanks! Always in contact when needed, and always kept me in the know if anything changed. Loaner vehicle was supplied when needed. Thanks! More

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Great experience always! My service manager, John, so helpful and goes the extra mile for me and takes care of all the details. easy car buying and service here. My service manager, John, so helpful and goes the extra mile for me and takes care of all the details. easy car buying and service here. More

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Excellent customer service start to finish. Exceptional Professionalism by John Shaw. Thank you so much for helping us without an appointment! Exceptional Professionalism by John Shaw. Thank you so much for helping us without an appointment! More

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