John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 36

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
370 Reviews
4.7

370 Reviews

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370 Reviews of John Ruper

January 29, 2021

Dealership Rating
Employee Rating

My driver leather sheat was torn during an oil change and tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they res More

by chuckbrown40
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Jan 31, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear you are happy with the repair that happened when your vehicle was in for service with us. Thank you for giving us a chance to make this right again!

January 18, 2021

Dealership Rating

Morgan needs to pay attention more to the emails that she sends out and the replies that the customers send back to her. Very irritating when she just keeps sending the same email and not paying attention t More

by DWWIS
Recommend Dealer
No

Other Employees Tagged: Morgan Gallagher , Daniel Walker

Feb 01, 2021

Ken Ganley Ford Parma responded

Thank you for reaching out to us. We messaged you privately but haven't heard back from you. We would love to help improve the communication that you are having with our dealership. Can you please give us the name and contact info that you are using to communicate with Morgan so that we can look into the issues and then we can work on resolving them for you. Thanks!

December 29, 2020

Dealership Rating

I'm in love with my new truck! Austin was wonderful! I'll definitely recommend anyone I know in search of a new vehicle here! More

by marissahubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

Dec 30, 2020

Ken Ganley Ford Parma responded

It's fantastic to hear, Marissa, that Austin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!

December 17, 2020

Dealership Rating
Employee Rating

Quickest and easiest car buying experience! AJ Bruno knows everything there is to know about ford products and truly cares about his customers wants and needs. The whole team values and respects custome More

by Daniellestringer545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, Matt Palffy , AJ Bruno, Danielle Stringer

Dec 19, 2020

Ken Ganley Ford Parma responded

Thank you, Danielle, we are very happy to hear that AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 11, 2020

Dealership Rating

I really don't have a single bad thing to say about my experience. Feeling good about my purchase and would recommend to anyone. Great product, great staff. More

by mirandamccarthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Dec 14, 2020

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We hope you enjoy your new vehicle, Miranda!

December 01, 2020

Dealership Rating
Employee Rating

AJ,John Roper,and Nick were great to work with..very happy with purchase and will do my future business here.in and out quite quickly..Great place.nice people.good selection. More

by WOLF5101956
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Dec 01, 2020

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2020

Dealership Rating

AJ was easy to deal with and prompt with his responses. Dealership was clean, staff all friendly and attentive to our needs. Thanks for the experience. More

by sf366497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno, Brandon Taylor-Mitchell

Dec 01, 2020

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ganley Ford West. I'm glad to hear that AJ was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 25, 2020

Dealership Rating

My visit was very comforting. Everyone was great to work worth. The suv i an in is very comfortable and great ride. Thanks everyone for there knowledge. More

by IRISHKEVIN1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely, Brandon Taylor-Mitchell

Nov 29, 2020

Ken Ganley Ford Parma responded

Kevin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brandon, Ashley, and John here at Ganley Ford West. Congratulations on your new SUV!

November 02, 2020

Dealership Rating
Employee Rating

Great service. AJ and John were awesome and made my experience super easy. Car was ready and clean when I arrived to pick it up. More

by Tayruper1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Nov 02, 2020

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're happy to hear that John and AJ provided such a great experience. Please don't hesitate to reach out if we can be of any further assistance!

September 30, 2020

Dealership Rating
Employee Rating

Walked in thinking, here we go, having to deal with pushy sales people. But to my surprise they were not pushy at all. They helped me to find the exact truck I was looking for and worked with on a price we c More

by MJGALVIN72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

Sep 30, 2020

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new vehicle!

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