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John Ruper

Overview Reviews (370) Inventory (235)

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John Ruper

John Ruper | Page 35

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

370 Reviews

Overview Reviews (370) Inventory (235)

4.7

370 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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370 Reviews of John Ruper

March 24, 2021

Dealership Rating

Employee Rating

We are pleased with the experience we had at Ganley Ford West. The staff was friendly, professional, knowledgeable, and made a big purchase stress free. West. The staff was friendly, professional, knowledgeable, and made a big purchase stress free. More

by RPETRO4A

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: AJ Bruno

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Mar 25, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

March 12, 2021

Dealership Rating

Ganley Ford west is the best place to go for a vehicle they will work with you to get a vehicle that you wants t they will work with you to get a vehicle that you wants t More

by Taylorg358

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi

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Mar 14, 2021 -

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 11, 2021

Dealership Rating

Employee Rating

Everything was great. Sales team worked out great for the truck I was looking for. Trade in was more then I expected. I can't thank u guys more. Love my truck..thank u..Phil T. truck I was looking for. Trade in was more then I expected. I can't thank u guys more. Love my truck..thank u..Phil T. More

by MDHB1999

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Morgan Gallagher, Matt Palffy , AJ Bruno, Brandon Taylor-Mitchell

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Mar 12, 2021 -

Ken Ganley Ford Parma responded

Phil, It's great to hear that our sales team was able to get you exactly what you were looking for in a truck. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

March 02, 2021

Dealership Rating

The salesman and finance manager were very helpful and professional. They provided me and my family with the best deal possible and I will definitely come back in tbe future. professional. They provided me and my family with the best deal possible and I will definitely come back in tbe future. More

by DustinR2525

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bob McClure

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Mar 02, 2021 -

Ken Ganley Ford Parma responded

Thank you so much, Dustin, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 27, 2021

Dealership Rating

Employee Rating

Outstanding service from John and Bolajio. Got exactly what we wanted. Great communication. Listened to what I wanted. Not pushy. Treated me with respect. Very responsive to all requests. what we wanted. Great communication. Listened to what I wanted. Not pushy. Treated me with respect. Very responsive to all requests. More

by Katwoman1230

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi , Ashley Neely, Nick in finance.

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Feb 28, 2021 -

Ken Ganley Ford Parma responded

February 15, 2021

Dealership Rating

Mark rezzano was my sales guy. He made me feel comfortable in my decision making and also was very friendly. Great job Mark I’m enjoying my vehicle comfortable in my decision making and also was very friendly. Great job Mark I’m enjoying my vehicle More

by JACQUELINERAINES69

Verified Customer

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Mark Rezzano

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Feb 15, 2021 -

Ken Ganley Ford Parma responded

Jacqueline we are so glad to hear that you are enjoying your vehicle! And we are happy to hear that Mark Rezzano was friendly and that he made you feel comfortable during your car buying experience! Thanks for the review & thank you for your business!! Please let Mark know if there's anything else that we can do for you.

February 02, 2021

Dealership Rating

Worked fast and efficiently to get me a new car. The salesman were friendly as well. Gave me a rental too until my car was ready. salesman were friendly as well. Gave me a rental too until my car was ready. More

by AmyBazdar

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Rezzano

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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Amy, Thank you for your business and this review. We're happy to hear Mark and John were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2021

Dealership Rating

Went out of there way to find the truck I was looking for, found it in Indiana. Had it for me the next day. Thanks for, found it in Indiana. Had it for me the next day. Thanks More

by DMHAYNES25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: AJ Bruno

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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 01, 2021

Dealership Rating

The salesman was very good but the detailers were not very good they missed a lot of damage on my car and even missed a cigarette that was between the dash and windshield and am now waiting to hear from very good they missed a lot of damage on my car and even missed a cigarette that was between the dash and windshield and am now waiting to hear from you about the work to be done on my vehicle I have leased a car as new but is damaged More

by Queen 947

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: AJ Bruno

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Feb 19, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Can you please email your contact info to JWheatley@GanleyAuto.com so we can have someone reach out to you directly? We would love the opportunity to speak with you and address your concerns. Thanks!

Feb 19, 2021 -

Queen 947 responded

you have stepped up to the plate and are having my car fixed so I am now satisfied with Ganley Ford West. As I previously acknowledged A. J. Bruno and John Rupert followed through as good salesman and sales manager should. I am now just waiting to get my car back as I really like it. I am sorry I acted out with anger when I didn't hear from them as fast as I thought i should.

January 30, 2021

Dealership Rating

Employee Rating

Polite, friendly, we knew what we wanted and that’s what AJ helped us with! Made buying a car less painful than other times we bought cars. This is our 5 th Escape AJ helped us with! Made buying a car less painful than other times we bought cars. This is our 5 th Escape More

by Barry

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: AJ Bruno

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Feb 02, 2021 -

Ken Ganley Ford Parma responded

Barry, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad AJ was able to help got you matched up with your 5th Escape, and we look forward to seeing you again!

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