John R Cortese | Page 2

I purchased a new Ram RHO from Cortese a few weeks ago. This was a vehicle which I had put a deposit on back in August and I waited for it’s delivery. When it arrived I was told that the vehicle went throu This was a vehicle which I had put a deposit on back in August and I waited for it’s delivery. When it arrived I was told that the vehicle went through a dealership inspection to make sure it is in working order ans undamaged from shipping, but a few days after buying I noticed body damage on the top of a door which requires a paint job and to clear coat the whole door, which is obviously not something that I want on a new vehicle costing over 90K. I brought this to the dealership with proof that it was damaged on the transport truck and they said that they will fix the damage. I told them that I expect a discount on the vehicle, or to get me a replacement because I do not wish to have a new car with prior damage that was undisclosed to me prior to purchase. I have called multiple times and was told by the manager that the owner will contact me but I have yet to hear back from them and it’s been over 10 days. It is disappointing to be blown off by the manager. It’s like they do not care about the customer after they make the sale. More

by j_massaad Verified Customer Verified Customer

Report | Print

Just purchased my new ram at Cortese and again they went out of there way to make me feel like family very smooth purchase in a beautiful dealership amazing how easy they made it great job Cortese!! out of there way to make me feel like family very smooth purchase in a beautiful dealership amazing how easy they made it great job Cortese!! More

Report | Print

The most efficient dealership I have ever see, Their communication is also fantastic. Very user friendly! communication is also fantastic. Very user friendly! More

by glane2 Verified Customer Verified Customer

Report | Print

Amazing experience. Everyone was professional and not pushy. Thank you bob and Ray for your help Everyone was professional and not pushy. Thank you bob and Ray for your help More

by hamid norani Verified Customer Verified Customer

Report | Print

They are just awesome as always. Even though i had appointment set up for Oct 9th but they got me in 0n the 3rd. That was so niced of them! Thanks once again! Even though i had appointment set up for Oct 9th but they got me in 0n the 3rd. That was so niced of them! Thanks once again! More

by 8229starzom Verified Customer Verified Customer

Report | Print

Terrible service. Took my Ram1500 in for an oil change and tire rotation. Service was not completed correctly which caused my truck to be left at the dealer for over Took my Ram1500 in for an oil change and tire rotation. Service was not completed correctly which caused my truck to be left at the dealer for over a week. More

by townsend972 Verified Customer Verified Customer

Report | Print

The staff was very professional and helpful with the purchase of my vehicle and I would recommend them to people that are looking for a new vehicle purchase of my vehicle and I would recommend them to people that are looking for a new vehicle More

by j-dugo@corteseauto.com Verified Customer Verified Customer

Report | Print

It was a pleasure working with everyone as always. Highly recommended if looking for a vehicle. Highly recommended if looking for a vehicle. More

by thomasfogg Verified Customer Verified Customer

Report | Print

Couldn’t be happier with with Cortese auto, great service, sales and a very friendly helpful staff. service, sales and a very friendly helpful staff. More

by Sam Verified Customer Verified Customer

Report | Print

I bought a 1982 dodge pickup new at Cortese and the sale was OK but the service department was very bad. Had a leak in the transmission that I brought back 6 times and they couldnt figure it out. Turned out was OK but the service department was very bad. Had a leak in the transmission that I brought back 6 times and they couldnt figure it out. Turned out to be a loose plug that if they dropped the transmission would have found it. I said I would never go back and for 42 years I didnt. Because of a situation with my 2019 Ram I had to go to a larger dealership. I was very impressed with the staff. They were outstanding. Everyone looked me in the face and spoke to me. They were helpful and followed up. I would have said the dealership was a 5 except the service writer spoke so fast on the phone I couldn't understand his message. I have recommended your company to everyone I have come in contact with. Great job with training your staff on how to make contact with customers. More

by kevinw Verified Customer Verified Customer

Report | Print