John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 19

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.4
196 Reviews
4.4

196 Reviews

Write a Review

196 Reviews of John Pena

December 03, 2020

Dealership Rating
Employee Rating

John was very professional and it was wonderful to get our 2007 FJ serviced so quickly. We’ve always been partial to Shelley and we are happy to know John is right up there with her! Thanks John! More

by RBare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Dec 18, 2020

Norm Reeves Toyota Dallas responded

We are so glad that you received wonderful customer service from John. Thank you for choosing Cowboy Toyota to take good care of your FJ. See you next time!

November 28, 2020

Dealership Rating
Employee Rating

John in the Service Department was truly great and a pleasure to deal with. Very responsive to all of my concerns and made the experience a good one. More

by DP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 11, 2020

Norm Reeves Toyota Dallas responded

We are so glad that John provided great customer service in the Service Department. Thank you for choosing Cowboy Toyota to take good care of your vehicle.

October 13, 2020

Dealership Rating
Employee Rating

Quick and polite. It’s always nice to schedule during lunch. The lounge area is stocked with water and someone always checks on us with a smile More

by NiurkaFlores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , BOBBIE ADKINS, Justin Auchter, LEESHA BARNES, JACOB FEGRAEUS, Carlos Lopez

Oct 21, 2020

Norm Reeves Toyota Dallas responded

We are so glad that you had a great experience with the Service Department team at Cowboy Toyota. We look forward to seeing you again during lunch or anytime!

October 02, 2020

Dealership Rating
Employee Rating

Liane was awesome. She was incredibly thorough throughout the process. I came in with a great lease with Cowboy Toyota and left with an even better lease with an upgrade. Thank you! More

by Raq.burgess
Recommend Dealer
Yes

Other Employees Tagged: Liane Mann, Gabriel when i finalized all the paperwork. He was great!

Oct 13, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received excellent customer service from Liane. We are glad you are happy with your car experience at Cowboy Toyota.

September 25, 2020

Dealership Rating
Employee Rating

Great service , and always taking care of costumers . Really good job 👍🏻 every time I go get service at cowboys Toyota is a great experience thanks again More

by Ivancab13
Customer Service
Recommend Dealer
Yes
Oct 11, 2020

Norm Reeves Toyota Dallas responded

We appreciate you continuing to bring your vehicle for service to Cowboy Toyota. Thank for letting us know that you always receive great customer service.

September 14, 2020

Dealership Rating
Employee Rating

As always, excellent customer service, and professional and friendly service personnel - all within a new, impeccably-kept dealership. We live in North Dallas and bought our first Toyota from Cowboy Toyota More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive excellent customer service from our Service Department team at Cowboy Toyota. We know you have other choices and we are so glad that you chose our dealership. We want to be your dealership for all of your sales and/or service needs.

September 10, 2020

Dealership Rating
Employee Rating

John Pena was proactive is reaching out to let me know recall parts were and we scheduled service. Service was easy schedule and completed on time More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Norm Reeves Toyota Dallas responded

We are happy to know that John provided top notch customer service in taking care of your vehicle. Thank you for choosing Cowboy Toyota.

August 27, 2020

Dealership Rating
Employee Rating

Very friendly environment, everyone was happy and very nice specially Billy Goss. He got us exactly what we wanted. In general enjoyed every moment there More

by bereket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 02, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your car buying experience at Cowboy Toyota. We are glad that Billy provided fantastic customer service. Enjoy your new car!

August 23, 2020

Dealership Rating
Employee Rating

Everything Was Great! Will definitely be coming back. service was fast and I felt safe waiting for my vehicle. John was took great care of all my needs and concerns. More

by Mel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Norm Reeves Toyota Dallas responded

We are glad to hear that John provided great customer service in servicing your vehicle. We appreciate you choosing Cowboy Toyota to take good care of your vehicle. See you next time!

July 17, 2020

Dealership Rating
Employee Rating

Service Department is aoutstanding Whenicalled regarding a fuel pump recall the required part ordered and an installation appointment made. Everyone involved was truly outstanding. All More

by Rthompsor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience at Cowboy Toyota. Thank you for allowing our Service Department team to take good care of your vehicle.

...
19

Dealership Inventory (181 Vehicles)

used 2024 Toyota Corolla car, priced at $19,491
2024 Toyota Corolla
used
Classic Silver Metallic exterior
CVT
Front-wheel Drive
used 2024 Toyota Tundra Hybrid car, priced at $49,993
2024 Toyota Tundra Hybrid
used
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
used 2026 Toyota Camry car, priced at $28,991
2026 Toyota Camry
used
Ice Cap exterior
CVT
Front-wheel Drive
used 2019 Toyota Corolla car, priced at $17,991
2019 Toyota Corolla
used
Black Sand Pearl exterior
CVT
Front-wheel Drive
used 2021 Tesla Model Y car, priced at $27,591
2021 Tesla Model Y
used
Pearl White Multi-Coat exterior
Automatic
All-wheel Drive
used 2019 Toyota RAV4 car, priced at $24,632
2019 Toyota RAV4
used
Midnight Black Metallic exterior
Automatic
Front-wheel Drive