John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 18

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
196 Reviews
4.4

196 Reviews

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196 Reviews of John Pena

October 19, 2021

Dealership Rating
Employee Rating

John was very helpful and made the diagnosis for my C-HR quite fast. I was very worried I had broken my car and talked of how badly I treat it in general. He then told me that I had only run out of gas, and More

by Seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Norm Reeves Toyota Dallas responded

Thank you for the 5 star review, Seth! We appreciate your business and our team looks forward to serving you again soon!

September 14, 2021

Dealership Rating
Employee Rating

The procedures were completed ahead of schedule and the car wash was a surprise. I appreciated the appointment only routine as the waiting room was not crowded. I also shopped around for a new car while I More

by jkelley
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: David "DJ" Jones, Carlos Lopez

Sep 14, 2021

Norm Reeves Toyota Dallas responded

It's great to hear that David, Carlos and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Cowboy Toyota!

July 01, 2021

Dealership Rating
Employee Rating

I visited the dealership for my 30,000-mile inspection. But since my 36-month lease agreement was coming to an end, I decided to also inquire about my end-of-lease options. As always, I was greeted with co More

by talk_to_me_goose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Jul 01, 2021

Norm Reeves Toyota Dallas responded

Wow! Thank you so much for this great five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cowboy Toyota. We look forward to having you as one of our valued customers for years to come.

Jul 01, 2021

talk_to_me_goose responded

I simply gave credit where credit was due. You guys rock!

May 25, 2021

Dealership Rating
Employee Rating

excellent service, friendly stuff, got me in and out when I just called them and ask if I could stop by so they can do service on my 2020 Tacoma. Your efforts to service the clients don't go unnoticed. thank More

by luis5.hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

May 25, 2021

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you, Luis. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota, we look forward to having you as one of our valued customers for many more years to come!

May 09, 2021

Dealership Rating
Employee Rating

Bobbie was great and so helpful. The service was good and the waiting to was comfy. Wish they had coffee available still, that would be nice. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BOBBIE ADKINS

May 10, 2021

Norm Reeves Toyota Dallas responded

Thank you, Chris, for choosing Cowboy Toyota, your feedback and rating mean a lot to us. We're glad Bobbie was able to help, and we hope to see you again!

March 18, 2021

Dealership Rating
Employee Rating

I bought my first vehicle from Cowboy 8/30/20. Very professional sales staff. Had the first service yesterday and likewise very professional and prompt. My service advisor was John Pena.He is the best More

by jwall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ruiz Blas , Brad Allen, Richard Breaud, Tobias Fulton, Josh Stevens

Mar 30, 2021

Norm Reeves Toyota Dallas responded

We are so happy that you purchased your first vehicle from Cowboy Toyota. We are glad you continued to receive top notch customer service from John in Service. Thank you!

February 21, 2021

Dealership Rating
Employee Rating

Enjoy working with dealership for maintenance and repairs. They are very professional and responsive to any new issues that might come up. Will continue to come to the dealership for sure. More

by dr.stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Feb 28, 2021

Norm Reeves Toyota Dallas responded

Thank you for letting us know that you received fantastic customer service from our Service Department. We are glad that you will continue to use Cowboy Toyota to take good care of your vehicle.

January 22, 2021

Dealership Rating
Employee Rating

This dealership is great! They are on top of things and are great with communication. This is the 2nd car I have purchased with them and I am never disappointed! More

by JARRETT.HATCHER.180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , BOBBIE ADKINS, Justin Auchter, LEESHA BARNES, JACOB FEGRAEUS, Scott Henderson, Carlos Lopez

Feb 01, 2021

Norm Reeves Toyota Dallas responded

Thank you for being a repeat customer of Cowboy Toyota. We are happy to hear that you always receive great customer service.

December 11, 2020

Dealership Rating
Employee Rating

Today's visit was OUTSTANDING. IN and out in leas tan 45 minutes. The service writer was Great as he always is. It is a pleasure to deal with John. More

by Rthompsor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you receive outstanding customer service from John in the Service Department. Cowboy Toyota will always take good care of your vehicle.

December 08, 2020

Dealership Rating
Employee Rating

Thanks, the guy was very nice. They washed my car for Thanks, the guy was very nice. They washed my car for free. I was there for maintenance. He was pretty cool. Handled everything well. Okay More

by Seanjohnlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received great customer service from our Service Department. Cowboy Toyota will always do our best to take good care of your vehicle.

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