John O'Keeffe | Page 20

Falmouth Toyota Gets It!!!!!!! My husband and I have been purchasing new and used Toyotas since the 1980's when Falmouth Toyota was located in East Falmouth on Rte 28. Over that My husband and I have been purchasing new and used Toyotas since the 1980's when Falmouth Toyota was located in East Falmouth on Rte 28. Over that period of time we have bought 9 or ten vehicles from The Murphy's. The quick response and attention to detail to whatever the situation is puts Falmouth Toyota way ahead of any other dealer we have been exposed to. We are cheerleaders for Falmouth Toyota. More

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2nd toyota we've bought here and will buy the next one here too. Best dealership to deal with!! We have 2 local dealers near us in Hanover and Kingston that we won't deal with. We go to falmouth one here too. Best dealership to deal with!! We have 2 local dealers near us in Hanover and Kingston that we won't deal with. We go to falmouth More

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The only issue we ran across in the purchase of this The only issue we ran across in the purchase of this vehicle was that Mark F. indicated that the 2013 RAV4 XLE came with the Sirius The only issue we ran across in the purchase of this vehicle was that Mark F. indicated that the 2013 RAV4 XLE came with the Sirius XM radio package. After I took delivery we discovered that this was not the case!! The only option so far is to add a separate satellite receiver with the associated wires, peripherals, etc. that will not operate conveniently through the existing radio speakers. Not what I really want to do is spend more $ on an option that was thought to be included and clutter the dash with the receiver. Mark made an honest error and has been very helpful along with John in an attempt to rectify this situation but the fact remains I'm not eager to purchase a separate receiver and have it installed in the vehicle. I understand Toyota "may be" coming out with a integrated SirriusXM add-on in the near future however, if/when that becomes a viable option I will still ruminate with the current alternative. More

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I have been leasing from Falmouth Toyota for a number of years. This is a wonderful dealership. From sales to service, everyone has always provided excellent customer service. I love my new Camry and Tom years. This is a wonderful dealership. From sales to service, everyone has always provided excellent customer service. I love my new Camry and Tom, John, Peter and David made the experience a real pleasure! Thanks! More

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John O'Keefe,he is the reason why I bought my new 2014 toyota.John took the time to listen to what I wanted and made it happen.He worked the numbers,He is the first dealer I ever liked buying a car 2014 toyota.John took the time to listen to what I wanted and made it happen.He worked the numbers,He is the first dealer I ever liked buying a car from .As a women I never did like some salesmen.I will go back to John O'Keefe next time ,and let friends know who to ask for. I love my new car. More

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John O'keeffe went out of his way to provide helpful information as we were trying to decide whether to purchase or lease a new Prius V. Over the course of 2 weeks he spent several hours with my wife information as we were trying to decide whether to purchase or lease a new Prius V. Over the course of 2 weeks he spent several hours with my wife and I and at no time did we feel that we were being pressured to make a decision that we might later regret. He answered numerous questions thoughtfully and made sure we understood his explanations. John was very low key and supportive as we considered various options and we left feeling very satisfied with our experience in buying a new car. We will happily and enthusiastically recommend John and Falmouth Toyota to our friends. More

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We are very pleased with our experience at Falmouth Toyota. Everyone we dealt with was friendly, professional and followed through on what they promised. They are very "down to earth" and laid back. Toyota. Everyone we dealt with was friendly, professional and followed through on what they promised. They are very "down to earth" and laid back. It was NOT your typical car buying experience because we did not feel pressured or mislead in any way. It was stress-free and an very easy transaction. Our new (used) Rav4 is spotless. Wish we had found them sooner so we didn't have to deal with other dealerships. We recommend them to anyone buying a new or used car. Even though we live far away it was worth the drive. We will even return for service and oil changes. Thank you. More

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I have found Mr. John O'Keeffe to be an excellent salesman - I met him 6 months ago when I purchased a used vehicle at Falmouth Toyota and he provided wonderful assistance to me. As soon as I decide salesman - I met him 6 months ago when I purchased a used vehicle at Falmouth Toyota and he provided wonderful assistance to me. As soon as I decided to replace another vehicle, I knew I would be contacting Mr. John O'Keeffe. I must say, Mr. O'Keeffe made certain that both transactions went smoothly, according to schedule, and without any problems. I appreciate his professionalism and working with him has been a pleasure. I would not hesitate to recommend him to others looking to purchase a vehicle. I walked out of the dealership a very happy customer! Plus, I have had Toyota vehicles for the past 25 years and will not buy anything BUT Toyota! Thank you. More

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Over the years we have gone off cape and bought many vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch ab vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch above. The best car buying experience we've ever had. We bought a 2013 Corolla for my wife after soliciting internet quotes for comparable vehicles from several dealers. Internet research at Kelly Blue Book and Edmund's showed the initial quote from Falmouth Toyota was VERY favorable and all the numbers were very straightforward, as they should be. By comparison, quotes I received from Honda dealers seemed comparable but upon questioning I discovered that the quotes did NOT include the destination charge. That's a pretty big number to leave out when a consumer is trying to compare apples to apples. Add that to the big difference in doc fees that other dealers charge and quotes that LOOKED similar are suddenly closer to one thousand dollars higher. We like the way Falmouth Toyota does it. No games or surprises. As for the rest of the sales experience, John O'Keeffe went above and beyond especially in the time he spent familiarizing us with the vehicle even AFTER the deal was consummated. Excellent product knowledge, friendly, and professional. Keith Stanger was great as well. There was excellent follow through to our initial internet inquiry but absolutely no pressure. He worked hard to make the deal happen without being the slightest bit overbearing. We were totally impressed with the overall dealer experience and we will definitely return for service as well as future car purchases. We will also be sure to tell our friends! Falmouth Toyota gets an A+++++++++. One additional note. Several days after picking up the Corolla we noticed an unusual sound in the steering at very low speeds. We had read that the Corolla uses electric assist power steering as opposed to hydraulic so we were not sure if the noise was normal or indicative of a problem. We called the service department and asked if we could bring it by and have someone come out to listen to it. Taylor Voner said to bring it right over and we did. The service manager (Tony Martino) came out and listened to it. He then went and got another 2013 and sure enough that one made the sound as well, so it is in fact normal for the model. We appreciated that he actually brought the other one to the service lot so we could hear it for ourselves rather than just saying he had checked one.... very reassuring for my wife. She loves the car and the sound is really not a problem now that we know it is "the norm" and not indicative of an issue with the steering. More

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Hi, I had previous good experience with Falmouth Hi, I had previous good experience with Falmouth Toyota in 2004 when purchasing a new Prius so when last week I was interested in a used prius I l Hi, I had previous good experience with Falmouth Toyota in 2004 when purchasing a new Prius so when last week I was interested in a used prius I looked up your inventory and found one I was interested in I contacted your dealership via Email to which Keith responded. We then had a breif phone conversation during which we discussed my needs and came to a basic agreement on a 2010 used prius which involved my trading in my 2004 Lexus LS430, I will be passing on my excellent 2004 Prius to one of my granddaughters. I then traveled to Falmouth and we were able to culminate a deal with your sales person, Mark Faria, who was new to your sales staff but very personable and professional. I was quite impressed and pleased with my overall experience and will definately recommend Falmouth Toyota to my friends, family and associates as the place to go for their car buying needs. Sincerely, Andry Lagsdin President Stoughton Steel Co. More

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