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John Morsy
113 Reviews
Dealership Experience
1 yr, 10 mos
Industry Experience
33 yrs, 6 mos
113 Reviews
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113 Reviews of John Morsy
Verified Customer
June 09, 2025
I have nothing negative to say about John Morsy—he has been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car has been at the dealership for several weeks, and unfortunately, the original issue remains unresolved. It began with a repair to the sunroof, which had rarely been used but had already failed. Since that repair, I’ve experienced a persistent rattling noise from the headliner that has not been fixed. I was told this noise is "normal" and comparable to other vehicles, but if that’s truly the case, it raises serious concerns about the quality standards of Mercedes-Benz. If a vehicle begins rattling after just three years of ownership, it’s hard to justify considering it a luxury brand. More
by jolart
May 31, 2025
John Morsy was an absolute pleasure to work with. He made me feel as though I was his only priority. I definitely will be dealing with John again! He made me feel as though I was his only priority. I definitely will be dealing with John again! More
by NBS24
Other Employees Tagged: Bob Ruscitti
May 27, 2025
Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me updated the whole process. My vehicle was even done much earlier than expected. Nothing but great service from the team. More
by Albee Bihis
Other Employees Tagged: Tom Lood, Ryan Mulhern, Patrick Law
May 16, 2025
Long time customer, bought several cars here have had them serviced here too. The service team knows their stuff. All of my purchase transactions have been high service quality, low pressure, lots of inf them serviced here too. The service team knows their stuff. All of my purchase transactions have been high service quality, low pressure, lots of information sharing and reasonable behavior. recommended! More
by fphudson
Other Employees Tagged: Carlos Regalado, Alan Ramirez
May 10, 2025
Service advisors at Autohaus are exceptional especially Ryan and John. The issue are the techs in the service center. They constantly screw up repairs and have no regards to the vehicle. Most recently brou Ryan and John. The issue are the techs in the service center. They constantly screw up repairs and have no regards to the vehicle. Most recently brought my vehicle in and they failed the repair the same issue twice and ended up scratching the trim inside. It really shows the incompetence of the technicians. I am not sure if its a training issue or lack of oversight from the foreman. More
by EDWINNG128
Other Employees Tagged: Ken Dunaway, Cindi Link, Ryan Mulhern
April 15, 2025
Costumeer service very helpful, patient with Costumers , always ready to help , was happy with my service always ready to help , was happy with my service More
by MAXELAN
Other Employees Tagged: Rob Debosko
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