Audi Uptown

I am extremely disappointed with my experience at Audi Uptown. When I leased my vehicle, I purchased every additional protection package that was offered to me, including coverage for up to $10,000 in Uptown. When I leased my vehicle, I purchased every additional protection package that was offered to me, including coverage for up to $10,000 in excess wear and tear (scratches and dents) as well as a separate warranty for electrical issues. We were specifically told that because we had purchased these protections, returning the vehicle at the end of the lease would be a simple process. My lease ended on May 11, and I returned the vehicle on May 8. At the dealership, the sales representative took the keys, inspected the vehicle, and came back to tell us that there were some minor scratches and dents that would be covered under the warranty. The only issue he identified was a missing owner's manual, which he advised we would be charged for. He specifically told us that everything else looked fine. Based on that inspection and the information provided to us, we left believing the vehicle was in good condition and that any applicable damages were covered under the protection plans we had paid for. A month later, we received an invoice for approximately $3,000 in electrical repairs. When we contacted Audi, we explained that we had purchased electrical coverage specifically for situations like this. We were then told that because the lease had ended, the warranty could no longer be used, even though the vehicle had been returned before the lease expiry date and any alleged issue would have existed while the vehicle was still under lease. What is most frustrating is that the dealership inspected the vehicle at the time of return. We were specifically told by the sales agent to wait while they inspected the car, which led us to believe that a full inspection was being conducted. After completing that inspection, we were told that everything looked fine aside from the missing owner's manual and some minor scratches that were covered under the warranty. If there was an active service warning light or any indication of an electrical issue, this should have been pointed out immediately. Unlike a hidden mechanical defect, a service light is visible the moment the vehicle is started. Had we been informed of any concern during the return inspection, we would have had the opportunity to address it and make use of the warranty coverage we paid for. Instead, we were told that everything was fine aside from the missing manual, only to receive a substantial invoice after the lease had expired and after any opportunity to use the warranty had effectively disappeared. In my opinion, if Audi truly wanted to act in the best interests of its customers, a full evaluation should have been completed during the lease return period, not weeks later. Customers should not be told that everything is fine at drop-off and then be presented with thousands of dollars in charges after the fact. To make matters worse, when I reached out to discuss the situation, I was met with repetitive references to the contract rather than any attempt to understand or resolve the issue. The responses felt scripted and dismissive, and I was left feeling as though my concerns were not being taken seriously. I expected much better customer service and transparency from a luxury brand. Unfortunately, this experience has left me feeling misled and unsupported. After this experience, I have lost confidence in both Audi Uptown and the Audi brand as a whole. A company that truly values its customers would have addressed concerns at the time of the vehicle's return rather than waiting until after the lease had ended to impose significant charges. Because of how this situation was handled, I will never purchase or lease another Audi vehicle again, and I would caution others to carefully review any protection plans and lease-end processes before doing business with this dealership. More

Our brand specialist Lily was amazing to work with! She always had answers to our questions and easy to chat with. She always had answers to our questions and easy to chat with. More

Wendy Sin is always providing great service and follows up to ensure car maintenance schedule is setup, and any car part recall issues are addressed. Thank you Wendy for the attentive service ! up to ensure car maintenance schedule is setup, and any car part recall issues are addressed. Thank you Wendy for the attentive service ! More

This was our first time visiting Uptwon Audi. Lily, our Audi Brand Specialist, was very profession through out the entire process from our very first visit to we pick up our brand new 2026 Audi Lily, our Audi Brand Specialist, was very profession through out the entire process from our very first visit to we pick up our brand new 2026 Audi Q5, she been there supporting, advising and provided her brand experience in getting our desired Q5! Great job! If you are in the market for a car, please give Lily a call, she will definitely do her utmost to get you a the best deal possible. More

We purchased a vehicle from Lily and it was an excellent experience. She gave us the best possible deal and the entire purchase experience was smooth and easy! Highly recommend Lily and the Audi Uptown deal experience. She gave us the best possible deal and the entire purchase experience was smooth and easy! Highly recommend Lily and the Audi Uptown dealership! More

Lili gave me a great car buying experience! ! I'll buy another car from her again next time!! ! I'll buy another car from her again next time!! More

Smooth sale and delivery, very helpful with the whole purchase process from Lily Ren. Thanks purchase process from Lily Ren. Thanks More

Thank you Wendy for your excellent service! You are always professional, friendly, thorough and efficient. You are always professional, friendly, thorough and efficient. More

Lily REN service is very good and professional. I will be back with her next time I will be back with her next time More

Wendy Sin always a pleasure dealing with you for my car service. Quick to the point and keeping in touch for timing of pick and always professional. I know I can count on her for any questions as is v service. Quick to the point and keeping in touch for timing of pick and always professional. I know I can count on her for any questions as is very knowledgeable. Thank you Wendy!! More