John Krajnovich | Page 28

Good Car Buying Experience Dan was extremely helpful in selecting automobile options. He was also consistent and prompt in providing order status updates. He was helpful i Dan was extremely helpful in selecting automobile options. He was also consistent and prompt in providing order status updates. He was helpful in completing the purchase and explaining the new car. More

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Great Experience! Loved your dealership from start to finish. We were still in the information stage of deciding what vehicle we wanted and Kevin helped us with everyth Loved your dealership from start to finish. We were still in the information stage of deciding what vehicle we wanted and Kevin helped us with everything. We had intended to shop another dealership but loved the new Ford Explorer so that was it for us. Great experience and excellent customer service. We will be back for our next vehicle! I look forward to a continued relationship with maintainence and service for our new Explorer. More

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Explorer Purchase Well, I wasn't planning on purchasing a new vehicle when I stopped in for some service on my 06 Explorer; but, when I realized it wasn't cost effectiv Well, I wasn't planning on purchasing a new vehicle when I stopped in for some service on my 06 Explorer; but, when I realized it wasn't cost effective to repair the vehicle, I sought out my favorite GM, John Krajnovich. John introduced me to Kevin Pranaitis who was very courteous & attentive to my needs from the moment I met him. Kevin and I discussed what I was looking for in a new Explorer; and after a couple of test drives I chose the 15 Explorer XLT. Kevin presented me w/the company's offer, including my trade-in; and, without any haggling we agreed on a fair price!! From that point on it continued to be smooth sailing....meeting w/Finance and waiting for my new vehicle to be detailed along w/filling out all of the paperwork. Of utmost-importance is the quick turn-around from the time I agreed to the deal to the time I drove away----short and painless. Kevin was a pleasure to work with, as he was very familiar w/the Explorer and all its options. He was able to answer all of my questions intelligently. Kevin was also easy to talk with and had a very good sense of humor which makes the purchasing process that much more enjoyable!! Thank you Kevin (and John) for a pain-free purchase.......again!! More

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Always making sure the customer is taken care of! After my purchase I had a couple of misunderstandings and an issue with my windshield wiper sprayer. After letting them know about my issues the deal After my purchase I had a couple of misunderstandings and an issue with my windshield wiper sprayer. After letting them know about my issues the dealership manager personally called me and emailed me with a resolution. To avoid me taking my 8mo old son with me to bring the car in, he had someone come to my house to drop off a loaner and take my car in to get serviced. Then they brought it back same day. Now that's service!!!! More

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Excellence I love my new navigator! Thanks to Craig for finding the vehicle I wanted. I so appreciate his great sense of humor??and he made the process of buyin I love my new navigator! Thanks to Craig for finding the vehicle I wanted. I so appreciate his great sense of humor??and he made the process of buying the car easier! Paul is the BEST and lastly John was great. These 3 guys are outstanding?? More

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Fantastic Awesome customer service. I'd work with these guys again in a heartbeat! They kept me informed every step of the way while I was waiting for my new c Awesome customer service. I'd work with these guys again in a heartbeat! They kept me informed every step of the way while I was waiting for my new car to be delivered. More

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Treated like family! From the minute we walked into the dealership we felt comfortable! No one let us stand alone for a minute before they approached us to make sure we w From the minute we walked into the dealership we felt comfortable! No one let us stand alone for a minute before they approached us to make sure we were being taken care of. We just came to "look" but ended up driving the truck off the lot! The entire process was easy from start to finish. It is now the 3rd or 4th truck we purchased with them and they will continue to be our go to dealership! More

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A great experience After hearing great reviews of this dealership from coworkers, I contacted Fair Oaks Ford when I was ready to buy a new truck. From the first email c After hearing great reviews of this dealership from coworkers, I contacted Fair Oaks Ford when I was ready to buy a new truck. From the first email contact to driving off the lot with a new F150, everything was simple and enjoyable. I will now be recommending this dealership as well. More

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Stellar Service! Friendly staff from start to finish! Salesman took the time to explain features of vehicle and answer all my questions, and go over the vehicle thorou Friendly staff from start to finish! Salesman took the time to explain features of vehicle and answer all my questions, and go over the vehicle thoroughly with me. In and out in under two hours, most pleasant car purchasing experience ever! More

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5-STAR at every step My wife and I had an outstanding experience at the dealership from start to finish. We leased a beautiful new Explorer and received thorough training My wife and I had an outstanding experience at the dealership from start to finish. We leased a beautiful new Explorer and received thorough training on all the amazing tech features. The dealership is beautiful, EVERY employee was warm & went above and beyond, and the experience was so enjoyable we spent most of the afternoon there because we were having so much fun sharing stories and jokes with Bob & John! We would HIGHLY recommend Fair Oaks Ford to anyone who cares about TRUE SERVICE and who appreciates people who are passionate about what they do - it shows! More

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