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John Dilauro
John Dilauro at Empire Toyota of Huntington
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John Dilauro | Page 3

Assistant Service Manager

Empire Toyota of Huntington

1030 E Jericho Turnpike
Huntington Station, NY 11746

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4.7
34 Reviews
4.7

34 Reviews

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34 Reviews of John Dilauro

November 05, 2023

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My representative, John was very good. Professional, courteous, and knowledgeable. The maintenance work performed was completed in a timely manner. More

by MURCLIFF7
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Recommend Dealer
Yes
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Nov 06, 2023

Empire Toyota of Huntington responded

Thank you for leaving John this positive feedback! He will be proud to have earned your kind compliments, we will be sure to pass them along to him. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

November 03, 2023

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The worst experience ever. Stay far away. Move off long island and keep running forever More

by kgoldberg88
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Recommend Dealer
No

Other Employees Tagged: Javier Munoz, Kelly Henry, Larry Velasquez, Sunny Dalavai, Michelle Manzo, William Bonilla, Mayreli Ventura, KEITH P MCKENNA, Janine Leuthner

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Nov 06, 2023

Empire Toyota of Huntington responded

We are truly sorry to hear about your negative experience, and we sincerely apologize for any inconvenience or frustration you may have encountered at our dealership. We take your feedback seriously, and we would appreciate the opportunity to understand the specific issues you faced and work towards resolving them. Please contact our General Manager, Stephen Torrens at (631) 498-8302 or storrens@eagny.com at your earliest convenience. Thank you and have a great day!

October 28, 2023

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Everything was explained to me by John, very smooth experience. Would recommend to my friends! More

by etihwdnhoj
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Yes
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Oct 30, 2023

Empire Toyota of Huntington responded

Thank you for sharing the positive experience you had with John! We are glad that he was both helpful and informative. It is an honor to have earned your kind recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

October 12, 2023

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Treated like a sales opportunity instead of service appointment…very long wait close to 3 hours More

by B
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Recommend Dealer
No
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Oct 13, 2023

Empire Toyota of Huntington responded

We appreciate your feedback and want to express our sincere apologies for any inconvenience you experienced during your recent service appointment at our dealership. Your time is valuable, and we understand that a prolonged wait can be frustrating. It's disappointing to hear that we did not meet your expectations in this regard. Our goal is to make your service appointments as efficient as possible while providing you with the exceptional customer service you deserve. If you would like to discuss further, please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com. Thank you and have a great day!

October 11, 2023

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This dealership works very hard to accommodate the customer. Even issues that seem outside the box they are willing to work with you. That’s a step further than most. Well done More

by rwalker1953
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Recommend Dealer
Yes

Other Employees Tagged: William Bonilla

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Oct 12, 2023

Empire Toyota of Huntington responded

Thank you for taking the time to share your feedback about our dealership. Your recognition of our efforts means a lot to us, and we're pleased to have met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out.

September 23, 2023

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John DiLauro is always so helpful. Very thankful for this service advisor. He is very attentive to any concerns I have and makes sure to debrief with me afterwards. More

by shonda.bradshaw84
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Recommend Dealer
Yes
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Sep 26, 2023

Empire Toyota of Huntington responded

Shonda, Thank you for leaving John this 5-star review and rating! We are pleased to know that his assistance could be of great value to you on your recent visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

September 22, 2023

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John was friendly and detail oriented. He filled us in completely, on our car's situation. More

by RLSUTTON02
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Recommend Dealer
Yes

Other Employees Tagged: William Bonilla

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Sep 22, 2023

Empire Toyota of Huntington responded

We highly appreciate you leaving John this excellent 5-star review! It is a delight to know that his assistance could be of great value to you on your recent visit, Your satisfaction is our top priority, and we look forward to serving you again.

September 18, 2023

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Always a great experience getting my Toyota's serviced at empire. I have a 2021 Tacoma and a 2022 4 Runner, both bought from Empire. They always take care of our vehicles! More

by TPalermo
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Recommend Dealer
Yes

Other Employees Tagged: Charlie Meuser

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Sep 18, 2023

Empire Toyota of Huntington responded

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

September 17, 2023

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Empire Toyota has been working closely with us to resolve our concerns. We appreciate their efforts and hard work. Hopefully we can get to a satisfactory conclusion More

by rwalker1953
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Recommend Dealer
Yes
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Sep 18, 2023

Empire Toyota of Huntington responded

Thank you so much for your positive review. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.Have a great day!

September 17, 2023

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I don't know John. I was surprised they don't wash cars at service any more. More

by MJMSMM1
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Recommend Dealer
Yes
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Sep 18, 2023

Empire Toyota of Huntington responded

Thank you for your feedback and we look forward to the opportunity to serve you again

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