John Daly

Excellent experience. Service Rep "John" was attentive, knowledgeable and obviously experienced. Impressed at how quickly my issue was resolved. Service Rep "John" was attentive, knowledgeable and obviously experienced. Impressed at how quickly my issue was resolved. More

by jjmauch Verified Customer Verified Customer

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Vincent was very helpful. John took care of me again when my lease was up. John took care of me again when my lease was up. More

by gsoan32 Verified Customer Verified Customer

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John Daly was extremely pleasant to deal with and very helpful. Willing to help any way he could. Will do business there again because of him. helpful. Willing to help any way he could. Will do business there again because of him. More

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The service department is great! They are knowledgeable and treat everyone like family. I would highly recommend them to everyone They are knowledgeable and treat everyone like family. I would highly recommend them to everyone More

by Romer4 Verified Customer Verified Customer

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Great experience working with Thomas! He made the process smooth, stress free, and easy from start to finish. Very knowledgeable, professional, and honest throughout the whole deal. Highl He made the process smooth, stress free, and easy from start to finish. Very knowledgeable, professional, and honest throughout the whole deal. Highly recommend if you want someone who makes buying a car simple and comfortable More

by TNICO Verified Customer Verified Customer

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very professional, easy to talk to and he walked us through the paperwork and was very friendly through the paperwork and was very friendly More

by joe.barillo Verified Customer Verified Customer

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We went into Dana Lincoln to lease another Lincoln Nautilus. We have had several and are very pleased with this vehicle. The sales team at Dana were all very professional and friendly, we were very sa Nautilus. We have had several and are very pleased with this vehicle. The sales team at Dana were all very professional and friendly, we were very satisfied with our experience. Highly recommend this dealership. More

by slevin421 Verified Customer Verified Customer

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Dana Ford Lincoln provided excellent service, friendly staff, fair pricing, smooth buying experience, overall recommended. staff, fair pricing, smooth buying experience, overall recommended. More

by mrlou2 Verified Customer Verified Customer

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1-Star Review – Dana Ford Lincoln, Staten Island John Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — w Daly – General Sales Manager This was one of the most unprofessional and unacceptable experiences I’ve ever had at a so-called luxury dealership — which is shocking considering I am a repeat Black Label Navigator buyer who has already purchased two Black Label Lincoln Navigators from Dana Lincoln prior to John Daly being employed at Dana Lincoln. I placed a $1,000 deposit on a $130,000 Black Label Lincoln Navigator after being clearly told the vehicle would be ready within one month. Two weeks later, John Daly informed me the delivery timeline was being pushed back several months beyond what was promised. Because the delay was not my fault, I proposed a reasonable solution: apply my $1,000 deposit to another Black Label Navigator already on the lot, which I was ready to purchase immediately. John Daly refused. I then requested my deposit back and was told there was “no way” to receive my money and that there was nothing he could do unless I waited months for the delayed vehicle. It got worse. When I calmly asked for my deposit back, John Daly told me to “watch my tone.” That is completely unacceptable. I am not under any contract, and the dealership failed to deliver the vehicle as promised. Asking for my own money back under those circumstances is not a “tone issue” — it is basic consumer rights. John Daly clearly needs leadership training and effective communication training. A General Sales Manager should know how to de-escalate issues, protect long-term customer relationships, and take accountability — not speak down to loyal customers when the dealership fails to meet its commitments. Let this be crystal clear: a loyal customer willing to buy a $130,000 vehicle was effectively told his money was held hostage due to a delay he did not cause — with zero flexibility, zero accountability, and zero effort to retain the business. To make matters even worse, I had two business associates ready to purchase a Lincoln Aviator and a Lincoln Navigator. Based on how this situation was handled, I am redirecting both of those purchases to another dealership — absolutely not Dana Lincoln. This is not how a luxury brand should operate. Online ratings do not reflect how problems are handled when something goes wrong. If you place a deposit here, get everything in writing and understand that timelines can change — while your money may not. This experience has permanently damaged my trust in Dana Lincoln, and I would strongly advise anyone considering a high-end purchase to look elsewhere. More

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I am very satisfied with Service it was quick and complete the was found and fixed. complete the was found and fixed. More

by mmann46 Verified Customer Verified Customer

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