John Cavanaugh | Page 18

The infamous Scott Smith of Flemington BMW Once again, the infamous Scott Smith of Flemington BMW ceases to amaze me. Less than five days ago I owned a 2008 BMW X3 and now I'm driving in a new Once again, the infamous Scott Smith of Flemington BMW ceases to amaze me. Less than five days ago I owned a 2008 BMW X3 and now I'm driving in a new 2014 X3. Scott had previously sold me my first BMW three years ago and my warranty started to creep up to the last covered month, so I knew that I needed to go back to Scott. However, I put so much mileage on the car (because I love driving it) the value ended up being less than what I owed on it. But I need not fear - because Scott knew someone who was interested in buying a used X3. I received a phone call from Scott on a Sunday and drove away with my new car that Friday! He even parked them next to each other so the cars could "bond." Upon delivery of my 2014 X3 Scott went through all the technical details of the car with me before I drove away including setting up my Sirius Radio, which I received free for one year, as well as setting up my BMW assist. Scott has gone out of his way TWICE for me and I really can't say enough good things about him as a salesperson and the fact that he's just a really great guy with a funny sense of humor too!  The warranty program from BMW and the Flemington BMW Service center is unlike any other dealership I have been to as they are simply put, exceptional! Thank you to everyone at Flemington BMW with a special thanks to Scott Smith, John Cavanaugh, and Jan-Michael Blakely.  More

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Outstanding product knowledge & customer service I had been researching a variety of vehicles to replace my 10 year old and outdated Cute-ute. I realized from web research that one of the only vehic I had been researching a variety of vehicles to replace my 10 year old and outdated Cute-ute. I realized from web research that one of the only vehicles that came close was the X1. Walked into Flemington BMW and realized that the inventory of X 1 and other models was excellent and realized a great deal when I saw one that had great value for me. The salesperson had great people skills and outstanding product knowledge. We were off to the races. I'm very pleased that I found Bill Hinton and Flemington BMW. Nice experience all the way around. More

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Purchase of my 2nd BMW from this Dealership My experience could not have been any better! Scott made buying my car a pleasure, he provided superior customer service with a no-nonsense approach. My experience could not have been any better! Scott made buying my car a pleasure, he provided superior customer service with a no-nonsense approach. Scott worked with Jan to get me into my new car - with a great price on my trade-in. I highly recommend this dealership, I've gone to others, and there is no comparison! I highly recommend Flemington BMW!!!!!!!!!!!!! I couldn't be more happy with my purchase! More

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Purchase of my first BMW Having never purchased a BMW before I was not sure what to expect when I walked into Flemington BMW. But what a surprise I had with the friendliness Having never purchased a BMW before I was not sure what to expect when I walked into Flemington BMW. But what a surprise I had with the friendliness and helpfulness of the staff. Greg Eckert found me several BMWs that were generally what I was looking for and I was able to settle on one that was just what I wanted. They took my car in trade at the price I asked for while Jan Michael Blakley helped me understand the financing in plain simple English. So a few hours after arriving, I drove away in my dream car. I couldn't be happier and would not hesitate to recommend Flemington BMW to anyone! More

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Making it easy. This is the third car I've gotten from Flemington BMW and the experience has been consistent. Their focus is the customer and providing the car the cu This is the third car I've gotten from Flemington BMW and the experience has been consistent. Their focus is the customer and providing the car the customer wants. I will go back for the fourth and fifth car. More

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Five Stars Are Not Enough! Once again, we have a beautiful new BMW (is this our third?), and once again we are completely pleased with the experience we had with Scott Smith and Once again, we have a beautiful new BMW (is this our third?), and once again we are completely pleased with the experience we had with Scott Smith and Flemington BMW. Scott's attention to every detail and sincere interest in our comfort throughout the transaction was exceptional -- along with that of "our" Flemington Team, John Cavanaugh and Becky Kosar, who put together this deal with the X3 we wanted within a matter of only a few days after we called Scott. Many thanks! We would not go anywhere else but to Flemington BMW! More

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Total Professionals I just bought a pre-owned BMW from Flemington BMW and I have bought and leased a number of cars from their sister company, Ditschman Ford over the yea I just bought a pre-owned BMW from Flemington BMW and I have bought and leased a number of cars from their sister company, Ditschman Ford over the years. The business culture at Flemington BMW seems to be the same as at Ditschman Ford... friendly and professional. In the past I hated the task of buying a new car. I was always dealing with pushy, conniving sales people that would work up a price and then when questioned would play the game of 'going to the manager in the back to see what he can do.' None of this happens when dealing with Flemington BMW or Ditschman Ford. They were respectful of my time and treated me like they were selling to a member of their own family. It was that level of trust that I felt working with them. I'm writing glowing reports about these dealerships because as a salesman myself, I would want to be rewarded with a good review if warranted, and both dealerships warrant stellar reviews. Right from the start when I had visited their website and posted my interest in the vehicle I had seen listed I was contacted by Noha Amin (internet client advisor) the very next morning and found her to be uniquely genuine.. J.R. Nast at Flemington BMW was my sales person (client supervisor) and he was a pleasure to work with and I highly recommended him. . John Cavanaugh (pre-owned sales manager) was fair and adjusted the cost to my liking. Rebecca Kosar (finance and insurance manager) was thorough and very helpful by working with me to secure the long term health of my purchase. Overall, you can't go wrong when you deal with people who are professional and have your interests, budget and needs in mind. I found all of that when buying from Flemington BMW. Jerry Stanley Basking Ridge More

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Overall I had a great experience at Flemington BMW. All of the paperwork was prepared in advance - I just had to sign! Everyone was very friendly and knowledgeable. Not to mention they still gave me a gr of the paperwork was prepared in advance - I just had to sign! Everyone was very friendly and knowledgeable. Not to mention they still gave me a great deal. Make sure you consider them when getting your BMW More

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Superior Customer Service Unmatched I just picked up my third car I've purchased at Flemington BMW. I am a loyal, returning customer for one simple reason. Stellar customer service unlik I just picked up my third car I've purchased at Flemington BMW. I am a loyal, returning customer for one simple reason. Stellar customer service unlike any other dealership. I can't say enough good things about Ed Kiley, New Vehicle Sales Manager. Ed goes above and beyond for his clients and is an absolute pleasure to deal with. Along with Ed, Client Advisor Bill Hinton made my experience very easy and pleasurable. He took his time reviewing everything with me, ensuring that I was happy and comfortable with the car, before taking it home. John Cavanaugh, Used Car Sales Manager, is an added asset to the dealership as well. His friendly, accommodating demeanor made all the difference in my experience. If you're looking for a fantastic deal on a fantastic car combined with fantastic customer service, look no further than Flemington BMW. You won't be disappointed, and you too will become a loyal, returning customer. More

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The team of Junior, Bill, Rebecca, John, and Eric made my first BMW buying experience a great one! They were very professional, friendly, and informative about the BMW I was looking to purchase. They worke first BMW buying experience a great one! They were very professional, friendly, and informative about the BMW I was looking to purchase. They worked as a team and even stayed past closing hours to answer all of my questions and to walk me through all of the car's features, which was very impressive. I had the pleasure of speaking with Junior first. He set up my appointment to come to the dealership. When my schedule spontaneously changed, I had to go down on Junior's day off. On the day of my appointment, Junior called me from his home to inform me who would be assisting me with the sale. He even stopped by the dealership on his day off to meet me in person! If that doesn't exemplify top-notch customer service, I don't know what does. Eric walked me through all of the car's features. He was very patient with me as this was going to be my first BMW purchase. He then escorted me to the client waiting area and offered me coffee during my very short wait for the processing of the paper work. Bill handled the sales transaction of the car itself and got on the phone with one of the dealership's insurance providers to ensure that I had adequate insurance coverage (I didn't have auto insurance prior to my arrival at the dealership). He was very friendly and made me feel like one of the guys. Rebecca handled all of the sales tax and warranty transactions. She was very knowledgeable about all of the warranties; however, she kept pitching the tire and rim warranty to me. She told me that it was important for me to have this particular warranty because I would end up paying thousands of dollars to have my tires and rims repaired due to driving over pot holes. Boy am I glad that I took her advice because I drove over about four pot holes when driving my new car home to New York. Becky was great and her mind was very sharp as well so I felt comfortable with her dealing with that aspect of my transaction. John oversaw the transaction. I never needed anything because John would always stop by to make sure I was properly accommodated, which I was. This is why I give this dealership a rating of "great." They worked as a team and moved as one unit. As an African-American male from NYC, this sales team didn't make me feel like I was from the Black race; they made me feel like I was from the human race. The entire team was colorblind and that was clearly reflected in each team member's professionalism and positive attitude toward me. As a result of this, I will conduct all of my future BMW business with this dealership and recommend my friends to them when they make their 4 Series purchases this summer. More

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