John Caruso
John Caruso at BMW of Westlake
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John Caruso | Page 2

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
356 Reviews

Dealership Experience

23 yrs, 10 mos

Industry Experience

23 yrs, 10 mos

5.0

356 Reviews

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356 Reviews of John Caruso

March 11, 2024

Dealership Rating
Employee Rating

Awesome! Got me a great deal and a great car Very pleased with how easy the process was More

by ARLUCKY13
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Mar 12, 2024

BMW of Westlake responded

Thanks for the positive review!

March 01, 2024

Dealership Rating
Employee Rating

Sales Department is top notch. Service usually good but my most recent experience was poor, primarily due to poor communication. More

by Ed-X5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Mar 01, 2024

BMW of Westlake responded

Thanks for letting us know, we'll be sure to address your comment with the service team.

January 04, 2024

Dealership Rating
Employee Rating

I've been a customer of this dealership for many years. I've leased a number of vehicles all with the assistance of John Caruso. With John it is a hassle free experience working with a true gentleman. John More

by Cliff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2024

BMW of Westlake responded

Thanks for the awesome review about John!

December 27, 2023

Dealership Rating
Employee Rating

Very positive. John Caruso in sales is a pleasure to work with, and Andrew and Brittany in service were attentive to my damaged vehicle and kept me fully informed a More

by COLLIN71
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jan 02, 2024

BMW of Westlake responded

Thanks for the awesome review!

December 21, 2023

Dealership Rating
Employee Rating

John helped me with two purchases, most recently last week. He knows his cars. He has paid attention to my requirements and been most helpful in putting me in a car that meets them. He responds promp More

by COLLIN71
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Dec 22, 2023

BMW of Westlake responded

Thanks for the awesome review about John!

December 10, 2023

Dealership Rating
Employee Rating

excellent from start to finish third car from this dealership. i've tried others, and always come back More

by cardoc
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Dec 11, 2023

BMW of Westlake responded

Thanks for the great review!

December 06, 2023

Dealership Rating
Employee Rating

Great service. Easy to work with Easy ordering process. Easy pick up process. Nice review of the cars features More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Dec 07, 2023

BMW of Westlake responded

Thanks for the awesome review!

November 27, 2023

Dealership Rating
Employee Rating

A truly awesome experience buying a 2024 X5. John C was great through the entire process from designing, to ordering, to delivery. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Nov 28, 2023

BMW of Westlake responded

Thanks for the awesome review!

November 06, 2023

Dealership Rating
Employee Rating

The salesman was nice and communication was made easy. He gave me his number and advised me to call him any time of need. More

by Bashar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Mike Delczeg

Nov 07, 2023

BMW of Westlake responded

Thanks for the great review!

October 29, 2023

Dealership Rating
Employee Rating

Everything was stellar. It was smooth & John walked us through the process of buying versa lease. He is excellent & by far the most honest salesman I have dealt with. More

by TLO1029
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker, Ian Filo

Oct 30, 2023

BMW of Westlake responded

Thanks for the awesome review about John!

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