Joel Rimmer | Page 9

Very Poor Customer Service My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid t My experience was poor. I will not return, though they did not charge me for some of the work because of my bad experience. I would have rather paid twice as much for good service, quality work, and honest, trustworthy handling of my situation at the beginning than receive free work and have the experience I had, not to mention the conflicts with Joel and having to grow exhausted in explaining the grievance . Patrick started the work order just fine, and so I did not start out with any warning signs, but then everything went down hill and I ended up having to go to Brian, the manager to address the issue. He offered some work at cost, which I was grateful, but not my goal. Even after this, the job I asked for was not done and I had to return the vehicle, due to poor communication skills by Joel. I received some of the work for free, but I did not go into this shop looking for a handout. I just wanted to have honest, quality work done and people return my calls in a timely manner. I had to repeatedly call back. I also explained to them that I had considered trading my truck in, but that I would not trust them for a sale. I am new to the area and made the wrong decision to trust the dealership as the best option. I should have shopped around, but I was sending my son in the truck back to school and did not have time to shop thoroughly. As I told Joel, upon leaving the shop, he needed to learn how to talk less and listen to the customer, and it would be better for everyone. I hope they will learn from my situation because I am sure a business cannot succeed with doing free work, and that is unfortunate. More

by janene316 Verified Customer Verified Customer

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Great follow through Took care of my issue very quickly and efficiently ... very nice personnel and would use them again in the future. Very thankful that my truck is fixe Took care of my issue very quickly and efficiently ... very nice personnel and would use them again in the future. Very thankful that my truck is fixed More

by elishalowery00 Verified Customer Verified Customer

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Fast and friendly service Joel and Patrick really impressed me compared to my past experiences when the dealership was owned by the Lucas family my car started having issues ri Joel and Patrick really impressed me compared to my past experiences when the dealership was owned by the Lucas family my car started having issues right before the service department closed one day and I left the car there for repairs and had no ride home and Joel was kind enough to offer me a ride which I quickly accepted since it 90 degrees out and was 6+miles away my car was repaired the next day...anyways very impressed with the care and quickness of the new staff at the old chevy store :) More

by Doug Eash Verified Customer Verified Customer

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Friendly and fast service I am new to the area so had to find a dealership to service my new Cadillac. I arranged my first oil change and tire rotation at Stan McNabb’s. They w I am new to the area so had to find a dealership to service my new Cadillac. I arranged my first oil change and tire rotation at Stan McNabb’s. They were very accommodating in getting me in as soon as possible. Their staff is over the top friendly. I was in and out in no time! Highly recommend this dealership! More

by Tfahey Verified Customer Verified Customer

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Good service but personal items gone Disappointed we leave 2 chairs and air mattress in vehicle use at races was gone after we got the vehicle back it was there a week in shop area . Ser Disappointed we leave 2 chairs and air mattress in vehicle use at races was gone after we got the vehicle back it was there a week in shop area . Service Dept completed job pleased with vehicle performance. More

by loisboneal69 Verified Customer Verified Customer

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Service appointment Everyone was friendly and courteous. Everyone that I met offered a smile, handshake. Service time was informative with regular updates. Waiting area w Everyone was friendly and courteous. Everyone that I met offered a smile, handshake. Service time was informative with regular updates. Waiting area was clean and comfortable. More

by hawk3279 Verified Customer Verified Customer

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No complaints! This is my first oil change for my new truck. It was free along with tire rotation. The Complete Car Care is great. I have another free oil change wit This is my first oil change for my new truck. It was free along with tire rotation. The Complete Car Care is great. I have another free oil change with it. It didn't take long. More

by Mz Kendra Verified Customer Verified Customer

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