Joe French | Page 89

Poor Outcome During my 2016 Explorer oil change I'm informed that my car needs an alternator replaced and that I would be provided a rental car. Inconvenience one. During my 2016 Explorer oil change I'm informed that my car needs an alternator replaced and that I would be provided a rental car. Inconvenience one. I later return the rental car after hours. As soon as I turn on my car the "air bag" icon appears on my dashboard. I am in the parking lot of the service center and the light is on. I thought maybe since they had worked on the car that this would reset on it's own after a while. I call the service department a day or so later because the light is still on, to find out I have to bring the Explorer back in for service again. Very upset that the service team didn't notice the light before calling to say it was ready. Now i have to get another rental car. More

by KristenC Verified Customer Verified Customer

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I have been treated very nice at all times. I have never had any problem with DOUG BEAVERS or KLABEN FORD. All of my car problems have been well taken care of. Trying to sell you all the cars I I have never had any problem with DOUG BEAVERS or KLABEN FORD. All of my car problems have been well taken care of. Trying to sell you all the cars I can[I THINK SEVEN SO FAR ] More

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Long term relationship with dealer Have purchased and leased many vehicles over the years from this dealership. Dealership always strives for exceptional customer service. I continue Have purchased and leased many vehicles over the years from this dealership. Dealership always strives for exceptional customer service. I continue to recommend the dealership to others. More

by WALLENFELDTD Verified Customer Verified Customer

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Great Service Department It is always a positive experience working with my tech advisor, Joe French. He is knowledgeable, professional, and thorough. Teamed up with a certi It is always a positive experience working with my tech advisor, Joe French. He is knowledgeable, professional, and thorough. Teamed up with a certified service department I always have the confidence that I will receive the best possible care of my vehicle. More

by TJPATTIE Verified Customer Verified Customer

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Still want my engine hesitation found and corrected. Please. After numerios attempts at finding and correcting the hesitating of the engine after sharp turning right or left. Other then that the service has bee After numerios attempts at finding and correcting the hesitating of the engine after sharp turning right or left. Other then that the service has been great. But this condition has been very annoying. More

by JMLOBODEN Verified Customer Verified Customer

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Great service! Joe French is my go-to guy. He knows my car and my needs and the Klaben service department delivers! I like how they do a check of fluid levels, the Joe French is my go-to guy. He knows my car and my needs and the Klaben service department delivers! I like how they do a check of fluid levels, the tires, and lights, bells and whistles every time. And I always get back a nice, clean car! More

by PATGYNN Verified Customer Verified Customer

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Helpful, trust work done I have used several dealer service centers in the past, and have found Klaben to be the best in taking care of their customers responsibly. They don't I have used several dealer service centers in the past, and have found Klaben to be the best in taking care of their customers responsibly. They don't try to "up-sell" your service, by telling you that you need something not necessary, and while not the "quickest" at doing an oil change/tire rotation, they do an adequate job at trying to get your vehicle done while you wait, especially on a busy Saturday. I have had to wait 4 hours or more at another local Ford dealer, and Klaben got the job done in 1 1/2 hours. I have trusted them in the past to do my recall and repair work on vehicles, and will continue to do so. Overall, I am pleased with their work, friendliness, and professionalism, and would recommend them to others needing similar work done. More

by cabbiemom Verified Customer Verified Customer

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Recently had my 2016 Escape scheduled service. The rating was based on the recent events received during by visiting the dealership to have my car serviced. I will gladly refer the dealership to m The rating was based on the recent events received during by visiting the dealership to have my car serviced. I will gladly refer the dealership to my friends. More

by BCOLECCHI Verified Customer Verified Customer

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Always a pleasurable experience All personal are very professional, friendly and service minded. The waiting lounge is comfortable, and the available coffee & goodies is much appreci All personal are very professional, friendly and service minded. The waiting lounge is comfortable, and the available coffee & goodies is much appreciated. Having the option of car wash is nice. More

by LENASAMUELSON Verified Customer Verified Customer

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Always a wonderful experience I recently worked with Joe. He was great to work with - very thorough and kind. He definitely made the experience a good one. Then there's Loretta. I recently worked with Joe. He was great to work with - very thorough and kind. He definitely made the experience a good one. Then there's Loretta.... I absolutely LOVE her!! She is ALWAYS one step ahead and is so prepared. She makes me feel so important whenever I go into the dealership. What a gem she is!!! More

by michelle_l Verified Customer Verified Customer

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