Joaquin Alonso | Page 10

Boardwalk Ferrari responded

Rene, we are thrilled that Ernesto and the team could deliver a positive experience! Thank you for choosing Boardwalk Ferrari and for sharing your support. Safe travels!

Boardwalk Ferrari responded

Ricardo, thank you for sharing your experience with Joaquin and the team! We are happy to have you as a Boardwalk Ferrari customer and we look forward to welcoming you back next time.

Boardwalk Ferrari responded

Thanks for the five stars for Boardwalk Ferrari! We are delighted to receive your positive feedback. See you next time!

Boardwalk Ferrari responded

Thank you for the incredible review of Boardwalk Ferrari, Greg! We're thrilled your experience didn't disappoint - and we'll be here if you need us again down the line! Safe travels!

Boardwalk Ferrari responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

Boardwalk Ferrari responded

It is always great to see that Joaquin and the team are going above and beyond to wow our valued guests. Thank you so much for choosing Boardwalk Ferrari and please let us know if you need anything at all!

Boardwalk Ferrari responded

So when I spoke with you, after we performed the service and had a chance to inspect the car, I let you know that we suggested front and rear brakes to be replaced on the car. These are rough numbers, but I let you know the front brakes would be $1800 and the rear brakes would be about $1300. So you confirmed the price and asked so the total for the brakes would be about $3100, and I confirmed that was correct. So after discussing the brakes, you decided that you wanted to proceed with the front brakes, as the rotors had worn into the sensors and you again had asked what the total would be, I let you know that annual service that was approved was $1800 and the front brakes were also $1800, so the total would be about $3600. You agreed to the repairs and I told you that I would have it done today. After you left, our technician let me know that he had the car on a charger the whole time and that the battery needed to be replaced as well. So I called and spoke with your husband and let him know. I told him what the price would be for a battery and he said that he would need to talk with you, as you would be upset about the price. I asked how so, since my total was what I told you, and he mentioned that you thought the total would be $3100 instead of $3600. I explained to him the same thing I did to you earlier, that the price of the service was $1800 and the brakes were the same amount, and that we had this conversation on the phone. He then asked us to not replace the battery and to jump start the car for him to leave, which we did. We take service and our commitment to excellence very seriously at Boardwalk Maserati. The tire was not damaged when we serviced your vehicle, but our sales department did alert you that the car needed new tires when you requested a trade-in appraisal. We are sorry for any miscommunication that you perceived during this process.

Boardwalk Ferrari responded

Thanks for sharing your Boardwalk Ferrari experience! We're so glad we could make it smooth. Until next time!

Boardwalk Ferrari responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

Boardwalk Ferrari responded

We are happy to hear that your vehicle was so well taken care of by our team! Thank you for coming to Boardwalk Ferrari and for sharing a review. We hope to see you again down the road!