Very impatient, using vulgar and rude language.
I don't discriminate against anyone's appearance, but as a service industry, the salesperson's behavior and demeanor are extremely uncomfortable. I d
I don't discriminate against anyone's appearance, but as a service industry, the salesperson's behavior and demeanor are extremely uncomfortable. I don't understand why you would hire such an employee. Maybe you can't find anyone else. We asked her about the price of the car, financing, and performance, but she couldn't give professional answers. Her attitude was very insincere. It was a terrible experience. She was very dishonest about the prices, extremely rude, and lacked patience. It felt like she expected us to overpay her. Very impolite.
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by perter
Apr 24, 2024 -
Longo Toyota responded
We do prepare all our team members on the importance of not only meeting our guests’ expectations but exceeding them and we would like to take this opportunity, to extend our apology you were not able to witness this during your visit @ Longo. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. We wish you well in finding the vehicle of your dreams and once again apologize we couldn’t be the dealership to do so.
Staff are friendly and patient; the addition of computers
in the waiting area is great.
in the waiting area is great.
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by Ashley
May 08, 2023 -
Longo Toyota responded
Thank you for visiting Longo Toyota and happy knowing your service visit was comfortable during your wait
WORST dealer ever tried to communicate with would NEVER
do business with THEM! NEVER RETURNED ANY EMAILS AND WAS IMPOSSIBLE TO TALK TO ANYONE
do business with THEM! NEVER RETURNED ANY EMAILS AND WAS IMPOSSIBLE TO TALK TO ANYONE
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by hillclimber123
Jun 27, 2022 -
Longo Toyota responded
We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen.
D: 626.580.6057
E: kary.loefler@longotoyota.com
We look forward to hearing back from you
very good it is a nice experience the person treated
nicely and works done fast
nicely and works done fast
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by she5528
Mar 07, 2022 -
Longo Toyota responded
From all of us @ Longo Toyota - Congratulations on your purchase
xxxxty sales ever meet. Very unprofessional, no patient,
no attitude, don't care about customers. She's not willing spent time to listen customer's need.
no attitude, don't care about customers. She's not willing spent time to listen customer's need.
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by peterysc
Feb 26, 2021 -
Longo Toyota responded
Thank you for sharing your view on DealerRater and sorry to read of the dissatisfaction experience with one of our team members, Joan. We understand that you came in asking for a Costco price on a 21’ Sienna XSE which is exclusive incentive and cannot be combined with any other promotions, launched by Toyota . If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at:
D (626) 580-6080
E Jeffrey.Yip@LongoToyota.com
Mar 02, 2021 -
Longo Toyota responded
If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at:
D (626) 580-6080
E Jeffrey.Yip@LongoToyota.com
Feb 27, 2021 -
peterysc responded
How do you explain "member receive all available factory to dealer incentives and customer rebate" ? when the the vehicle shows excluded under this list, your sales said it's not on the Costco auto program. But the true is this rebate is under the invoice price. If excluded, your sales should still provide invoice price. Joan was lie to me!!!!
And not only this, she kept harassing me and my family, even at the midnight. I have all the evidence.
Until now, she find someone keep harassing and slander me!!!! What a good team member!
Mar 02, 2021 -
peterysc responded
It's been a week ago after I post my bad experience in Longo Toyota, your sales Joan still attacking me on social media even though I did not reply her any word. FYI, my post already have over 8000 views. If you can not handle this case, more and more people getting know how bad quality your sale is!!
If this problem can not be solve, I will keep post on other social media.
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7 yrs, 3 mos
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