Jim Robertson
Jim Robertson at Rowe Auburn
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Jim Robertson | Page 5

F & I Manager

Rowe Auburn

699 Center Street
Auburn, ME 04210

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45 Reviews
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45 Reviews

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45 Reviews of Jim Robertson

March 29, 2017

Dealership Rating
Employee Rating

Rowe Auburn I have purchased 5 autos from Rowe and I recommend them to everyone I know thank you for standing by what you sell!! I will be back to buy again from More

by bearman87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Goulette, Jennifer Robinson

March 25, 2017

Dealership Rating

No pressure sales We recently purchased an Explorer from Rowe Auburn and could not be happier with our experience! Although his name is not listed here, Brian O., our More

by Andrea S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jake Anderson, Brian Oleson

August 23, 2016

Dealership Rating

Review Very satisfied with the sale. Cleve was a stand up salesman. Will buy again if the opportunity comes about and if the deal can be agreeable. More

by timmaxey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cleve Rines

August 04, 2016

Dealership Rating

Hyundai Santa Fe sport Cleve Rines was an absolutely amazing salesman. If I had criticism to give it would be that Jim could use a more outgoing personality. And we have now More

by remycyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cleve Rines

May 05, 2016

Dealership Rating
Employee Rating

My Review The sales person was easy to work with and competent. My experience with the finance person was less satisfying. Person is trying to sell you extende More

by anitaplourde2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Conner Tremblay, Jim in Finance Dept

May 05, 2016

Rowe Auburn responded

Thank you for taking the time to share your experience with others through Dealerrater. As a Finance and Insurance manager at our dealership, Jim has both a legal and a moral obligation to review and offer additional products during his time with you. The products offered may be to extend the warranties on your vehicle, products to protect the longevity of your vehicle, or products to protect your investment in the event of a major accident. We apologize if that part of your purchase process seemed too aggressive and we will meet with our F & I team to ensure that they are aware of how you felt so that it will not happen again. There is no excuse for the improper application of the Protect All products and we want to make it right. We are going to have our driver's pick up your vehicle at a convenient time for you. We will have our reconditioning department re-apply the protection products properly and the service manager will personally verify their proper completion. This is not representative of how we prefer to do business and if we make a mistake, we will own up to it and get the issue resolved in a timely manner. Thank you again for your feedback Anita. We can only get better as people like yourself take the time to let us know where and how we can improve what we do. Best regards, Dean Swindler - Digital Marketing Manager- The Rowe Auto Group.

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