Jim O'Connell | Page 33

Fantastic buying experience of an excellent product I walked into Courtesy Acura a couple of weeks ago and was greeted by Jim O'Connell who was very friendly and asked a few questions as to what I might I walked into Courtesy Acura a couple of weeks ago and was greeted by Jim O'Connell who was very friendly and asked a few questions as to what I might be looking for in a car. We looked at several Certified pre-owned RDX's that were on the lot explained the features and the different options available. He was never pressuring and although I left that day without purchasing I came back the next week because I was sure that Courtesy had the selection I wanted and that their sales approach would fit for me. A week later Jim was tied up so he referred me to his partner, Rick Armijo. Again, Rick was very courteous, patient and helpful. I came back about 3 hours later and purchased a 2015 CPO RDX, and could not be happier. Everyone from the initial sales encounter to the very warm reception from General Manager John Osborne to Business Manager Will Douglas were top-notch and provided a much better purchasing experience than I had imagined. My wife, who joined my purchase experience at the end, kept commenting on how nice and how great the whole team was. Thank you very much, Guys! More

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Pleasurable Buyng Experience I'm new to Colorado. Moved from Dublin, OH at the end of November. My front-wheel drive Acura TL could not handle the steep snow-covered roads in Ever I'm new to Colorado. Moved from Dublin, OH at the end of November. My front-wheel drive Acura TL could not handle the steep snow-covered roads in Evergreen. So, on Dec 31, 2014, I purchased a 2015 Acura MDX AWD TECH. Jim O'Connell met me in the parking lot on my way into the dealership. From that point, the buying process was a pleasurable experience. I met several of the other sales people and the manager during the discussion of my needs. After the purchase, I spent at least an hour with Leo Falcam. He explained the various operations of my new MDX. I found this to be VERY helpful. I also appreciate that he is available to answer any of my question about the car.. I have owned an Acura since 1987. This was definitely one of the better buying experiences! More

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Won me over! I am loving my TSX and the personalized attention I received sealed the deal. Everybody who spoke with me about my needs was genuine and professional I am loving my TSX and the personalized attention I received sealed the deal. Everybody who spoke with me about my needs was genuine and professional. I have not ever felt so comfortable with purchasing a car as I did at Courtesy. They're the real deal. More

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I know how my car works now! Just bought a 2015 RDX last Wednesday, and thanks to Leo, I know how my car works. Excellent service and car tutorial from Leo. He made it easy to lea Just bought a 2015 RDX last Wednesday, and thanks to Leo, I know how my car works. Excellent service and car tutorial from Leo. He made it easy to learn about all the functions in the RDX and made himself so available via phone call or text if I had/have any questions. Such a unique and great service to offer. He even taught my dad a few things about his car! Great introduction to my first Acura! More

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No pressure Jim approached my husband and I while we were looking around the lot and he was friendly. He knew his products/cars very well and we decided to go for Jim approached my husband and I while we were looking around the lot and he was friendly. He knew his products/cars very well and we decided to go for a test drive. We left that day without buying a car but we gave Jim a time frame of which he followed up with us. We went back and looked at them again and at that point decided to buy. Jim was really helpful,patient and easy going with no pressure from the time we set foot on the lot until we drove off the lot with a new MDX which was about four to six weeks. A few times I had my kids' with me and he as well as all the other sales men were very attentive. They talked to, played with and got them snacks each time we came in which was wonderful. I would recommend this dealership to everyone. More

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One of the best car purchase experiences ever! We had a great experience working through the sale process with Jimmy - prompt & friendly follow-up at all times, and when he told us he would get inf We had a great experience working through the sale process with Jimmy - prompt & friendly follow-up at all times, and when he told us he would get information, he always followed through. Hadn't even considered an Acura, just stopped in on a whim and we're so glad we did. The car initiation walk-through provided by Leo after the sale was a perfect touch. Thanks Courtesy Acura!! More

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Great service from Dennis and Jim We had a great experience buying our 2014 MDX from the gang at Courtesy. Dennis Craig greeted us and showed us around and took us for a test drive. No We had a great experience buying our 2014 MDX from the gang at Courtesy. Dennis Craig greeted us and showed us around and took us for a test drive. No pressure, just info. We had a lot more car shopping to do, but Dennis followed up with us on the phone a couple times over the next couple months. A few more trips to Courtesy, including one that involved us bringing luggage into the showroom and one that resulted in taking a car home to test our garage, and we decided to buy. Jim O'Connell stepped in when Dennis was occupied and also did a great job. He even helped entertain the kids while the papers were being signed. At signing, Will was very professional and helped us get great financing terms. Even after the deal was done, Dennis made sure we were happy and worked in a few extras. Courtesy Acura provided us with the level of service that one should expect from a brand such as Acura. We would definitely recommend them to anyone we like! More

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Price and quality. Jim spent all the time I needed with me with no pressure. The whole staff was very friendly. I would recommend this dealership to anybody. me with no pressure. The whole staff was very friendly. I would recommend this dealership to anybody. More

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Jimmy was absolutely terrific to work with - he was knowledgeable, incredibly helpful, followed through on everything he committed. He made the entire purchasing experience pleasurable. knowledgeable, incredibly helpful, followed through on everything he committed. He made the entire purchasing experience pleasurable. More

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Good experience. Floyd Pratt did a good job start to finish. He contacted via an internet inquiry, had some email issues and decided to just pop in to check out a 2002 Nissan Pathfinder that fit my nee finish. He contacted via an internet inquiry, had some email issues and decided to just pop in to check out a 2002 Nissan Pathfinder that fit my needs. Floyd was not there so Jimmy started off by finding the vehicle I was interested in. He then had another appointment that was scheduled so he handed me off to Leo and Hannah. All along the way everyone was professional and helpful. In the end I did not make a deal that day I first stepped into the dealership. Floyd then followed up with me through email a few days later. We were able to exchange a few offers and come to a deal. The teamwork this dealer showed was surprising and refreshing. Everyone worked professionally and didn't seem to be undermining each other. I don't think this deal would of been done without the work of everyone I encountered at Courtesy Acura. Go see Floyd, see if he can get a deal done for you. More

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