Jim Glenn | Page 2

Great experience, but a little slow. Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was goo Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was good over all, but financing was slow. Our impression of everyone was good, except for Scott Begley, who made it very clear that he was upset about having to work on our deal himself instead of delegating it to someone under him. He really needs an attitude adjustment, and should be kept in an office far from customers. Other than that great! Thanks Chuck!! More

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Repeat Customer; Same Excellence I decided to trade in my Tacoma, which I had purchased at Toyota Knoxville in 2014, because I no longer needed a pickup truck. (It had given me 31,000 I decided to trade in my Tacoma, which I had purchased at Toyota Knoxville in 2014, because I no longer needed a pickup truck. (It had given me 31,000 miles of exceptional service.) I got a fair price for the trade-in there, and I ended up purchasing a new Toyota RAV4. The courteous salesclerk had known all about the various RAV4 models, explained the differences to me, showed me around the new vehicle inventory, and took me on a test drive. Afterwards, I offered to pay a fair price for a new, 2018 model, and Toyota Knoxville accepted the deal. She and others in new vehicle sales located the exact RAV4 that I wanted, had it shipped to Toyota Knoxville, and I was quickly the happy owner and driving off the lot. You just can't beat Toyota Knoxville for sales, service, and fairness; and, as a mechanical engineer, I know you can't beat Toyota vehicles for reliability, craftsmanship, and excellence. At least those have always been my experiences after owning Toyotas over the years. And, whenever the Toyota Knoxville Service Department sees my US Air Force license plate, they always thank me for being a military veteran. They are good people. More

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Repeat customer, still satisfied I love my new Avalon. This is my third purchase from Knoxville Toyota and I'm pleased with the purchase. Joshua, Jim and Andrew provided exceptional I love my new Avalon. This is my third purchase from Knoxville Toyota and I'm pleased with the purchase. Joshua, Jim and Andrew provided exceptional service and made the process easy. More

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New car purchase. Vann Vestal was very professional and helped make my new car purchase very relaxing not stressful. Every one at the dealership was friendly and made Vann Vestal was very professional and helped make my new car purchase very relaxing not stressful. Every one at the dealership was friendly and made it a point to make you feel like part of the Toyota Knoxville Family. Scott took care of the required paper work and explained everything line by line. Lou Esch stopped by to see if everything was being taken care of. The whole experience was awesome. Really impressed with your facilities at Toyota Knoxville. James Wyant More

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As a previous reviewer stated how can these guys sleep at night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mista night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mistake. After talking to the "manager" the other car fax was another mistake with the wrong VIN number and yet a higher price after my initial offer. The first price was 22K and Jack stated 19K-20K would be a good meeting ground (I offered $18,750 but no counter was given), but with the new "correct" VIN number the price was 24K. (The price listed on the web site was 22,700). His sales "manager" Jim Glenn who is listed in the web directory as a sales consultant was supposed to be there as a mandatory activity for Jack but was there to just massage the deal. (This morning I again received an email from Jim even after telling Jack no emails should be forthcoming.) All this bait and switch style of producing enough bad info to attempt to pressure or try to confuse someone is unethical and should not be present in the sales industry. I realize it predominates but why? The ill will created may produce short-term benefits but in the long term will only result in losses. I will never buy another vehicle from this dealership. Previously I purchased two SUVs with one purchase going relatively smoothly and the other another "got ya" deal with extras added. (Jack had stated that labels were to be placed on all parts and he was unsure if this labeling could not be included in the final price.) Again why not set a fair price, make the deal, and gain good will and referrals rather than trying to cheat customers?? Do not use this dealership!!! More

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