Jim Feinstein | Page 43

This review is for the Internet Sales Department at OC Tustin Mazda: I was in the market for a new 2014 Mazda 3. The new Mazda 3 had been getting rave reviews and I narrowed my selection to the Mazda 3 Tustin Mazda: I was in the market for a new 2014 Mazda 3. The new Mazda 3 had been getting rave reviews and I narrowed my selection to the Mazda 3s Grand Touring hatchback because it met my needs for storage capacity and fuel economy. I had done extensive research on the car; although most owners loved their new Mazda 3's, an alarming amount complained about the horrible buying experience they endured during the process. I e-mailed multiple dealerships in the greater Los Angeles and Orange Counties requesting quotes for the Mazda 3 I was looking for. John Patterson OC Mazda of Tustin was one of the dealerships and actually had the car I wanted on their lot. I received a prompt e-mail response from Jim Feinstein, OC Mazda's Internet Sales Department. Jim's e-mail was personal and not a cookie cutter e-mail response. Jim was able give me the lowest price for the Mazda 3, beating competing dealerships by over $1000. When Jim was not available, Veronica Paco would assume responsibility, answering any questions I had. Initially I was skeptical of the offer, however, I felt pretty confident since I had the quote in writing, the dealership would honor the price. I scheduled an appointment and walked into the dealership expecting the worst. At the dealership, I felt welcome and was immediately greeted by everyone. As one Yelper stated, every staffer was pleasant and professional, constantly offering food or drink to make me feel at ease. Veronica Paco guided me through the buying processes and I finished, keys in hand, in just over an hour. I had secured a great rate at my credit union prior to the sale and Tony in the dealership's finance department was able to beat their rate by a half percent. (1.4%) Veronica gave me a tour of the dealership and I was able to meet with the owner of the dealership, John Patterson. Overall a great, quick and painless buying experience at OC Mazda of Tustin. I felt Jim Feinstein and Veronica Paco really went out of their way to take care of me and highly recommend them to anyone in the market for a new Mazda. I'm a proud owner of a new Mazda 3 and will definitely be back for a 2015 CX-5. More

Helpful 1

Report | Print

Wow! Best dealership to ever work with, seriously. We just bought a brand new 2013 Mazda CX-9 Touring and couldn't be happier. We had test drove many similar cars before deciding this was the best car. W just bought a brand new 2013 Mazda CX-9 Touring and couldn't be happier. We had test drove many similar cars before deciding this was the best car. We dealt with many dealerships in trying to get the one that we wanted for a good price. We're not local,we live in San Diego, and we drove all the way up here just to get our car because Jimmy Feinstein got us an amazing deal. He stuck with us and really searched and did everything possible to get us what we wanted. He's truly a pleasure to work with. When we arrived to the dealership everyone was so friendly and it just felt like family. He knew our big want was a navigation system and he had it installed and ready to go by the time we got there. John Patterson helped out a lot too! Even our finance guy Tony was great and easy peasy to work with. Honestly, I talked to many dealerships and am thankful I found Tustin Mazda. They really took care of us. If you're looking for a Mazda, no need to look further, I promise they'll get you the very best deal and you'll have a great experience! More

Helpful 2

Report | Print

This sale came about because a very fortunate confluence of events. First, we wanted to buy a sporty, roomy, zippy and reliable car to replace our 2009 gas-guzzling BMW 335i in gorgeous condition with only of events. First, we wanted to buy a sporty, roomy, zippy and reliable car to replace our 2009 gas-guzzling BMW 335i in gorgeous condition with only 34K miles on it. (We've just moved from Chicago and have never had to drive as much as we do around here!). Second, we did our research on Consumer Reports, Edmunds, Cars.com, and Yelp, and pretty much knew what we wanted: based on a couple of internet quotes and CR pricing, we wanted a 2014 s-Touring Mazda 3 for somewhere around $25.5K. Third, we really didn't want to play the whole "haggle" game. To our way of thinking, we *want* the dealer to make money, as long as we don't get played or ripped off in the process. Car buying shouldn't be as difficult as some dealers make it. Initially, due to a mix-up, we went to Tuttle-Click Mazda in Irvine, where we test-drove a couple of cars and then decided to talk price with our (new and ignorant salesperson). We basically told her that we wanted her to give us her highest price for the (BMW) trade-in, her lowest price for the car, and the best finance deal possible. That's what everyone wants, right? Knowing that we had several guaranteed internet prices, she took our BMW keys (to have the car evaluated for trade-in), and came back 10 minutes later with the following offer: $26.1K (MSRP w/o destination charge) for the Mazda, $17K for the BMW (worth, at minimum $22K as a trade-in), and 5.8% APR for 60 months for the financing. Seriously? Our credit scores are over 800. Subsequently, she played the box-and-haggle game (with the sales manager acting as the "bad cop") a number of times, including the following: "What do you want your monthly payment to be?" "What do you want to get for your trade-in?" "What do you want the price of the Mazda to be?" "Do you know that we had a BMW just like yours in here a month ago, and all we could get for it was $17K?" And so on. And despite being asked on three different occasions, she refused to give our keys back to us. Finally, we told her, "We've explained to you what we want. We want our keys back now and we want your best numbers. You have five minutes to get them to us." She came back with our keys and some BS numbers, and we thanked her for her time and started to walk out. Of course, she and her sales manager followed us out to our apparently crappy BMW ("My appraiser is never off by that much; you just won't get more than that for the BMW," the sales manager said.), insisting we could make a deal of some sort. Yeah, I don't think so. Subsequently, we went a quarter-mile down the road to Carmax, where we were offered $22K for our BMW. Sold! The next day, I wrote an email to Tustin Mazda's internet division, explaining what we wanted and how we wanted it (i.e., fair price and no BS haggling stuff). I asked if this could be accomplished there. Jim Feinstein, the internet division head, assured us that it could be done. So, despite our anxiety, we took the trip there. Everything went smoothly and as promised: No hard sells, no bait-and-switches, no jerking around. It was a pleasure dealing with Jim from start to finish. He was patient, fair, and honorable (a word I typically wouldn't use to describe a car salesman). I wouldn't hesitate to deal with him or with Tustin Mazda again. We are now the owners of a soul red 2014 s-Touring Mazda 3, and we couldn't be happier! Zoom zoom! Thanks, Jim and Tustin Mazda! More

Helpful 1

Report | Print

I always conduct my car-buying in the following way: I do my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on th my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on the dealer's lot with my deal in writing and in my hand. I was in the market for a 2014 Mazda6 for my son. And, following my car-buying protocol, I received a quote from Jim Feinstein at Tustin Mazda. I was immediately impressed with several things: Jim wrote that he would sell me the car at invoice cost. Period. He played no games; did not attempt to tempt me with incentives for which he did not know if I qualified (several dealers did do this); never pressured me (some others did this too, like "come in today and save more"); and he never tried to up-sell me. In fact, after I told him that the car was for my son, and would be my 21 year-old son's first new car purchase, Jim made wise suggestions about how to structure the deal so that we could start to build my son's personal credit rating. As it turned out, I received a couple of lower quotes than Jim's. But I had decided that I wanted to do business with him and gave him the opportunity to match my best deal. He did so and we drove over 35 miles (past other Mazda dealers, including our home town dealer) in order to make the deal with Jim. Our experience at the dealership was easy. We met Jim and immediately felt welcome and comfortable. He is warm, friendly and knowledgeable. He NEVER tried to up-sell us when we were there, or to re-negotiate our deal (again, I've experienced that elsewhere). And he was very interested in my son, his understanding and comfort with the car, the deal, and the dealership. Jim even invited my son to stop by and "let them" wash his car. I really appreciated Jim directing his attention to my son, who is buying the car, and not to me (the father who had orchestrated the deal, but who was at that point, just "along for the ride"). The rest of the folks at Tustin Mazda were all friendly, helpful and warm. For example, I lost count of the times that Jim or a colleague offered us something to eat or drink, which began as soon as we walked into the showroom. All-in-all, we had a delightful experience with Jim Feinstein and with Tustin Mazda. We would recommend both without reservation. More

Helpful 1

Report | Print