Jim Barry | Page 6

I purchased a 2003 Malibu from the dealership on/about February 1, 2013. About a week ago the muffler suddenly sounded VERY loud and I could hear a rattling sound under the car. The muffler had somehow February 1, 2013. About a week ago the muffler suddenly sounded VERY loud and I could hear a rattling sound under the car. The muffler had somehow gotten disconnected and they repaired it at no charge and washed my car also. I was very pleased that they stood behind their used cars; even a used car shouldn't have a disconnected muffler after only a month of regular use. Sean was very nice and polite. The dealership itself is pleasant to be in. When I purchased the car the staff was very professional which was important since I was a woman buying a car alone. One reason I purchased my car from Wickstrom was because a friend of mine also purchased her car there and was pleased by the way she was treated as a woman purchasing a car alone. More

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In two days, Dick Wickstrom Chevrolet in Roselle did what another dealer couldn't do in six months: fix my driver's seat. The staff was friendly, able to note an issue immediately, and made it possible for m another dealer couldn't do in six months: fix my driver's seat. The staff was friendly, able to note an issue immediately, and made it possible for me to keep me 2012 Malibu. The previous dealer (see review) had created additional issues with the seat which caused my legs to go numb when driving then refused additional service. No, my seat is straight, even, and comfortable. My legs no longer go numb and I plan to keep the Malibu for the remaining 70,000 miles on my warranty. So, for the next three years I plan to utilize Dick Wickstrom Roselle service center. In addition to being competent at making repairs, they delivered me a loaner car to use. The experience was so easy, exactly how it ought to be. More

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Today, I checked my oil, and needed to get it changed. I usually go somewhere else in Roselle, but remembered that after purchasing my Malibu in June of this year, Jared said to come in for my first oil cha usually go somewhere else in Roselle, but remembered that after purchasing my Malibu in June of this year, Jared said to come in for my first oil change free of charge. I called last minute and spoke to Sean in Service, asked if he had a time slot available, he worked me into the schedule and also, had my tires rotated,filled them with air and even gave me a car wash. All complimentary!! This is why I love Wickstroms!! My Parents were long time customers, since 1972, I have been to other dealers, but this last summer Jared worked on my deal, along with Mark and Tony in finance. What a great team, they helped with not only getting me a brand new 2012 Malibe, but Mark and Tony worked on "pairing" my Iphone. Thank you Guys!!! Patty (Beverly) Bouras More

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We love this dealership. We have bought more than one car (Malibu and Equinox) from this dealer and other family members have as well. We keep coming back because of their friendly personalities and the car (Malibu and Equinox) from this dealer and other family members have as well. We keep coming back because of their friendly personalities and the fact that they honestly care about and want to help their customers. I have been to other car dealers where I wanted to get out as soon as possible because I felt they could care less about me and just wanted to make a sale. At Wickstrom we have bought from Mark Conover and he honestly gave me a different opinion about working with car a salesman. I can go to Mark and get all my questions answered truthfully either about a car or the financial options involved. I can feel confident with the information and know exactly what my options are. He went out of this way to help us with any questions or concerns and made sure our experience was positive. I do not feel pressured in any way to buy our next car from Wickstrom, but I would anyway because of how much I appreciate and respect the overall atmosphere of their workplace and how they treat their customers. I also appreciate their service department and their eagerness to help ensure the customer is happy. I also have not had any major problems with our cars from this dealer. We are very pleased with our purchases. More

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I have purchased my last 4 cars from Wickstrom Chevrolet. They have been very easy to deal with and I have always had a great experience. I also have both of my cars serviced there and the service dept is wo They have been very easy to deal with and I have always had a great experience. I also have both of my cars serviced there and the service dept is wonderful. When purchasing my cars I have mainly dealt with Mark Conover. I like working with Mark and find it a very enjoyable and personal experience. I would highly recommend this dealership if anyone is looking to purchase a car. More

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HAL'S NAME SHOULD BE LISTED AS ONE OF THE BEST CUSTOMER CARE SERVICE TECHS AT THE DEALERSHIP.HE IS ALWAYS FRIENDLY AND GOES OUT OF HIS WAY TO GET TO THE ROOT OF THE PROBLEM, TO ASSURE MY CAR GETS SAFELY BA CARE SERVICE TECHS AT THE DEALERSHIP.HE IS ALWAYS FRIENDLY AND GOES OUT OF HIS WAY TO GET TO THE ROOT OF THE PROBLEM, TO ASSURE MY CAR GETS SAFELY BACK ON THE ROAD. IT IS ALWAYS A PLEASURE WALKING IN AND SEEING HIM, KNOWING MY PROBLEMS WILL BE SOLVED. THE DEALERSHIP IS A 5 *****, WITH A MUCH NEEDED NEW LOOK. More

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Ryan Kane was polite, thorough, and knowledgeable. All my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. More

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Everyone was friendly and treated us like they new us for a long time. The sales rep and the sales manager were very well informed and new their job well. a long time. The sales rep and the sales manager were very well informed and new their job well. More

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