Jessue Alvarado

Fernando was very understanding and patient! Was very transparent and Helped me in getting the car I wanted! Was very transparent and Helped me in getting the car I wanted! More

Helpful 0

Report | Print

Best service i had here! Fernando was very patient and understanding will recommend to purchase here. Fernando was very patient and understanding will recommend to purchase here. More

Helpful 0

Report | Print

Had a great experience! Fernando was very patient and accommodating! Will definitely recommend to work with him. Fernando was very patient and accommodating! Will definitely recommend to work with him. More

Helpful 0

Report | Print

If you are unprepared to negotiate, do not negotiate. I would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal for Feb 2022 which says $3999 down payment, and $349/mo. They said that they will run the numbers and get back to me. When the sales person came back, he tacked on all sorts of fees, which made the down payment $9047 at $349/mo. As I had a potential trade-in vehicle with some lease equity, they wanted to see if they could do the trade in as well. I told them that the lease company for this vehicle does not allow third party buyouts and they should not waste their or my time. Instead, they went through with their number crunching and came back saying that their deal now is $6000 down payment at $450/mo, regardless of how the trade in works out. I may be dumb, but I am not stupid. I asked the salesperson, Jay, to explain to me, how is it possible for an initial down payment "out-the-door" of $9047 to increase to $6000 at a price difference of $100/mo ($450/mo-$350/mo) x 36 mo = $3600; so $9047-$3600 = $5447. If you really wanted an extra $553, you could've just said so, instead of trying to explain it was some random "fee" that you invented on the spot. Obviously, the salesperson JAY did not appreciate being caught in a lie. I called Stephanie and her manager for new numbers, explaining that I DO NOT TAKE KINDLY TO PEOPLE WHO TRY TO RIP ME OFF. If you like being ripped off, boy do I have the place for you in Westchester Toyota! Needless to say, their customer service is abysmal, where I called them multiple times to follow up on the deal and they refused to return my calls. They even tried to convince me that their ripoff deal is still valid, even though I clearly caught them in a lie. They did not even bother to apologize for this and instead "fired" me as a customer. Scammy, indecent, sketchy, lying - these are the values of Westchester Toyota and I would advise that no one does business with them as they neither know how to treat their customers, nor they know how to do basic math. More

Helpful 1

Report | Print

Jay is exceptional and caring- he explained everything thoroughly. We are grateful! From beginning to end, he made sure to explain the process and ensure I was happy at the end thoroughly. We are grateful! From beginning to end, he made sure to explain the process and ensure I was happy at the end More

Helpful 0

Report | Print

Excellent service and professionalism . Really satisfied with my purchase, would definitely recommend to family and friends.Keep up with the great work. Thank you very much! with my purchase, would definitely recommend to family and friends.Keep up with the great work. Thank you very much! More

Helpful 0

Report | Print

Jay made the process of buying my new toyota great I told him what I wanted and he made it happen with no hesitation if anyone looking to buy a car go see Jay him what I wanted and he made it happen with no hesitation if anyone looking to buy a car go see Jay More

Helpful 0

Report | Print

Thank you again Jay for helping my family and I with our new Rav4 anyone looking to buy a new or used car go see jay new Rav4 anyone looking to buy a new or used car go see jay More

Helpful 0

Report | Print

Jay helped me get my car with no money down no credit no nothing if anyone looking for a car go see Jay he is the best in the market nothing if anyone looking for a car go see Jay he is the best in the market More

Helpful 0

Report | Print

Thank you jay for your help with purchasing my new car, you made me and my family feel comfortable and your knowledge and patient’s is greatly appreciated. you made me and my family feel comfortable and your knowledge and patient’s is greatly appreciated. More

Helpful 0

Report | Print