Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Jessica Tekien
Jessica Tekien at Autohaus on Edens

Jessica Tekien

BDC SVC

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.5
8 Reviews
4.5

8 Reviews

Write a Review

8 Reviews of Jessica Tekien

July 09, 2025

Dealership Rating
Employee Rating

It took ten emails to arrange an appointment to drop off my car in the late afternoon and have it worked on first thing the next morning. The car was not serviced first thing the next morning. Received a More

by SSSLK32
Service Time
Recommend Dealer
No

Other Employees Tagged: Ken Dunaway

Report | Print
Jul 09, 2025

Autohaus on Edens responded

Thank you for your feedback. We’re sorry to hear that your experience scheduling service was frustrating, and we appreciate the opportunity to clarify a few points. While we understand it may have felt like a lengthy exchange, there were fewer than ten emails involved. The extended communication stemmed from trying to accommodate your very specific and tight scheduling request—dropping off late in the afternoon and picking up first thing the next morning. Given the nature of the service requested and the time constraints, we did our best to explain that the timeline might not be realistic, but still committed to aiming for completion by noon. During the inspection, our technicians identified a fuel leak covered under a warranty extension—something we felt was important to address right away for your safety and convenience. This did require keeping the vehicle longer, but also saved you from a potential future issue at no additional cost. We understand the importance of clear and efficient scheduling, and we’re always looking for ways to improve. Thank you again for your visit, and we hope your vehicle is running well after the repairs.

Jul 10, 2025

SSSLK32 responded

The inability to read and comprehend continues. The idea of dropping off the car the afternoon before it was to be worked on was to put my car at the head of the line the next day. Thinking that I expected it to be done first thing the next morning is proof of the lack of critical thinking by the personnel scheduling appointments. No denial that there were numerous emails. No denial that the car wasn’t looked at until later in the day. Not first thing in the morning. No surprise that I only brought it there because it was warranty work. Have had unsatisfactory experiences before.

March 27, 2025

Dealership Rating
Employee Rating

As always, very professional and courteous service. I’m glad to have John as my service consultant and Autohaus dealership as a place taking care of my car. More

by DJ58_38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link, John Morsy, Suzana Omeragic

Report | Print
Apr 08, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

October 23, 2024

Dealership Rating
Employee Rating

The service was great. i got a nice loaner car. Enjoying my car after service is done. More

by TATYANAPRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Morsy, Suzana Omeragic

Report | Print

September 06, 2024

Dealership Rating
Employee Rating

From sales to service Autohaus has great customer service and a dedicated to customer satisfaction. More

by THEJUNKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern , Damien Galvin

Report | Print

September 03, 2024

Dealership Rating
Employee Rating

I have used this dealership service department for many years. Ken for about 10-12 years. They are great: responsive, trustworthy, great service. More

by FLOYD.MANDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link, Ryan Mulhern

Report | Print

June 25, 2024

Dealership Rating
Employee Rating

They are professional and always keep you updated about the progress on your car. And they inform and advise if anything need to be done on your car soon. More

by RIHAD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood, Eddie Garcia, Cindi Link, Ryan Mulhern, John Morsy, Nedim Omeragic , Jorge Gomez, Alejandro Sanchez, Juvenal Torres

Report | Print

June 14, 2024

Dealership Rating
Employee Rating

Always professional service and friendly. I’ve been Autohaus more than 15years customer whole my family has Mercedes. More

by josephandjamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link, Ryan Mulhern , Jorge Gomez

Report | Print

May 18, 2024

Dealership Rating
Employee Rating

They always ensure that I am up to date on all safety recalls. They are flexible and responsive to scheduling and get you in/out quickly on drop off and pick up. More

by MARI3528
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lood

Report | Print

Dealership Inventory (121 Vehicles)

used 2025 Mercedes-Benz E-Class car, priced at $63,322
2025 Mercedes-Benz E-Class
used
Polar White exterior
Automatic
All-wheel Drive
$63,322
View Details
new 2025 Mercedes-Benz GLC 350e car, priced at $66,615
2025 Mercedes-Benz GLC 350e
new
Black exterior
Automatic
All-wheel Drive
$66,615
View Details
new 2025 Mercedes-Benz GLC 350e car, priced at $67,415
2025 Mercedes-Benz GLC 350e
new
Polar White exterior
Automatic
All-wheel Drive
$67,415
View Details
new 2024 Mercedes-Benz CLE 300 car, priced at $61,805
2024 Mercedes-Benz CLE 300
new
Polar White exterior
Automatic
All-wheel Drive
$61,805
View Details
new 2025 Mercedes-Benz AMG C 63 car, priced at $101,195
2025 Mercedes-Benz AMG C 63
new
Obsidian Black exterior
Automatic
All-wheel Drive
$101,195
View Details
new 2025 Mercedes-Benz GLS 450 car, priced at $98,165
2025 Mercedes-Benz GLS 450
new
Polar White exterior
Automatic
All-wheel Drive
$98,165
View Details
View All Inventory