Jessica Morris | Page 2

My experience at Subaru of Jacksonville was by far the most incredible experience I have ever had and it started as soon as first impression. As soon as I pulled upon the client parking lot I was dreading most incredible experience I have ever had and it started as soon as first impression. As soon as I pulled upon the client parking lot I was dreading a car salesman approaching and hovering or being pushy trying to make a sale, as that has been my experience in the past. Mark Ogden approached me after parking, introduced himself and gave me directions of what I could find on their lot and where. Incredibly kind, informative and best of all, not pushy! I found a vehicle I loved and asked Mark for the keys to see the interior, he assisted very quickly and offered for me to take it for a ride. I did happen to have my dog Maverick with me as we had made an “unexpected” stop by the dealership. Mark was nothing but kind and welcoming to have Maverick in the car and into the building. Our experience there on out was smooth and nothing short of incredible. So incredible, I walked out with a brand new car! Thank you so much Mark and Jess for your assistance. Because of your impeccable customer service, I have no doubt buying from Subaru of Jacksonville was the best decision i could have made and will gladly encourage friends and family to shop from them should they ever need a vehicle. Thank you for extending superior white glove service. More

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Sabino is knowledgeable, competent and friendly sales representative. He takes time to answer all questions in a respectful manner. He truly is NOT the stereotype of a "car salesman"! Truly a pleasu representative. He takes time to answer all questions in a respectful manner. He truly is NOT the stereotype of a "car salesman"! Truly a pleasure to work with. More

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Jerry is absolutely wonderful- no xx at all. I got exactly the deal he said I would.! The experience was painless and very satisfying. The dealership is very pleasant . I feel like I could go ba I got exactly the deal he said I would.! The experience was painless and very satisfying. The dealership is very pleasant . I feel like I could go back and ask them anything, and they would be hospitable and helpful. More

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Internet contact Savannah O'Connor texted me back in less then one minute when I first texted, we were interested in trading in our Subaru. Sales Pro Jerry Johnson was very helpful as we traded our 2020 Sub then one minute when I first texted, we were interested in trading in our Subaru. Sales Pro Jerry Johnson was very helpful as we traded our 2020 Subaru Outback for a 2024 Outback. We knew what we wanted, and he provided the service and attention we needed. Jessica Morris in the business office was also great! She made the close out process and acquisition of the new car seamless. All around a great buying experience! More

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Excellent service by Ray while focused on the customer's needs and wants in the process. needs and wants in the process. More

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Mark was great! Helped me purchase a brand new Subaru today. Quick and easy process! Helped me purchase a brand new Subaru today. Quick and easy process! More

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Jerry from Subaru of Jacksonville has been great! This is my second Subaru from them and it is a pleasant experience! This is my second Subaru from them and it is a pleasant experience! More

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Fantastic dealership! Amazing salesperson. Marc Ogden was super nice, informative and he actually made the whole process which I was dreading fun. Also gave me a great Amazing salesperson. Marc Ogden was super nice, informative and he actually made the whole process which I was dreading fun. Also gave me a great deal. Couldn’t recommend enough. More

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Overall, I had a great experience buying a new Crosstrek at Subaru of Jacksonville. The few people I spoke to were helpful, friendly, and knowledgeable. No one was pushy if I said no to something and if I h at Subaru of Jacksonville. The few people I spoke to were helpful, friendly, and knowledgeable. No one was pushy if I said no to something and if I had any questions I could think of, they were answered to the best of the person's ability and knowledge. This was my first time buying a Subaru and I'm looking forward to having a positive experience through further interactions at the dealership and at the service center. One thing I wished was discussed more was possible options. I went in planning on a used car but the options were limited and ultimately buying a new car was a better deal. However as it was my first car buying experience, I wasn't aware of other possible options/accessories that could be added/removed to the car, or even factory-order a new vehicle. Unfortunately the dealership did not have the car in a color I especially wanted nor did it have any extra features (like wireless car charging, heated seats, sunroof, etc). I think if I was made aware of possible other cars than the one I looked at and test drove, perhaps I could have been more informed and gotten more of what I was looking for. Part of that is on me the consumer, but I think it would've helped (and even possibly earned the dealership more money). Overall, Mark was very helpful and a pleasure to talk to. He made my mom and I comfortable at the dealership and made the whole experience feel less stressful. Jessica with finance was also very friendly and helpful. Although I was offered a more expensive package up front, it was only after saying I couldn't afford it that I was offered a less expensive package. Since purchase, I have contacted my salesperson with any additional questions I had and he has been very helpful. I'm thankful for this first car buying experience and will take what I've learned for when I inevitably buy another car in the future. More

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Wonderful dealership, we had an amazing experience. My salesman Mark Ogden rocked, he was not only charismatic but also very informative. My salesman Mark Ogden rocked, he was not only charismatic but also very informative. More

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