Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona | Page 28

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
331 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

331 Reviews

Write a Review

Dealership Experience

6 yrs, 9 mos

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

Bilingual

331 Reviews of Jessica Licona

March 23, 2023

Dealership Rating
Employee Rating

This is a great place to bring my SUV for services and updates. Staff is very knowledgeable about my SUV. More

by WILLIAM.DIAZ05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Colonial Nissan of Medford responded

Thank you so much for taking the time to leave us a five-star review. We truly appreciate your business, William. Alex Chase, Service Manager achase@nissanofmedford.com

March 22, 2023

Dealership Rating
Employee Rating

Excellent customer service started when I called to schedule the appointment and continued until I got my car back . Very friendly staff . More

by GILMARAFG18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase, Joanne Sasso

Mar 22, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 21, 2023

Dealership Rating
Employee Rating

Joanne, Carl and Jessica are wonderful! Along with the rest of the staff :) So pleasant and welcoming. No issues More

by Rooselyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase, Joanne Sasso

Mar 22, 2023

Colonial Nissan of Medford responded

Thank you so much for your kind words for Joanne, Carl, and Jessica, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

March 20, 2023

Dealership Rating
Employee Rating

This dealer has Prompt appointments. It ha a Very Good location. Thorough inspection to tell you what service is needed. More

by ALVARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 13, 2023

Dealership Rating
Employee Rating

I'd prefer a more transparent pricing disclosure. They added a few items (ranging from $8 to $29.95 each extra) that weren't in the agreement to a simple oil change service and didn't communicate to More

by JPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 16, 2023

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jim Islami, Service Manager jimi@nissanofmedford.com

March 12, 2023

Dealership Rating
Employee Rating

Nissan is great when we talk about any services! They are very quick with all my needs. More

by Renato Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Colonial Nissan of Medford responded

Thank you for your business and this review, Renato. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

February 28, 2023

Dealership Rating
Employee Rating

The service department made scheduling an appointment a very smooth and easy process. They were also very organized and clear when they needed to notify me about my car being ready to be picked up. I reall More

by SARA81718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jim Islami, Michael King

Mar 01, 2023

Colonial Nissan of Medford responded

Thank you so much for your kind words, Sara, and for taking the time to leave us this wonderful feedback! Jim Islami, Service Manager jimi@nissanofmedford.com

February 28, 2023

Dealership Rating
Employee Rating

I have been a client of Colonial Nissan for many years. I have also taken all of my cars to their service center and have always had amazing service. They always get my car in and out as quickly as possibl More

by BUBBLESCATINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nilo Oliveira, Joanne Sasso , Blanca Escobar, Jim Islami, Michael King

Mar 01, 2023

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 13, 2023

Dealership Rating
Employee Rating

I have been going to this dealership for years and and have had nothing but good service from everyone. More

by ASWOPE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jim Islami, Michael King

Feb 14, 2023

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 09, 2023

Dealership Rating
Employee Rating

Always helpful and courtesy. Fixes what needs to be done promptly and doesn’t suggest things unnecessarily More

by joannetdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jim Islami, Michael King

Feb 10, 2023

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim, Michael, and our team met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

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