Jessica Hermida
Jessica Hermida at Smythe Volvo

Jessica Hermida

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

Contact Me
4.9
50 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

50 Reviews

Write a Review

50 Reviews of Jessica Hermida

October 08, 2025

Dealership Rating
Employee Rating

Bob has sold my family and friends cars since I started buying a car from Douglas Volkswagen, the Salerno ford. Then onto SMYTHE. Never any pressure. So easy to work with. More

by wsimo1011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 10, 2025

Smythe Volvo responded

We are honored to have earned your continued business here at Smythe Volvo Cars. Our Sales Team is dedicated to providing a comfortable, pressure-free experience every time. Your loyalty and trust mean so much to us, and it would be our pleasure to do business with you again for any future needs.

September 14, 2025

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This is my 3rd Volvo from Smythe and I plan on coming back for my 4th in 3 years when this lease is up! They are an amazing dealership, between their sales department, finance and service I always leave More

by ariella.zarrab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza, Abood Katib

Oct 09, 2025

Smythe Volvo responded

Thank you for the wonderful 5-star review. Your loyalty means a lot to us at Smythe Volvo Cars. Our Sales, Finance, and Service Teams are dedicated to providing a seamless and personalized experience for every guest. It would be our pleasure to do business with you again for any future needs.

September 10, 2025

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Jessica was amazing to work with and made everything so easy! I really appreciate her kindness and helping me in a time of need / urgency! More

by jabalest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Smythe Volvo responded

Thank you for your 5-star review. It’s great to know our Service Team at Smythe Volvo Cars was able to provide quick, caring assistance during a time of urgency. Your experience is important to us, and we’re glad we could be there when you needed support.

August 18, 2025

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Jessica and this dealership went above and beyond to help me with my tire. Thank you so much!!! Excellent customer service!! More

by Njmomof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Aug 22, 2025

Smythe Volvo responded

We’re glad to hear your experience at Smythe Volvo Cars was exceptional! Our team takes pride in going above and beyond to provide excellent service, and it’s great to know your visit went smoothly. We truly appreciate your feedback and look forward to assisting you again.

July 11, 2025

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Employee Rating

Jessica was wonderful yesterday explaining my service options clearly. I will certainly be back to Smythe. More

by pharmawisdom01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2025

Smythe Volvo responded

It's great to hear our team provided you with clear service options. Thank you for your visit to Smythe Volvo.

July 02, 2025

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Employee Rating

Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b More

by ej2099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Smythe Volvo responded

Thank you from all of us at Smythe Volvo. It's wonderful to hear that our team excelled in providing a satisfying experience.

July 01, 2025

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Employee Rating

Jessica and Casey went above and beyond to fix the issue with my car. Great dervice More

by rjr3007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey

Jul 01, 2025

Smythe Volvo responded

Thanks for sharing your experience with Smythe Volvo. We're glad our team was able to assist you.

June 20, 2025

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Very professional, pleasant and efficient from the initial phone call thru completion of the job at hand—an experience we should always expect More

by Mkxstork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2025

Smythe Volvo responded

Thank you for choosing Smythe Volvo. We're glad to hear about your experience with our team.

June 19, 2025

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Employee Rating

The most striking feature of Smythe's Volvo Dealership is the professional and courteous nature of its staff. Coupled with which, the service which is provided there is of a very high standard. More

by Collinmwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Smythe Volvo responded

Thank you for your kind words about Smythe Volvo. We appreciate your recognition of our team's professionalism and high standards.

June 16, 2025

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Employee Rating

Had my car in service. Jessica was GREAT!!! Made the whole process easy. Was even able to break the news of needing more service than I expected acceptable! Was able to te More

by douglas.bradley55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Smythe Volvo responded

We're pleased you had a seamless experience with our service team and enjoyed the video inspection feature. Your positive feedback is much appreciated, thank you for recommending Smythe Volvo. Wishing you smooth driving ahead.

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