Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
24 Reviews
4.9

24 Reviews

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24 Reviews of Jessica Goodale

October 10, 2025

Dealership Rating
Employee Rating

Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More

by Sunil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 10, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 10, 2025

Dealership Rating
Employee Rating

Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 09, 2025

Dealership Rating
Employee Rating

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 09, 2025

Dealership Rating
Employee Rating

All interactions were professional and in good taste. Work was performed as expected and the team did a great job. Car was also washed which I greatly appreciated. More

by Darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 08, 2025

Dealership Rating
Employee Rating

My initial engagement was so quick O didnt reañize there was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details More

by Zasmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 08, 2025

Dealership Rating
Employee Rating

The best service here at this Acura dealership. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Hoe, Cisco Lugo

Oct 09, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 07, 2025

Dealership Rating
Employee Rating

Very nice. Clean, quiet The employees are great. Love when my car is washed Great job More

by Debbie.malliarakis
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 07, 2025

Dealership Rating
Employee Rating

Price is ripe very knowledgeable and hopeful. Take care of the vehicle.Very good and staff are very helpful More

by sheffieldchristopher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 05, 2025

Dealership Rating
Employee Rating

It was nice and clean. Very relaxing environment. Jessica was welcoming and attentive! Great experience! More

by Erin.n.little
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 04, 2025

Dealership Rating
Employee Rating

Very professional and took care of my needs in a timely manner to get back on the road safely. More

by riversj
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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