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Jesse McDonough
Refer Me
720 Reviews
Dealership Experience
6 yrs, 9 mos
720 Reviews
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720 Reviews of Jesse McDonough
January 24, 2020
Was in for car inspection, needed to send for parts not available, so had to be ordered. Retuned when parts arrived. Everyone is always very pleasant and helpful when needed. available, so had to be ordered. Retuned when parts arrived. Everyone is always very pleasant and helpful when needed. More
by MOMMAJUDE1
Verified Customer
Helpful 
January 16, 2020
Oh where to start.... If you want to pay less for service & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to t & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to this dealership after being told I was going to get a loaner for some service work I needed. I arrive & am told that I will have to pay for the rental car because the work is just diagnostics right now. After throwing a tiny hissy fit, I was given it as a loaner. Whilst it was there, one of the issues turned out to be from a claim from 2019. I was approved for 5 days of a rental from my insurance company yet not one moron in the service department seemed to comprehend that small, but easily comprehendible piece of information. The service manager literally argued with me on the phone & refused to call the insurance company to verify the accurate information. They told me I would have to pay for the rental because they couldn't do their xxxx job. After calling the insurance company myself, and having a three way conversation with the service manager & Geico (where she again reiterated that I was approved for 5 days, I was told I could have the rental until Monday (which was only 3 days of the 5 day rental). After all the fighting, Jesse in service tells me that when they were 'fixing' my wheels, they punctured my tire & proceeded to act like he was doing me huge favor by replacing it. Are you frigging kidding me?! xxxx right you're going to replace something you f**ked up. Then, on Monday afternoon, I pick my car up & they tell me I HAVE to walk back over to VW, where the loaner was left, to look it over. I told them I can't because I have 7 herniated discs in my back & have a hard time walking long distances, so I left. After I leave, I'm driving the car with the same issues regarding the wheels they were supposed to have fixed. Then, on top of every other issue with this dealership, I'm called & told they attempted to charge my card for a day of rentals, without any notice or authorization because at 9am it switched over to another day. Even though they were told multiple times it was approved for 5 days. I was supposed to have my car fixed at the body shop & have cancelled that from the horrible experience I had with members of the service team. I thought when they replace the previous service manager (Jorge) with Ken, it would be better. Unfortunately, they replaced that useless manager with one just as useless, and combative. I will NEVER, EVER return to this dealership for anything... service, sales or body shop work. In fact, I would not recommend this place to my worst enemy. More
by J.Klattenhoff
Other Employees Tagged: Ken Piccari , Ken - Service Manager
January 08, 2020
The service advisors and techs here are consummate professionals. They are careful with my car, which I really appreciate, and they do good work in a reasonable amount of time. I drive an hour to have professionals. They are careful with my car, which I really appreciate, and they do good work in a reasonable amount of time. I drive an hour to have my car serviced here, past three other VW dealerships, because of the quality of the experience. More
by Rockett
Other Employees Tagged: Erin Trotter
December 24, 2019
Thorough and fast I have only veen here twice, but both times I was greeted quickly and immediately taken care of. My favorite part is receiving updates about my car I have only veen here twice, but both times I was greeted quickly and immediately taken care of. My favorite part is receiving updates about my car via text. The technician also takes a video of the car so you can see what they are doing. I like the transparency that creates. My only complaint (and it's a tiny one) is it was cold in waiting area, but it was a chilly day and I was there for HOURS (by choice). More
by lpham130
December 19, 2019
Awesome experience! I had a great experience at my last service visit. I showed up for the express service because I didn’t have an appointment. Jesse was very knowledgea I had a great experience at my last service visit. I showed up for the express service because I didn’t have an appointment. Jesse was very knowledgeable and was able to make a recommendation of how to solve the loud noise my tires were making, as well as fit in my 60k service and ECM update. My GLI is running great and I couldn’t be happier. More
by BEINSLA
December 19, 2019
Professional Service was perfectly fine except they forgot to top off the coolant. An oversight I am sure. The wait was not too long. Good bye gets me over 25 word Service was perfectly fine except they forgot to top off the coolant. An oversight I am sure. The wait was not too long. Good bye gets me over 25 words. More
by CCONTI
Other Employees Tagged: Joe Dephilipo
December 04, 2019
Top notch and quite professional Had recall for gear shift. Also received help with separate issue. Very helpful in diagnosing oil pan issue. A satisfying experience for me which is r Had recall for gear shift. Also received help with separate issue. Very helpful in diagnosing oil pan issue. A satisfying experience for me which is rare these days. More
by mikedengate
November 21, 2019
Customer service excellent Top quality customer service and best advisor I had very good experience he is keep informed me about my service excellent good work done on my car Top quality customer service and best advisor I had very good experience he is keep informed me about my service excellent good work done on my car More
by ANK1RAJ
November 13, 2019
Service Jesse McDonough was very helpful and courteous in processing the issue with my car. Jorge Campacci made me feel at ease while I waited for the servic Jesse McDonough was very helpful and courteous in processing the issue with my car. Jorge Campacci made me feel at ease while I waited for the service to be completed. More
by Mully
Other Employees Tagged: Jorge Campacci
Dealership Inventory (157 Vehicles)
2024 Volkswagen Atlas Cross Sport
new
Silver Mist Metallic exterior
Automatic
All-wheel Drive
