Jerry McDuffie
Jerry McDuffie at Schaumburg Toyota

Jerry McDuffie | Page 2

Sales and Leasing Associate

Schaumburg Toyota

875 W Golf Rd
Schaumburg, IL 60194

4.5
60 Reviews
4.5

60 Reviews

Write a Review

Dealership Experience

28 yrs, 2 mos

Industry Experience

38 yrs, 2 mos

Specialties & Trainings

I was a Tech and Drove a Tow Truck for some time as well

60 Reviews of Jerry McDuffie

August 08, 2021

Dealership Rating
Employee Rating

One of my worst car experiences ever.. Sales person Jerry did not communicate that car was sold out from under me after several days of confirming my visit and drivetime from out of state of 3 and a 1/2 hour More

by Pflemr
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2021

Schaumburg Toyota responded

We apologize if your experience with us did not meet your expectations. Unfortunately, used vehicles cannot be held for any reason. The sales consultant was off for a few days and as soon as he was made aware of the sale, he contacted you. We, including Jerry, felt terrible that this happened but there was nothing we could do to change it. Again, our apologies and we wish you the best you your car search!

Aug 11, 2021

Pflemr responded

Disagree completely. I received an email back from him the day before I drove to your dealership confirming, and told him 3 times my arrival time would be between 10-11am. A simple note could have been left with any other sales person to contact me via phone or text if the vehicle sold. These are very simple precautionary steps that any good business would take to avoid losing potential customers. The sales person I did contact on Sat, after Jerry refused to answer his phone said I should come in and "let him have it" over the whole ordeal, so obviously your staff has a different understanding of your policies for communication.

July 25, 2021

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Employee Rating

I highly recommend servicing your car at this I highly recommend servicing your car at this dealership, Great staff and especially Patrick Jost, he does an outstanding job taking care of my vehic More

by rpm88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Lowell, Craig Widenhoefer

Jul 26, 2021

Schaumburg Toyota responded

We are thrilled to have you! Thanks for sharing. We appreciate your support.

December 18, 2020

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Employee Rating

Had an amazing experience with Jerry and Ben! Saved me tons of money and got me the best deal possible. Beautiful car for a beautiful price. More

by mahoneyetc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Staar

Dec 18, 2020

Schaumburg Toyota responded

Glad we could help with your purchase! Thanks again and we hope you are enjoying your new car and wish you many happy miles! Happy Holidays from Schaumburg Toyota!

November 24, 2020

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Employee Rating

The best. Specially Ali Savoji. Best price and best services. I recommend this place to anyone who wants to buy a car to visit. Good people More

by Farzanp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodel Morales, Rafael Sanchez, Chris Haley, Jonathan Evensen, Thomas Sayasane , Manoj Choradia, Bill Haeger, Steve Huberty, Leah Interino

Nov 24, 2020

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks again for your purchase and for sharing your thoughts! We hope you are enjoying your new car and wish you many happy miles!

November 04, 2020

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Employee Rating

Great Service dept. The main reason that I continue to purchase Toyota over the last 30 plus years and 3 Toyota’s later. Keep up the Terrific work. More

by suz90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2020

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer! Thanks for the 5 stars. We really appreciate your support!

September 18, 2020

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Employee Rating

Excellent customer service..very thorough..honest...accommodating. We bought our Avalon in 2003 and our highlander in 2018. We appreciate the professional manner from both the sales More

by Kaubin
Recommend Dealer
Yes
Sep 21, 2020

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer! Thanks for sharing your thoughts and for the 5 star review. We really appreciate your support!

September 18, 2020

Dealership Rating
Employee Rating

Very quick and efficient service. Everyone was very courteous and understanding. The facility was clean and comfortable. My salesman came over to greet me while I was there. More

by wcuddles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randall Laskowski

Sep 21, 2020

Schaumburg Toyota responded

Welcome to the Schaumburg Toyota family! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

September 02, 2020

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Employee Rating

Jerry McD makes every buying experience positive! His product knowledge can’t be beat. Every feature is explained to ensure you’ll have the opportunity to fully enjoy your new vehicle. More

by F and R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2020

Schaumburg Toyota responded

Jerry and Schaumburg Toyota are thrilled to have you as our customer! Thanks again. Hope you are enjoying your new car and wish you many happy miles!

June 26, 2020

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Employee Rating

I have been coming here for the past 4 years and have always been very satisfied. This time (and I know I dropped in when the shop was busy) but not sure if they changed the oil like they were suppose. More

by jserp1619
Recommend Dealer
Yes

Other Employees Tagged: Christian Reburian - excellent

Jun 26, 2020

Schaumburg Toyota responded

Hello, I am sure they did what was recommended by Toyota at this time period and miles. I would like to check your history but I am unable to identify you with this information. I can be reached at 847 519-3771 or jjoern@resnickautogroup.com. Thanks for the confidence with a 5 star review. We really appreciate your support! Sincerely, JoAnn Joern, Customer Relations Manager

January 24, 2020

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Employee Rating

I have know Jerry for 11 years and he is the most caring and customer service person that I have ever know. I know he’s fair and will do anything to help make it right. Everyone should be like him because h More

by Marthamika
Recommend Dealer
Yes
Jan 24, 2020

Schaumburg Toyota responded

We are thrilled to have you as our long time loyal customer, Martha! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

Jan 29, 2020

Marthamika responded

Thank you

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