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Jerry Hood
Jerry Hood | Page 42
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
486 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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486 Reviews of Jerry Hood
January 19, 2020
Service Always friendly and they do a great job. Prices are good for services that they offer. It is better for me to have all maintenance done were I purchas Always friendly and they do a great job. Prices are good for services that they offer. It is better for me to have all maintenance done were I purchased my car. More
by Zorro
January 16, 2020
efficient -- Arlington Heights Ford prides itself on honesty and quality of workmanship. Guess what? They fulfill that promise every single time they service our v Arlington Heights Ford prides itself on honesty and quality of workmanship. Guess what? They fulfill that promise every single time they service our vehicles. Imagine being able to absolutely trust your dealer - in words and deeds. Well I do and you can! Jerry Hood is the most honest and hardworking service manager I have ever worked with and his leadership abilities translate to quality workmanship and customer service from everyone in the service department! More
by mks
Other Employees Tagged: John Guido, Jr. , Tony Guido, John Guido, Sr., Arnie Kosovski, Steve Verhagen
January 15, 2020
The service department is awesome We work constantly with Mr. Hood to help keep our fleet in tip top shape. Arlington Heights Ford is the only Ford dealership we trust our vehicles wi We work constantly with Mr. Hood to help keep our fleet in tip top shape. Arlington Heights Ford is the only Ford dealership we trust our vehicles with. More
by Ahuffman
January 15, 2020
Easy to make appointment, quick resolution to concern I have been coming to this dealership for 14 years and have yet to be disappointed by them. The service department and quick lane have very helpful em I have been coming to this dealership for 14 years and have yet to be disappointed by them. The service department and quick lane have very helpful employees. Sometimes I ask too many questions, but they are patient and explain things so I understand. More
by Suewojo49
Other Employees Tagged: Wade Mikosz, Cassie Smith, Neal Snyder, Steve Verhagen
January 12, 2020
Great service experience always friendly great prices I think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks More
by Cjfranzen
Other Employees Tagged: Steve Verhagen
January 10, 2020
EXCELLENT SERVICE & SUPPORT Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery replacement and overall check-up in preparation the GLRE SnoBall event. Steve Verhagen, Service Advisor, and Chris Czxosnyka, Service Technician had me out the door quickly with all items completed to my satisfaction. Can't recommend the AH Ford team enough. More
by HYSILVR
Other Employees Tagged: Steve Verhagen, Chris Czosnyka
January 09, 2020
Great Experience Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank you for everything. More
by Matt
Other Employees Tagged: Sean Lane
January 07, 2020
The Best. Period> I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of sma I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of smart, friendly service professionals who are known nationally as being the best in customer service. More
by Jerry V
January 05, 2020
awesome as always I have been dealing with Arlington Heights Ford for the pas 20 plus years, As always I am treated with great respect and like a member of the family, I have been dealing with Arlington Heights Ford for the pas 20 plus years, As always I am treated with great respect and like a member of the family, Both in the sales and in the service dept. I Have and will continue to recommend this dealership to all of my friends and family. More
by ldsouth
Other Employees Tagged: John Guido, Jr., Sam Vasco , Tony Guido, Arnie Kosovski, Wade Mikosz, Cassie Smith, Steve Ursin, Steve Verhagen
January 05, 2020
Quick check-in. Friendly. Able to have tech road tested vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. More
by Mark M
Other Employees Tagged: Cassie Smith, Service Advisor: Victor 5star
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